The Lululemon Shrewsbury The Grove located in Shrewsbury, NJ is employs racists who discriminate and racially profile against black customers. These disgusting, hideous employees mainly Gabriella gave no business working in a public setting, let it alone retail. It's a high time Lululemon address the blatant racism occurring in their stores especially with their bogus diversity initiatives, which apparently was just an affront as evidenced by what is going on at this bigoted, disgraceful location.

The Jacket cost $198 + I tried to get a stain out and it will not come out no matter what I've tried. I recommend not spending $198 on a coat when you can't even wash it and get stains out.

I am writing to express my significant concern regarding an experience I had at the lululemon store located in Midtown Mall, Saskatoon, SK, on April 16,2025.
Following a telephone interview with the Assistant Manager last week, I was scheduled for an in-person interview on April 16th at 2:00 PM CST. I arrived at the store approximately 12 minutes early( ~1:48 PM) to ensure punctuality. While waiting, I spent my time browsing the store. During this time, despite the store being relatively quiet (with barely any guests inside the store) and several staff members being present on the floor, I received no greeting or acknowledgement from any employee.
During the time I waited, I browsed the merchandise within the store. To my surprise and disappointment, despite several employees being present and the store not being particularly busy, I was not greeted or acknowledged by any staff members. Multiple team members walked past me without making eye contact, acknowledging my presence, or offering assistance. Eventually, I had to approach an employee myself to announce my arrival for the scheduled interview.
As a very loyal lululemon guest since 2008 (17 years now) and a former employee (2021-2022), I hold lululemon's commitment to guest connection in high regard. Therefore, the lack of engagement was unexpected and disappointing. I observed team members chatting near the checkout registers and others arranging merchandise, but the proactive welcoming element was certainly absent during my waiting period.
My own background, including extensive experience as a lululemon guest/customer, previous employment with the company, and skills developed through my nursing education (such as very strong communication skills, empathy, patience, kindness, compassion, cultural humility, responsibility and accountability, professionalism, maturity, leadership, calm and friendly demeanour, and the ability to connect/quickly establish rapport), strongly emphasizes the importance of making individuals feel valued and acknowledged. I believe these qualities align directly with the Educator role's expectations.
While I respect the Assistant Manager's hiring decision, I was undoubtedly disappointed, particularly because I believe my deep product knowledge (demonstrated during the interview - familiarity with lululemon products and what various apparel and accessories are used/intended for - Align Pants for Yoga with low compression and a buttery-soft feel which come in various colours and lengths, Wunder Train Tights for more high intensity workout made of Everlux – the fastest drying fabric along with an internal drawcord and medium compression, Fast and Free Tights made of Nulux tailored to runners/joggers, and the list goes on; all of these I have internalized in my memory and even relayed this exact information to 2 managers during our in-person interview, which they looked and seemed impressed by) and commitment to guest experience could be a substantial asset to the team. The initial lack of welcome from the staff felt inconsistent with the brand's ethos and unfortunately coloured my overall experience.
I wanted to bring this specific aspect of my visit – the lack of engagement by the store team members – to your attention as it reflects on the guest experience standards.
This experience was particularly disheartening because a core part of the Educator role, and something I value deeply from my own professional and personal is proactive engagement and making guests feel welcomed, seen, heard, and appreciated. Furthermore, my nursing clinical experiences and personality traits - patience, kindness, compassion, cultural humility, responsibility and accountability, professionalism and maturity, calm and friendly demeanour, and the ability to connect/quickly establish rapport - are attributes I've consistently been praised for by nursing instructors, colleagues, and hospital patients alike thus far throughout my post-secondary nursing education (I am a third-year student and have engaged in many diverse hospital units).
While I respect the subsequent hiring decision made, the lack of engagement from the store team members was concerning and fell short of the lululemon experience I have come to expect. This interaction unfortunately overshadowed the interview process itself and has negatively impacted my perception of the brand.
I trust you will take this feedback seriously as it relates to the in-store guest experience and adherence to lululemon's service standards.

Quality has gone downhill over the past few years (along with customer service). This used to be the only company I would buy workout clothes from. Now I'm done with them. I bought a scuba and after only wearing 3 hours, I noticed a hole in the front. It hadn't snagged on anything/there wasn't any reason for a hole to be there. I had purchased it the week before, but they wouldn't accept a regular return because the tags weren't on it and it had been worn. So I had to fill out a form online that was a pain (it required multiple different types of pictures, but then it had all sorts of constraints on file size). And then I had to wait a full week to get a response. The response was that I could package it up (using packaging purchased on my own dime), take it to UPS (again, my own time and money getting there), and then send it back. After they received it, they would look at it, and after 3-5 business days I could get store credit emailed to me. I can't even get a refund to the method of purchase used, and the entire process is around 3 weeks. Then I have to reorder what I had purchased originally (if it is still in stock) and wait for it to come in. So much effort and time for something that is due to their lack of quality control. Beyond disappointed in the company. If I am spending WELL over $100 on a sweatshirt, I expect way more from them.

I purchase 2 jackets, i received only one, when i called customer service, its pain and so embarrassed. They wants me to wait till they do investigation. In short they charged me and hold my money and no proper response. Be careful with ordering o lululemon, worst experience i ever had.

