The overall use of the site is bad enough in that you constantly have lowball offers. Once they emailed me an invalid shipping label, and after sending it out, the package of course never scanned in. They refused to even attempt to help me and turned off all communication so that I could not reply to them (they have a chat feature where you are supposed to be able "chat" with customer service, they blocked it and said the case was closed) they refunded the buyer only 7 days after the order, and not because the buyer reacher out to them, but because I reached out to them about the package not showing up and the tracking number being invalid. Essentially I was out the product. They would not even attempt to look into the issue. On top of that, there were 3 cases where things were shipped, but the USPS did not scan them as delivered (the last scan was out for delivery). Because it never shows "delivered" they won't release the payment, even though the buyers never made a claim or contacted them about the missing item. Eventually one buyer realized what happened and did a rating so that my funds would be released, but it showed that they had never even reimbursed that person. Rather there were simply "sitting" on the money, refusing to give it to anyone. Clearly if it has been a month since a package was "out for delivery" it isn't just going to suddenly show up. Someone should at least get that money, not them. They have the worst customer service, the worst policies, and I highly recommend poshmark over it. Even though poshmark has high fees, you won't have to worry about all the problems.