Diane C.

Lululemon you need to re evaluate your "military" discount. I am the spouse of a 20 year Army Veteran. Yesterday, Sunday July 14th at the Forum Shops at Caesar's Palace in Las Vegas I took my two grand daughters 12 & 15 there to by somethings. Lululemon offers what I believed to be a generous 25% military discount to military, retirees and their spouses. We have used the discount three times in the last 12 months in Orlando, South Carolina and on the day prior Saturday at the Fashion Show store on the Las Vegas Strip. I wasn't present with my grandkids made the purchase at the Fashion Show but the clerk gave the discount anyway to my granddaughter because she has an account with Lululemon.
Yesterday the two clerks blatantly refused to give me the discount because their policy says I have to be the one wearing the clothes! The girls wear a sizes 2 & 4 and were punching an item each. I am a size 2 at Chico's but for sure not at Lululemon. After an embarrassing discussion with both clerks, I said I was purchasing the items for myself in order to get the discount. I asked them to set me up with an account and they refused. The male clerk said if you are not the one wearing these clothes I will warn you I will have to revoke yours and your granddaughter's accounts! I still didn't have an account because the female clerk refused to set it up. Also the clerks couldn't find my granddaughter's account by her phone number and email address lookup. Not a problem the day before at the Fashion Show store! In order to not cause myself and grandkids any further embarrassment we walked away and left a $281 sale (before discount) on the counter. Can a male military purchase for their wife? Can a female military purchase for their female partner. I can not purchase a gift for my grandkids? Was my size a factor?
Lululemon's website says the discount is only for those that are purchasing the items for themselves. So the clerks were following policy.
Lululemon that's not how retail military discounts are known to be offered at almost all retail shops. I show my military ID and my children, grandkids and nephew and niece get the military discount when I pay for their items!
Lululemon please re evaluate your generous Military discount?