Jessica S.

I returned a couple of items that were received at their warehouse (confirmed via tracking number). 14 business days later I contacted customer service via email because I still hadn't received a refund. I was told my response would be sent to the finance team and that it could take up to 10 business days to hear back. Well, here I am 10 days later and no response. I called the company to ask about it and all they said is that the manager is looking into it and it could take 3 weeks. I've never experienced something like this with any other company. It's absolutely ridiculous. They can see that they received my items (tracking number doesn't lie) so they need to just return my money. Won't be shopping here ever again.