Nancy M.

My daughter was instructed By store employees to register for the Sweat Collective online. We live over an hour away from a Lululemon and it would be convenient for her to purchase at home. She is 14 and teaches 4 dance classes a week. She spoke to an online employee at length, they had her fill out all kinds of information and was told she would be enrolled within a week. The week is here and her membership online AND in store was revoked because of her age. Online members must be 18. That information was never shared before... but I can understand if that is a term. However, I was told that we would have to go into a store and reapply to reinstate her membership there. What? She has been a member for over a year. She has already brought in proof of employment and applied. They should have taken care of it. I asked 5 times to speak to a supervisor or manager and was refused. The employee was a broken record of useless information. My daughter did everything that was asked of her and now is being punished. Terrible customer service! TERRIBLE!