The most incompetent service I have ever received. I ordered a gift card for a birthday present. After 3 weeks of not receiving it (and the birthday already passing), I contacted Lululemon. After spending a ridiculous amount of time with 8 reps and explaining the situation, every single rep offered to drain the gift card and transfer it to a digital card. I continuously explained that doesn't address the issue (needed a physical card, hence that's why I purchased it) to be given as a birthday present and since the gift cards are non-refundable and the birthday had already passed due to the lack of shipping, the card was useless. One of the reps apparently drained the card after telling them not to and that it didn't address the issue. After contacting them again and explaining that now I missed the birthday, I don't have the gift card I ordered, I'm out tons of time and frustration, and they never sent me the digital card they drained to the rep disconnected because she didn't have a resolution (Melanie). I have screen shots of all these interactions and can't get anyone to assist me. I'm without resolution and Lululemon is now without a long time customer. SO disappointed.

I recently got a shirt for my birthday with the gift receipt. I went to the store to exchange it since it was not my style. When i tried to exchange it, the cashier refused to do a exchange. He said the tag had damage so he could not take it. We are talking a $98 shirt, then he said the receipt states this. When I looked at the receipt it only said " with the original tag on the item" It has the original tag. My son cut the price part out. So in my opinion it is still intact. The cashier could very clearly see that it was a small part of the tag, and other than that it was intact. He was rude and refused to discuss it further.
I will never purchase from this company. Items are overpriced and there service sucks. I will also tell everyone about this horrible experience.

As bad ad I can describe for lululemon's customer service, they are just not care about the customer, never meet their own committment.

Bought All the Right Places High-Rise Drawcord Waist Crop 23" tights and recieved them Jan 6,2024, I work away for a month at a time so they effectively had 2 months of wear, maybe once per week. Approximatley a total of 8 wears and the seem in the crotch ripped. I used their customer service to submit an issue and was told that I had caused accidental damage. Just wondering how one causes accidental damage to the crotch area? Lol The seem definitely parted quickly upon receiving the goods and caused a two inch hold in the crotch. Lulu customer care basically told me to go fly a kite and effectively does not stand behind their products. This after a year before I ordered and received a pair just before Christmas and upon first wear the leg had a tear in it, I reached out to them at that time they basically said we're too busy with our Christmas sales rush to help you. So basically they think they are too big to fail and don't actually stand behind the quality of their products any longer. I had a pair of lulu's in the 2000's that lasted 7 years, now 8 wears for a 128$ pair or pants? No thank you, never again Lulu.

They are a little bit pricy but girl I have money. There clothes are so comfy and I want to always sleep in the clothes. The fabric is so nice and comfortable. Thanks for the TIMEEEEEEE

THEY DIDNT ACCEPT MY RETURN (AFTER 2WEEKS OF RECEIPT DATE) AS THEY SAID THEY WERE WORN... LIKE REALLY! AND THE CASHIER WAS EXTREMELY RUDE. I WILL NEVER BUY LULULEMON AGAIN THEY ARE OVER RATED AND OVER PRICED!

I ordered a black tennis skirt from them in the beginning of march for my girlfriends birthday in april because i saw there was a sale. I got the item couple days later but didn't want to take it out of the package so my girlfriend can have the joy of doing that. Today i randomly decided to open and just check to make sure i got it. When i opened it there was a pink extra small t shirt and the receipt did not have my name or my address it had someone else's. I contacted lululemon as fast as possible and they said since it was over the 30 day mark i can't return it. They did nothing for me and basically just took 50$ away from me. I thought big corporations like this don't scam people. I feel extremely violated and i will not be buying from them again

I had no concerns at all when placing my order on their website. How could such a successful company have any problems? However, it turns out I was completely wrong. It has been 10 days since I placed the order, but the package still hasn't been handed over to FedEx. Upon contacting customer service, I was informed that they would not ship it to me because FedEx did not pick up the package on time. This is frustrating, and it seems like an issue with their own company's backward system. They collect money from customers but fail to deliver goods promptly.

Eventually, the customer service representative informed me that they had good news – they could provide a refund. I found this situation extremely frustrating. I requested them to ship the package, but the customer service representative mentioned that there was no way to reship it. The only option was to place a new order, which is expected to be processed in 2 business days and shipped out in 3 business days. This experience has left me extremely dissatisfied, and it seems like the company's quick influx of money may have led to these issues. DO NOT buy anything from them!

The workers are rude! Clothes are overpriced and bad quality! And costumer service sucks! Don't waste your money! Lululemon is the worst company ever

Took me three times on chat to get an e-gift card for a price match. Each time you have to wait 15-20 minutes to get an agent. With the premium they charge you would expect better quality service.

I have a black jacket from lululemon on the top of it has a glue and it's opening, and how do u know it is not cheap, so I went to change it the say it is over month and it is already dressed up so we can't. I am not ganna waste my maney there anymore. Because, any other store sell brands, respect the customers should have warranty at least 1 year. By the way lululemon wasn't the policie like that before. Unfortunately.

I placed an order in November! He never arrived at my house. I opened a complaint with UPS and on their website, it says to contact you! On the website it says it was delivered on November 28th, but this package never arrived and UPS called me once, I gave all the details, the people who work in the building received a call from UPS and said they hadn't received my package, and to this day no one has told me returned.

Unresponsive when I expressed dissatisfaction with a product. Was first just shrugged off then got an extremely rude response telling me they were not going to deal with me. I thought Lululemon guaranteed customer satisfaction?

Only half of my online order shipped, tracking said waiting for fed x to pick up for almost a week now. I call today to find out they made an error an will have to replace order. So now we will have to wait even longer for this xmas gift and all I got was a sorry! I will not be ordering from here again and I will pass word on that all you get is a sorry! Very disappointed lululemon you need to do better for the price we pay!