IT SAID MY PACKAGE WAS DELIVVERED TO MY HOUSE I CHECKED WHEN I GOT HOME NOTHING WAS THERE I HAVE NEVER ORDERED FROM THEM I BUY THERE STUFF IN THE STORE I SUGGEST ONLY IN STORE.

Got a pair of leggings in store. Very comformable! I've been to about 10 lulu stores and the employees have always been very nice and helpful.

I'm appalled that the CEO doesn't support his best employees. In future, when robbers enter, just walk out on lunch break. You'll get promoted.

My daughters and I have loved Lululemon gear for years because of it's high quality. Generally, the customer service had been good in both the stores and online. However, when I ordered a birthday gift for my daughter that should've arrived on or near her birthday a couple of weeks ago, my opinion of Lululemon changed dramatically.

The order arrived on my daughter's birthday, which was great, but unfortunately, it was not what I had ordered. Instead, she received another lady's order, and this lady (we were told) had received my daughter's. After a 15 minute phone call, I was told that my daughter who lives in a different state, should pack up the same packaging and wait for a call from Lululemon so that she would know when to leave it at her front door for Fed Ex pickup. Once they received my daughter's correct order back from the other lady as well as this order, then Lulu would then send the correct items to my daughter. This was fine, but I was a little disappointed not to hear a sincere apology from the customer service representative.

The next day, I got a message from a rep at Lulu who did not leave her name, saying that my daughter should place the items in the original packaging at her front door for next day pick up from Fed Ex. Unfortunately, I didn't pick up the message in time to tell my daughter, so called Lululemon to let them know that Fed Ex should come the following day instead. A rep named Nick took my call and insisted that 1) it was my responsibility to call Fed Ex and make these arrangements, not his and 2) it wasn't a Lulu rep who called me; it was Fed Ex- I still have the call from British Columbia on my cell phone- definitely was from Lulu. After about 15 minutes on the phone with Nick, I realized that he was not going to handle this for me, and that I should get the tracking # from him and simply deal with this on my own. So, I did, and eventually, my daughter got her birthday present a couple weeks late. I get that mistakes happen, but poor customer service should not. I don't feel that excited to wear my Lulu stuff, the way I used to and certainly don't feel like shopping there again; maybe Zella-- Nordstrom's customer service blows Lulu's away, then again, that's clearly not too difficult.

Both online and in-store experience were absolutely awful. I've been a loyal customer to Lululemon for years. This year mark the end of it, I can't understand how to still have customer after how they treat them. I've been contacting GEC chat multiple times, seriously got the chat closed to my face AT LEAST 30 times. 1. Ive never been disrespectful and 2. I was not AFK. They politely tell you to f*** off and close the chat without providing any assistance if they don't have an right-away copy/paste sentence to answer your question. GEC resolution team is just as bad as chat service. In 7 emails I have not received any useful feedback or assistance; again they send copy/paste paragraph. In a year i've bought over 10 pairs of leggings, two outdoor jacket, 7 joggers and multiple bras. Not a single item is still in good condition. Jackets are pilling like crazy inside, all my joggers waistband are folded in half and don't hold anything, leggings are all pilling as well, sport bras straps are now loose and i'm 32A, not 36DD. To me this is a MAJOR QUALITY ISSUE. However don't think of reaching out asking for assistance with a quality issue, they will ignore you, don't assist if they do respond and you will waste your time. In-store experience was just as terrible, i've been told my the sale representative that Lululemon never sold any Align in 28" and to go shop somewhere else after I politely said I was looking for the lenght 28" and couldnt find it on their shelves. (I have 4 pairs in Align 28 at home...) I've been waiting for over 6 months for resolution, still none. Do yourself a favor and go shop somewhere else. Lululemon is now just a name, there's absolutely no reason to pay a high-end price for this cheap quality and awful customer service.

Lululemon you need to re evaluate your "military" discount. I am the spouse of a 20 year Army Veteran. Yesterday, Sunday July 14th at the Forum Shops at Caesar's Palace in Las Vegas I took my two grand daughters 12 & 15 there to by somethings. Lululemon offers what I believed to be a generous 25% military discount to military, retirees and their spouses. We have used the discount three times in the last 12 months in Orlando, South Carolina and on the day prior Saturday at the Fashion Show store on the Las Vegas Strip. I wasn't present with my grandkids made the purchase at the Fashion Show but the clerk gave the discount anyway to my granddaughter because she has an account with Lululemon.
Yesterday the two clerks blatantly refused to give me the discount because their policy says I have to be the one wearing the clothes! The girls wear a sizes 2 & 4 and were punching an item each. I am a size 2 at Chico's but for sure not at Lululemon. After an embarrassing discussion with both clerks, I said I was purchasing the items for myself in order to get the discount. I asked them to set me up with an account and they refused. The male clerk said if you are not the one wearing these clothes I will warn you I will have to revoke yours and your granddaughter's accounts! I still didn't have an account because the female clerk refused to set it up. Also the clerks couldn't find my granddaughter's account by her phone number and email address lookup. Not a problem the day before at the Fashion Show store! In order to not cause myself and grandkids any further embarrassment we walked away and left a $281 sale (before discount) on the counter. Can a male military purchase for their wife? Can a female military purchase for their female partner. I can not purchase a gift for my grandkids? Was my size a factor?
Lululemon's website says the discount is only for those that are purchasing the items for themselves. So the clerks were following policy.
Lululemon that's not how retail military discounts are known to be offered at almost all retail shops. I show my military ID and my children, grandkids and nephew and niece get the military discount when I pay for their items!
Lululemon please re evaluate your generous Military discount?

