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1 Review by Jasmine


(First time ever running into this issue with online orders, and I have bought from Dynamite previously.) I bought a couple of items online, receiving 2/4 items defective. I reach out to customer service, they tell me to email them pictures of the defective items so I do. Afterwards I haven't heard from them in 5 days, so I was getting a little concerned as they hadn't list how many business days it would take to get a response on email. So I call them back and the lady goes to take a look and sees the pilling of the pants front and backside along with the belt that has a couple of dents on them. She proceeds to tell me that they can probably do something about the pants but not the belt as it is only minor. She even said to me "you can't fix this?" I mean I wouldn't be seeking help for the items if it were the case. Sure the pants came a little wrinkled ok fine, and the pilling I could probably use something to remove but there were large areas of pilling from both sides of the pants when I received them I don't think anyone wants to receive a product they bought defected and without any notice. The lady told me she could only offer me a 10% off coupon and a refund of what I paid after I return the items. Though after reading the other reviews it seems that the company does a poor job of respecting full refunds.

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