The worst online shopping that I ever had,
I placed an order with Dynamite
Several exchanges took place with agents of the Dynamite company. The company refuses to issue me a refund for the same amount of my order under the pretext that it has proof of delivery which is nothing more than a photo taken by the delivery person with a package in his hands and offers me to go claim the charge or amount taken from my account at the bank and request a refund from the bank as I do not recognize the expense. In fact, it is fraud that the company is encouraging me to engage in and to lie for a charge that I very well recognize was taken from my account in return for property that I did not own. Never received.

I will never shop here again... I placed a large order online a couple of weeks ago and received everything but two dresses. It is evident that whoever was packing my order innocently missed them. However, when I contact customer service requesting them to send me the dresses which they had no problems charging me for, they apparently "looked into it" — god know whatever that means — and told me to take it up with the bank.

Ladies, please save your dollars for someone else and do not buy anything from these guys online because should anything go wrong, they won't even bother with you. Better yet, don't support then by purchasing anywhere — online or in-store.

Return instructions indicate email or phone must be contacted. Both are out of service. Also tried "contact me" info on site. Phone is a medical response company and email doesn't go through. At least others seem to have gotten through to them. So frustrating

I bought 2 tops at Dynamite. I got them home and 1 of them had a cut in it on the front. Staff said it looked like it was done by a box cutter but because I didn't have the receipt but could prove the purchase on my credit card the week prior and the fact that the top has their name on it, they couldn't do anything for me. Their customer service is an epic failure and I will forever knock this company and talk about the poor quality of their store forever; all for a $35 purchase. Well done Dynamite!

I went to return my stuff that I bought with cash! ($50) And when I went to the counter a lady didn't greet me and I had purchased an item with cash she was trying to give me a gift card instead of cash which I didn't want it. As these happened she didn't even care to apologize after she wasted my time. I will never go shop again to the specific location in Midtown Plaza Saskatoon, SK! If you think this is the type of customer service you aim for I feel( personal opinion it is going to badly affect business) Thank you

I returned a couple of items that were received at their warehouse (confirmed via tracking number). 14 business days later I contacted customer service via email because I still hadn't received a refund. I was told my response would be sent to the finance team and that it could take up to 10 business days to hear back. Well, here I am 10 days later and no response. I called the company to ask about it and all they said is that the manager is looking into it and it could take 3 weeks. I've never experienced something like this with any other company. It's absolutely ridiculous. They can see that they received my items (tracking number doesn't lie) so they need to just return my money. Won't be shopping here ever again.

I placed an order with quite a number of items, and generally liked the clothing, though I found everything ran a bit small. The issue came when I went to return two items each costing $20 but I only received back 29.22 back and then an additional bit of sales tax. This made no sense to me as before tax my return should've been $40 so I was still out $10.78 before taxes. I emailed customer service multiple times about this and they never responded to me, I feel like they took my money and ran with it, so I had to escalate the issue with Paypal to get my money back. Overall while the clothing is nice the customer service I received, or rather didn't receive, was awful and I wouldn't recommend shopping with them.

I ordered an item for christmas on NOVEMBER 23,2019. The trancking provided on November 25,2019 stated that canada post received electronic information that a package will be submitted, but the package was never submitted to them. They have charged me for this item and I still have yet to receive it. I opened a ticket on December 6,2019 and STILL have not received a response or resolution to my problem. I would think twice before shopping online with Dynamite because if you don't receive something, you will probably never see your item or your money! I called several times and was placed on hold only to be told, "they are investigating". A simple solution of resending the item or refunding me would be fine and they can investigate on their own. The customer should come first, especially someone who has spend thousands of dollars at their store.

I never received my $600.00 order, but was charged for it om my MC. Called several times for a status, all I got was a run around "we're still investigating"! Worst customer service of all time. DO NOT SHOP HERE.

The worst customer service ever! Can you imagine... I paid extra to have quick shipping and they not only lost my order, they wouldn't reimburse for the lost order, or for the extra shipping, and they wouldn't put me in touch with a manager, the only thing the customer service line could do was put my issue in a cue, so essentially the customer pays the price for any mistakes on their end and they take no responsibility and offer no customer care. Don't shop here!

I have ordered a big amount of order and paid extra to receive it sooner. Not only I waited over two weeks but also never received my orders. I called their customer service to check the status of my order, a lady said the order was return to them bcus they were missing my apartment# (which was the 1st lie). She updated my information over the phone AGAIN and told me they will re-send my order but I have to wait another 10 business days(2nd lie) I was still patience to wait. However, the next day I got an email that my order was cancelled and I will get my refund in 10 business days! Ridiculous!
Please do not waste your time and money ordering from Dynamite, they don't care about customers.
I will never shop here again!

I am so frustrated as despite the fact that I provided them with my buzz number to buzz me when my order gets delivered, their courier company- Intelcom- dropped off my clothing packaging which was full of holes at the front of the building on a filthy dirt wet floor mat. When I called courier company to complain, the decided not to deliver my 2nd order. I kept calling Dynamite and they never answer phone calls despite their phones say " I am called #1". Until now I have not received my order and they just holding my money hostage. NEVER EVER ORDER FROM THEM ANY MORE WORST EVER!

(First time ever running into this issue with online orders, and I have bought from Dynamite previously.) I bought a couple of items online, receiving 2/4 items defective. I reach out to customer service, they tell me to email them pictures of the defective items so I do. Afterwards I haven't heard from them in 5 days, so I was getting a little concerned as they hadn't list how many business days it would take to get a response on email. So I call them back and the lady goes to take a look and sees the pilling of the pants front and backside along with the belt that has a couple of dents on them. She proceeds to tell me that they can probably do something about the pants but not the belt as it is only minor. She even said to me "you can't fix this?" I mean I wouldn't be seeking help for the items if it were the case. Sure the pants came a little wrinkled ok fine, and the pilling I could probably use something to remove but there were large areas of pilling from both sides of the pants when I received them I don't think anyone wants to receive a product they bought defected and without any notice. The lady told me she could only offer me a 10% off coupon and a refund of what I paid after I return the items. Though after reading the other reviews it seems that the company does a poor job of respecting full refunds.

This company is very dishonest and is not willing to take accountability for there mistakes!
There was a miscommunication with a sales rep and in the end she took a item that was already paid for and now they are refusing to give it back, this is going on three weeks and no one will get back to me now I am out 60$ and no one is willing to help I have never received such awful service, I have advise them to check the cameras and have given times and dates and every time I try to call to follow up I am advised someone will get back to me!
DO NOT SHOP HERE.