• Azzlee

Azzlee

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Overview

Azzlee has a rating of 2.4 stars from 10,872 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Azzlee most frequently mention customer service, poor quality, and return address problems. Azzlee ranks 50th among Women's Clothing sites.

  • Service
    4000
  • Value
    113
  • Shipping
    120
  • Returns
    98
  • Quality
    344

Proactively asks for customer feedback

This company responds to reviews on average within 20 hours

Positive reviews (last 12 months): 39.9%
Positive
978
Neutral
318
Negative
1,153

Instant Feedback

16,912 reviews

48
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How would you rate Azzlee?
Top Positive Review

“I will definitely buy from them again”

MARILYN L.
7/9/24

I received my jeans today and I must say I love them. They are of great quality, the tracking communication was excellent, and they took only two weeks to arrive. I will definitely buy from them again.

Top Critical Review

“Don't trust Azzlee!”

Anne D.
9/24/24

I ordered a pair of pants. A dress arrived. They were more concerned about getting to lower labels on the package than to making it right with me. And they kept asking me to do more and more to help them figure out what went wrong. NOT MY RESPONSIBILITY. And I have never received either the pants I originally ordered, or a refund. My advice: go to a legit company with good customer service! I've attached a photo of the dress--NOT at all a pair of pants!

Reviews (10,872)

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Other

Reviews that mention popular keywords

customer service (905) return address (180) return items (257) return policy (227) size chart (298) shopping experience (254) delivery time (67) time shopping (113) sizing chart (298) light weight (27)
Thumbnail of user anned764
1 review
0 helpful votes
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September 24th, 2024

I ordered a pair of pants. A dress arrived. They were more concerned about getting to lower labels on the package than to making it right with me. And they kept asking me to do more and more to help them figure out what went wrong. NOT MY RESPONSIBILITY. And I have never received either the pants I originally ordered, or a refund. My advice: go to a legit company with good customer service! I've attached a photo of the dress--NOT at all a pair of pants!

Tip for consumers:
They sent the wrong item and months later have not sent me the correct item!

Products used:
None. I only received a dress I will NEVER wear.

Service
Returns
Thumbnail of user maureenc651
1 review
0 helpful votes
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October 8th, 2024

The website says easy returns. NO that is not true. It took me three emails to find out the return address is in America, will cost a lot, will take ages. Azzlee offer you money to keep a garment that doesn't fit. The third offer was 70% of the cost which I reluctantly accepted and gave the item to the charity shop.

Tip for consumers:
That returns have to be sent to America at the purchasers cost

Products used:
Blouse

Service
Value
Shipping
Returns
Quality
Thumbnail of user christinet1782
1 review
0 helpful votes
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October 17th, 2024

I ordered two blouses. They did not fit. I began the return request process, and they then sent emails offering to "make a deal" such as I keep the items and they refund 50%. The alternative being for me to pay for the shipping cost to return the items, which I did. After more back and forth, they finally gave me return instructions, which I followed. They never refunded my credit card, and they have not responded to my email requests asking about the refund. I feel ripped off.

Thumbnail of user bethr603
1 review
0 helpful votes
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September 28th, 2024

After receiving a few of the things I ordered, I quickly realized that the clothing was not going to fit. United States size XL and China size XL are vastly different. Now I am needing to return for a refund and I am getting the run around.

Tip for consumers:
This company is not based in the United States from what I have come to understand.

Products used:
All items are too small and I am attempting to send them back but a return shipping address is not being revealed. I will contact my credit card company to help dispute the charges.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jillt440
1 review
0 helpful votes
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August 28th, 2024

AZZLEE charged my account for something I never ordered! In fact, I have NEVER done business with them due to them being in China! Merrick Bank found "due to the fact that you have done business with them before, we feel the charge is correct." I have NEVER done business with them so #1. I will not pay Merrick and #2. I will go on every social media site out there and destroy this company! Even my postal carrier told me "they tried to scam my mother also." Do NOT buy anything from this company! EVER!

Tip for consumers:
Never ever do business with this company!! Scam alert!!!!

Products used:
I never ordered anything from them but somehow they got my credit card through Merrick and charged me. I do not intend to ever pay this bill. Merrick no longer has my business either!! Game over. I don't tolerate the scams put forth by China!!

Service
Value
Shipping
Returns
Quality
Thumbnail of user tamaras790
1 review
0 helpful votes
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July 26th, 2024

I ordered four shirts and spent $90, I received notifications that the package had shipped. The day it was to be delivered, I never got it. The package was NOT delivered to my house. It was delivered to someone else. Asslee had me contact USPS and place a claim on the missing package and I did. Post office called me stating sorry they lost my package. I then informed Asslee of that fact and asked to have to package reshipped or refund. I have been told by email from Asslee to take it up with USPS, they are not doing anything. Basically, I was blown off. I have never in my life heard of a company not resending the merchandise. So I'm out $90 and no shirts. Do NOT order from this company, god forbid your order gets lost!

