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Katelyn D.

Contributor Level

Total Points
164

2 Reviews by Katelyn

  • Poshmark

3/26/17

Overall poshmark is the best resale option out there. It gets a little annoying with lowballers, but its overall better than the other apps. I haven't bought anything, and so far I haven't had any claims either, and that is with about 80 sales. Even if 1 or 2% of sales would become a problem, I wouldn't mind. I take a video with my gopro of myself boxing it up and use some sort of identifier to show it was the same package that hasn't been tampered with (ex write with a marker all over packaging tape). When I get to the post office I turn the gopro back on, show it is the exact same package, and keep it on as I drop it off. That way, if there are ever any claims, I have video proof of EXACTLY what I sent. The fees are high, but if anythign is lost in the mail, they will refund the buyer and pay the seller. They deal with all the mail claims. Customer serivice takes a while to get back (I've had a couple questions before) but at least they aren't rude like mercari. Be careful when buying expensive things, but overall its good. Also fund are released 3 days after the package was delivered automatically and you can transfer to your bank account at any time (mercari only transfers on mondays and if you balance is above a certain amount)

  • Mercari

3/25/17

The overall use of the site is bad enough in that you constantly have lowball offers. Once they emailed me an invalid shipping label, and after sending it out, the package of course never scanned in. They refused to even attempt to help me and turned off all communication so that I could not reply to them (they have a chat feature where you are supposed to be able "chat" with customer service, they blocked it and said the case was closed) they refunded the buyer only 7 days after the order, and not because the buyer reacher out to them, but because I reached out to them about the package not showing up and the tracking number being invalid. Essentially I was out the product. They would not even attempt to look into the issue. On top of that, there were 3 cases where things were shipped, but the USPS did not scan them as delivered (the last scan was out for delivery). Because it never shows "delivered" they won't release the payment, even though the buyers never made a claim or contacted them about the missing item. Eventually one buyer realized what happened and did a rating so that my funds would be released, but it showed that they had never even reimbursed that person. Rather there were simply "sitting" on the money, refusing to give it to anyone. Clearly if it has been a month since a package was "out for delivery" it isn't just going to suddenly show up. Someone should at least get that money, not them. They have the worst customer service, the worst policies, and I highly recommend poshmark over it. Even though poshmark has high fees, you won't have to worry about all the problems.

Katelyn Has Earned 4 Votes

Katelyn D.'s review of Poshmark earned 3 Very Helpful votes

Katelyn D.'s review of Mercari earned a Very Helpful vote

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