Lululemon has the worst quality control over sale items, and they won't approve your review about negative experience.

My experience is the final sale items highly likely to be defect, so don't buy.

Lululemon just assuming all negative reviews are bad customer that want to return the used item. I would like to hear others experience before making a purchase of sale items. If I know sale=final sale= defect or used. I will think about it.

The final sale items are likely having tag pinned on the cloth, which means you never qualify for a return if something wrong with the item because they need to confirm the tag is still on, which never on when it arrived. And they make you feel like you are a bad customer just want to get returns after using the items.

My experience is I got a jacket with a hair sewed in the cuff by manufacturers that I can not take it out myself. Plus it's kinda disgusting to do so. Another it's a used jacket that smell like Tide. The second one I just put in washer. The first one it's in trash now...

Attached their emails for not approving my reviews and assuming I want a return and tell me need tag on to qualify. And also attached the hair in cuff that I took when I notice.

I have been a loyal customer to Lululemon since 2015 as I have extremely long legs and couldn't find a brand that makes leggings long enough. Around 2018 I noticed a decline in quality and it has only gotten worse since. I bought 2 pairs of leggings a few weeks ago and after being worn THREE times each the seams are completely falling apart. I do NOT pay $120+ per pair of leggings for them to subsequently fall apart. The one pair also arrived with a permanent light spot, which I also don't appreciate included on my $300 purchase. Luckily there are now plenty of other brands out there that can cater to my build because while I was okay spending that much for quality leggings, THEY ARE NO LONGER QUALITATIVE. I attached pictures of my most recent pair- this doesn't even do justice to the condition of some that I've had for a few months. Take your hard earned money elsewhere folks.

I contacted Lululemon this morning to seek a refund. Ended up with Michelle, who was absolutely wonderful. Polite, kind and in general just good at her job! Thanks, Michelle!

Sure I love lululemon but I only have experience in the store. Let's just start out with how hard their mobile app is to use. It requires you to sign in every time you open the app and it frequently deletes items from my cart. Never order online from lululemon. EVER. First of all they charged me double and they didn't even do what I asked for in the ordering process. I ordered two pairs of leggings. One showed up days late and the other was lost. Not just delayed but lost. Like I will never get them lost. And the worst part is that they are not out of stock online and nowhere in stores near me. And all the customer service representative did was refund me and said sorry for ya. Which I'm almost 90 percent positive won't work. It will probably charge me two more times instead of actually refunding my money. Never order online from them. If you want their products actually go in store because ordering online is complete and under crap. It would be better if I hired a bird to go make me some leggings because then I could afloat know that I would get something.

Never return your call or email.
I never received my merchandise.
They still haven't returned my money
Stay away from this store. Poor
Quality all made in China..

Two days this week I have been on a chat with an "educator" from Lululemon who really end up being non-empowered parrots who literally have nothing they can do to help you with except wasting your time. My order was saying it had not processed and when talking to a chat help they wanted to send me to an "Educator" who never showed up after waiting for 20 minutes. When I went back in to my order the next day it had a ship date after waiting 6 days to see if had even been processed. Recently I had received a discount code as a thank you for shopping Lulu last year (thousands spent for myself and my family) and the email mysteriously "disappeared" today even though I have been looking at it almost daily as I was trying to decide what to get. Now, I understand that maybe by clicking the link it may have activated and when I didn't order the same day it could have been unusable, but the "educator" could not tell me anything and just kept saying they had no access to any discounts and no explanation. Both times a complete wast of time and absolutely no information given that could educate. Worst customer service experience ever.

They have to have the WORST customer service (aka Live Educators) of any company I've ever contacted. They did NOT offer any solution. They did NOT offer any support. They did NOT offer anything of value. How do they get such a good reputation for the poor service they offer?