Service
Shipping
Thumbnail of user marilynl698
MARILYN L.
1 review
0 helpful votes
  • Send Message
July 9th, 2024
Verified purchase

I received my jeans today and I must say I love them. They are of great quality, the tracking communication was excellent, and they took only two weeks to arrive. I will definitely buy from them again.

Thumbnail of user gladysw95
1 review
0 helpful votes
  • Send Message
July 10th, 2024
Verified purchase

The sizes vary with each piece of clothing—the size charts and product descriptions are very detailed. The prices are very reasonable. I've bought several essential pieces from Azzlee's website. The discounts are great too!

Thumbnail of user marym8234
2 reviews
0 helpful votes
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August 19th, 2024
Verified purchase

Very disappointed in my dress. It doesn't look at all like the picture with a poor quality design and no shaping at all.

Reason I chose this business:

I liked the look of the dress shown when I googled.

Thumbnail of user pamelay711
1 review
0 helpful votes
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August 18th, 2024
Verified purchase

Your customer service is absolutely brilliant, very impressed with your product and the timeline of order to delivery.

Reason I chose this business:

I liked the look of the product

Thumbnail of user marianj72
1 review
0 helpful votes
  • Send Message
June 23rd, 2024
Verified purchase

Received my blouses today, and I must say I love them. They are just as shown in the pictures, of great quality, with excellent tracking communication, and they arrived in just 2 weeks. I will definitely buy from them again.

Great

Service
Thumbnail of user cleol32
1 review
0 helpful votes
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June 24th, 2024
Verified purchase

Out of the 4 pcs: 2fit fine& very nice. However 2 did not fit. Received my order with no packing label or invoice. I tried multiple times to get through on different days at different times of day even tried evenings@ different times tried weekends could not get through. Not sure I want to try buying anything again. I do not want to shop Azzlee's (even though the clothe is very nice) for fear the same will happen again. I paid for 2 pcs I can't wear or return so I find it's not much of a good price. Possibly if I could at least get a credit back for those pcs: then I could choose something else.

Trying to get through is complicated enough then trying to explain the situations by typing then by phone call which never happens. It is a real waste of many many hours,days trying. It is a hassle. Better for the shipment to have all the paper work With a bill of ladle,invoice more Important RETURN LABEL Attached with each order would avoid many frustrated clients. Also Inclosed should be a RECEIPT of my purchases and payment.

Reason I chose this business:

I really love there styles and the prices are good with a big enough selection on many different item’s

Thumbnail of user cathyd628
1 review
0 helpful votes
  • Send Message
June 21st, 2024
Verified purchase

Two of the blouses I ordered were not available. I ordered 4 tops. It took forever to get any. The first one I received had a daisy flower in front. But what I received was a flower cut in half and a seam right through it. No matter the reason, I did not like it. I spent time sending e mails to you and was asked to send pictures of the top I received. It shouldn't matter. I should be allowed to send something back that I don't like. I was in the end only allowed to get a partial refund.

Whoever read my e mail, did not read very well. I felt I was corresponding with a robot, not a person.

Thumbnail of user azzlees
Azzlee S. – Azzlee Rep

Dear Lady,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: service@azzlee.com. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!

Thumbnail of user deniseh1543
1 review
1 helpful vote
  • Send Message
June 13th, 2024
Verified purchase

Company made it impossible to return items. Dress took almost a month to get to me. It was cheaply made and felt like a slip instead of thicker material for a dress. I googled the address that the associate asked me to send it to and it was permanently closed! Forget about free returns! Don't order anything from this company. I have seen this exact dress on several other company websites. I think it's a bit of a scam!

Service
Thumbnail of user azzlees
Azzlee S. – Azzlee Rep

Dear Lady,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: service@azzlee.com. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!

Thumbnail of user jeans1464
1 review
0 helpful votes
  • Send Message
June 4th, 2024
Verified purchase

Wanted a dress for a graduation party thought I would try this company, the graduation passed by and didn't get the clothes. They told me that one item was on back order so I said can you please send the rest for now. Then waiting again to get everything. Finally came and nothing fit me. Did not like the material. The tracking didn't work either. I asked where the clothes were coming from and never got an answer.

Seemed like they are trying

Reason I chose this business:

Won't next time

Service
Thumbnail of user azzlees
Azzlee S. – Azzlee Rep

Dear Lady,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: service@azzlee.com. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!

Thumbnail of user birgittar3
1 review
0 helpful votes
  • Send Message
June 4th, 2024
Verified purchase

I received my order a few weeks ago, wrote an email as instructed to get instructions regarding return of order. Both tops were I'll fitting. Too small. Smaller than my usual size. I still haven't gotten return instructions.

Have yet to "be approved " how to return my order. I sent a request email about two weeks ago. Please respond to me
*******@hotmail.com

Reason I chose this business:

I really liked the look of the tops I bought

Thumbnail of user azzlees
Azzlee S. – Azzlee Rep

Dear Birgitta,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: service@azzlee.com. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!

