From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Skincare Stylus Head. With a micro-needling and tanning stylus head available, the possibilities are truly endless with the NEW LUMINESS BREEZE.
LUMINESS and its range of Airbrush Cosmetics, Airbrush Skincare, Airbrush Haircare, and Airbrush Tanning formulas are all made in the USA, are cruelty-free and are never tested on animals. We are continuously researching and redeveloping formulas and our latest SILK 4-in-1 Airbrush Foundation is completely CLEAN. Our Airbrush Skincare formulas including Vitamin C 15%, Niacinamide 10%, Retinol 1%, Hyaluronic Acid 2%, AHA 11%, and Vitamin B-5 are clean, cruelty free, vegan formulas that featured clinically proven and concentrated ingredients.
Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I gave sent back every reply, but they keep sending more e m ails ans not fixing problems
Was ok just not what I was expecting. I will continue to try it and see what happens...
Hello Marshelle! We recently tried to contact you but were unable to reach you. Please contact us back at a good time so we can resolve this! ❤️
Great product great match it feels great on my skin. The only issue that I run into is that I cannot wear this product with my other serums. So I don't put my other serum on and this product is amazing.
Thank you for taking the time to review our product, We are always looking for ways we can improve! ❤️❤️
The color was too dark for my face for winter wearing but should work fine for summer as I do tan up. I need maybe a 040. It glided on very well, covered well and other than being too dark I loved it
Hello Mary! We have recently tried to contact you and were unable to reach you. We wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of! ❤️
After my initial review of the page moving too fast to know what you're buying, I immediately received a call from customer service to make sure I knew what I had ordered and how much I'd spent. I had already figured it out, so it was really not a huge issue, but I'll say I was pleasantly surprised by their support. It made me feel much more confident in my purchases. I look forward to using the products and I'm hoping I love them as much as all the reviews I've read!
Hi Teresa! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
When in use it is a bit messy when you spray on to the brush. Bigger brush is recommend
Hey Tiffany! We do our best to make our products as efficient as possible! Keep in mind, the Spray Silk Foundation has the foundation come out in a micro-droplet mist! So if there is a little over spray, not much is being lost! 😉 Even so, with practice and proper technique, you can most certainly have all the spray land on the brush! 🤍 You can view how our Beauty experts apply and tips on applying here at this link: https://www.facebook.com/groups/luminesslive
I did not care for the product, but I sure got a quick response when I requested a return. End result was no charge to me, very seamless and great customer service. (As long as I'm not charged….tbd)
TYSM for sharing your experience! ❤️
I love how quickly you can use Luminess. And application with the brush is super easy!
Thank you for taking the time to review our product! ❤️❤️❤️
Actually like the product, don't love the brush. Quality doesn't seem the best. A lot of shedding.
TYSM for leaving your feedback with us! We are always looking for ways we can improve! ❤️
Make up is perfect, lots of compliments.the color is so nice. Easy to use.
We are thrilled to hear how much you are enjoying your Luminess products! ❤
An amazing experience very easy to order fast shipping
Happy to hear you had such an easy experience! Let us know if you have any questions once you receive it! ❤️
Excited to try product. Tried and color was way too orange, hopefully I'll be able to try a better shade
We are so excited for you! Let us know how it turns out!❤️
Yes l received my order. I'm using my product. Thanks
Happy to hear you had such an easy experience! Let us know if you need anything throughout your Luminess journey! ❤️❤️
It is a very small container. Not sure how long it lasts for.
Hey there! The longevity of the product solely depends on how much product and how often you use the product. We do have auto deliveries of refills available if you prefer to receive a refill every 1–4 months! Let us know if you have any further questions, we're happy to help!
Arrived quickly and the concept appears to be a good one.
TYSM for sharing your experience! ❤️
Once you order, they put you on automated delivery and then when you try to return it they said they don't accept it because its passed the 15 days trial from the first delivery. I have never seen such fraud in my life
We came across your review and would love to further investigate this so we can resolve this matter and get you taken care of! It looks like we were unable to locate your account with us. Please contact us at 888-424-7623 between the hours of 9 am to 5 pm CST, Monday through Friday. We would love to make sure your account is taken care of!
I was charged for everything before I even tried it.
Hello Virginia! We have recently tried to contact you and were unable to reach you. We wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
I need a different shade of foundation, I love the device and all the rest of the products it's just the foundation makes my face orange I hit warm and I need #30
Hey Josephine! It was a pleasure assisting you today! We are so happy we were able to get you taken care of with a different shade of foundation (free of charge)! Please let us know if you need anything else, we love making our customers happy!❤️
My order was delivered in a timely manner. It was packaged well. I think I'm going to like it. It's easy to use and the coverage is great.
Thanks so much for leaving your review with us! ❤️
Awesome inventory. I loved the information and choices. Very satisfied
Thanks so much for leaving your review with us! ❤️
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Phyllis! We have recently tried to contact you and were unable to reach you. We wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️