I purchased 4 items in November for my daughter to ensure I could get the sizes, styles, and colors she wanted in plenty of time for Christmas. One week later I received one of the four items and received and email that the last three items are being processed. Another week later I received the final items had been processed and shipped and was issued a fedex tracking number. And get a week of not receiving anything I called fedex and they stated even though a teaching number had been issued they as the carrier has still not received a package. I called lululemon and spoke with an "educator" who informed me that they would put a trace on the package and provide me with status within 24hrs. 24hrs later I still had heard nothing. After being patient and waiting 48hrs I called lululemon again and spoke to another educator. They stated they were still tracing the package but not to worry as they ensured me all ordered a before December 20th would arrive in time for Christmas. Today is December 17th and I have now spoke to my third educator who informed me today they can't locate the package and they no longer have the products in stock that I ordered back in November! Seriously! All they could do is refund my money or keep the existing order and they hoped to be able to fill it by the end of January! I have never had such a bad online purchasing experience and felt with such poor customer support! I canceled my order and they said it will take 2 to 4 weeks to refund my money - this ought to be an interesting experience! And the educator said I hope you have a great Christmas and lululemon fulfilled all your needs?! Are u ‘F'ing kidding me?! The crazy thing is it's not like their stuff is cheap - those four items was over $500! You would expect spending that kind of money you would get superior customer support! I will never buy anything from lululemon again and I would not recommend anyone else buying their products. Of you Google lululemon customer experience you will see numerous other people who have had similar experiences. To many choices in the market lululemon - I hope your business $#*!s the bed!

I order some pants from Lululemon early April and of course didn't fit that well so i decided to return them. I sent them back and they received them on April 28th and as of today no refund has been processed. I contacted them twice and this was their reply:

Thanks for reaching out to us here at lululemon's Guest Education Centre (GEC).

I'm sorry to hear you have not received your refund. From your USPS tracking number, I can see that your package arrived at our warehouse on April 28. We may be experiencing some delays in this regard and appreciate your patience with us in these unprecedented times.

With that being said, I have created a request for our team to reach out to our warehouse and provide you with an update in regard to your refund. This request is completed within 15-20 business days, you should be hearing from our team within this timeline.

You may also receive a return cancellation email within this process, not to worry, our returns team has manually updated the system to credit your account and as such, a return cancellation will be ensued.

If you have any further questions, give us a call at the Guest Education Centre (GEC) at *******300, reply to this email or start a chat with us on our website. Our hours are Monday-Friday 6am-7pm and Saturday-Sunday 7am-5pm PST.

Warmly,
Javelle

SO NOW I HAVE TO PROBABLY WAIT ANOTHER 15-20 DAYS! THIS IS RIDICULOUS.

Love Lululemon. The Fast and Free Leggings are great! Love the swift collection as well. Thank you!

My personal opinion on the brand and store LuluLemon is mostly positive. I have been shopping at LuluLemon for about two years now and would like give examples of why I think it is an excellent brand. It is known as a high-end store. Their clothes are used for yoga, and as well commonly used by dancers, or for any other athletic wear. There are of course the negative and the positive reviews on LuluLemon but overall I think LuluLemon is the best place to purchase athletic wear, and would encourage people to shop there.

The most common negative thing people have to say about LuluLemon is usually about the price. It is a very high-end brand that has some of the best quality. However, people argue that their quality is the same as other competing brands that are cheaper. But when buying from anywhere that is known for being high-end, you are never just paying for the item, you are also paying for the brand and this is something that doesnt just come from LuluLemon, but as well with many other brands. Although $98 for a pair of leggings might seem a little extensive, you are paying for 2-3 years of wear with them, because they wear very well and are stretchy. Also if you really want to make sure you get the longest use out of them, you can buy them up a size to get the extra length, and if you decide you want them shorter later they have free hemming at the stores. The only other negative thing I have to say about their clothing is that the Wunder Under material collects a ton of lint, so if thats the fabric you purchase be sure to get also a lint roller. Additionally, on a good note if you are having troubles deciding what you want or what would fit best, they have excellent customer service. I have shopped in the store throughout different times of the day and I have always had great and helpful customer service at the Village Pointe, ******* Davenport St #104, Omaha, NE *******.

Overall I think LuluLemon is a very good brand especially for athletic clothes and leggings. It may be expensive, but you are paying for good quality, cute clothes, and a long use out of what you buy. If you decide to buy from LuluLemon, which I think you should, make sure not to wash any of the items with any cotton. Try to wash them with like materials, and they can be thrown in the dryer with no harm. All of my personal experiences there have been wonderful, and I would highly recommend anyone to buy from LuluLemon.