Thumbnail of user anthonyo777
2 reviews
0 helpful votes
  • Send Message
June 12th, 2024
Verified purchase
• Updated review

My order was meant as a surprise birthday gift for my wife. Although the items were fine quality and the right size, she was not enthused with my choice and I wanted to return the items for a refund. I emailed support staff at azzlee to obtain authorization and am still waiting for a response.

No response to my request for return authorization

Reason I chose this business:

Pop-up ad on a game I play on my Android

Service
Thumbnail of user azzlees
Azzlee S. – Azzlee Rep

Dear Lady,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: service@azzlee.com. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!

Would like more detail of clothing items
May 11th, 2024
Verified site experience
• Previous review
Reason I chose this business:

Pop-up ad on a game I play on my Android

Thumbnail of user sandyl523
1 review
0 helpful votes
  • Send Message
June 4th, 2024
Verified purchase

Ordered dress for wedding. Kept checking tracking number & it never went off label prepared! Contacted customer service to cancel order. They said I couldn't because it had shipped. Tracking number still said label prepared! Customer service did reply quickly on my 4 messages. I ordered 2 sizes larger than normal having had issues with other companies before. Dress didn't fit. You have to pay overseas postage to return & get refund which would have given me $20 out of my $50 order.

Service
Thumbnail of user azzlees
Azzlee S. – Azzlee Rep

Dear Sandy,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: service@azzlee.com. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!

Thumbnail of user lisanc1
1 review
0 helpful votes
  • Send Message
June 4th, 2024
Verified purchase
• Updated review

I am happy with my purchase, but I had to order twice because it wasn't true to size. (Runs small.) Fortunately, I had a friend that could use it.
I will compliment customer service, when I had a question about tracking, they replied quickly and provided the answers I needed. Tracking either did not update or was very slow to update on both orders I placed.

I really like the blouse, especially the fabric. It's very sheer and summery. Would recommend!

Service
Beautiful shirt!
May 15th, 2024
Verified site experience
• Previous review

Beautiful shirt! Runs a bit small. Ordering next size up. Customer service was wonderful and very responsive.

Reason I chose this business:

Your blouse came up in my feed when I did a search and it was very unique.

Thumbnail of user patriciam5481
1 review
0 helpful votes
  • Send Message
June 4th, 2024
Verified purchase

Everything I ordered was too small. I used the size guide but I actually needed two sizes larger. The clothing was beautiful but I could not wear any of it. I ordered three tops and one pair of pants. I gave them away.

Reason I chose this business:

Product looked good.

Thumbnail of user azzlees
Azzlee S. – Azzlee Rep

Dear Lady,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: service@azzlee.com. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!

Thumbnail of user karend3026
1 review
0 helpful votes
  • Send Message
June 5th, 2024
Verified purchase

I received my order in good time, quality is good for the price. But I need to return the dresses because they don't look good on me. I am still waiting for authorization to return for refund. Time is running out. If I cannot return, my review will be negative.

Haven’t yet gotten authorization to return

Reason I chose this business:

Attractive site, easy to order.

Service
Thumbnail of user azzlees
Azzlee S. – Azzlee Rep

Dear Lady,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: service@azzlee.com. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!

Thumbnail of user carold2193
1 review
0 helpful votes
  • Send Message
August 3rd, 2024
Verified purchase

Only just ordered. Too early to write a review. Need to receive the t.shirt before able to review

Thumbnail of user cynthiat1609
1 review
0 helpful votes
  • Send Message
June 4th, 2024
Verified purchase

My experience was good, even though the pants are a little tight on the waist. I'm going to have them let out a bit, but decided to keep them because quality of fabric is impressive.

I got an answer to my question right away. I was impatient!

Reason I chose this business:

I'm not sure.

Service
Thumbnail of user lindas6835
1 review
0 helpful votes
  • Send Message
June 4th, 2024
Verified purchase

The dress ordered was a large, but was too tight on me. Azzlee customer service sent a larger size. I only had to pay for the delivery. Very helpful and polite service. Thank you!

Very polite and accommodating.

Reason I chose this business:

I loved the style of the dress.

Service
Thumbnail of user francesm782
1 review
0 helpful votes
  • Send Message
June 4th, 2024
Verified purchase
• Updated review

I've never shopped with Azzlee before. So far so good. Some of the materials of the clothes I ordered are quite thin. Otherwise they fit well according to the size selected.

Reason I chose this business:

I like the style. Positive reviews

I've never shopped with Azzlee before
May 15th, 2024
Verified site experience
• Previous review

I've never shopped with Azzlee before. So far so good

Reason I chose this business:

I like the style. Positive reviews

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From the business

Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.

Company Representative

Thumbnail of user azzlees
Azzlee S.
Typically responds within 20 hours

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