So I love Lululemon for the fact of how comfortable they are but MY STUFF IS ALL PILLING within a month of having the pants they pull like really badly and it honestly hurts because I spent at least 80 dollars on pants that are just gonna pill in month I don't know if they changed something or what but really really disappointed and upset with this

I can't believe this company does as well as it does with it's horrible customer service. I finally broke down and decided to order my first pair of Lululemon leggings. Five days after ordering, I received a notice that my order was cancelled with no explanation. I called the number given to me in the email and was told they were experiencing high call volume so I could opt to be put into the line to receive a text. I entered my information and waited for my text. Three hours later, I received a notice that they were closing for the day but reply yes to receive a call in the morning. Fast forward FIVE days, I received a text that they were ready to help me. At the time, I was at my son's soccer game so I didn't reply for 30 minutes after receiving Lululemon's text. It has now been 3 hours and they have not replied. Why do I think it will be another 5 days? I find it hard to believe in this day and age, people put up with this. I buy a lot of exercise clothing and was excited to receive my first pair of leggings from Lululemon. I will not be ordering anything from them.

IGNORE WHEN IT SAYS YOU WILL RECEIVE YOUR MERCHANDISE BY, YOU WILL GET YOUR ORDER WHEN THEY ARE GOOD AND READY. I ORDERED LEGGINGS WEEKS AGO AND I CAN'T FIND OUT WHERE THEY ARE. THEY ALREADY CHARGED ME FOR MY ORDER! I TRIED TO CALL BUT HAD TO HANG UP AFTER AN HOUR OF WAITING. WHEN I TRY TO CHAT ONLINE, I HAVE 549+ PEOPLE AHEAD OF ME, AND DON'T HAVE THE TIME TO WAIT.

SERIOUSLY DO YOURSELF A FAVOR! BUY ATHLETA THE CUSTOMER SERVICE IS MUCH BETTER.

Overpriced leggings and they won't even let you return them. PLUS, if you order online you don't recieve their famous shopping bag. It's so disgusting that I bought EXPENSIVE leggings for my daughter that were onsale and they won't let me EXCHANGE them so she can actually wear them. Not asking for a refund, just an exchange or credit. I will be spreading the word about how awful lululemon is, taking advantage of middle schoolers.

I've been buying Lululemon underwear for probably about two years now. All of my purchases are documented at my local Lulu Lemon store in Cranston Rhode Island. I kept having pairs of underwear fall apart and have holes in them after about a month of use. At first I thought it was me and something I was doing with laundering them incorrectly. I took the recommendations of somebody at the local store and started hanging up all of my underwear to dry and not putting then in the dryer, and also washing them in a bag on a gentle cycle. I'm so upset that I've stuck with this brand and continue to buy them and some recent purchased underwear is still having holes in them after a short period of time. At this point I am probably up to 10 pairs of damaged underwear. Your underwear is not Cheap and I was OK with that until now. I cannot afford to do this anymore and I would expect to get my money back or sometime type of a credit back to the store. I'm disgusted and I'm not recommending that anybody by your underwear anymore because it falls apart and it does not last. Actually, the store told me that they've been having an issue with underwear but you've corrected it. Apparently this isn't the case because this underwear was purchased probably about two months ago.

My daughter was instructed By store employees to register for the Sweat Collective online. We live over an hour away from a Lululemon and it would be convenient for her to purchase at home. She is 14 and teaches 4 dance classes a week. She spoke to an online employee at length, they had her fill out all kinds of information and was told she would be enrolled within a week. The week is here and her membership online AND in store was revoked because of her age. Online members must be 18. That information was never shared before... but I can understand if that is a term. However, I was told that we would have to go into a store and reapply to reinstate her membership there. What? She has been a member for over a year. She has already brought in proof of employment and applied. They should have taken care of it. I asked 5 times to speak to a supervisor or manager and was refused. The employee was a broken record of useless information. My daughter did everything that was asked of her and now is being punished. Terrible customer service! TERRIBLE!

They are a little bit pricy but girl I have money. There clothes are so comfy and I want to always sleep in the clothes. The fabric is so nice and comfortable. Thanks for the TIMEEEEEEE

Condoning thievery is unpatriotic. The employees you fired for doing the right thing, I'm sure will be gainfully employed by a more respective company.

ABSOLUTELY HORRIBLE CUSTOMER SERVICE. I would rate negative stars if I could. I have been misled by so many different "educators" who think they know what they're talking about but every new person I chat with seems to have a different response. They have delayed my return request for a month now and refuse to even look at it. Such a terrible company that overcharges their customers and treats them like trash when they reach out for help. So awful