We went to return a Gift. We told the girl that that is what we were doing
She took the object and from nowhere she said. "Money is back into the credit card." I said that is not what we wanted. It's a gift and I'm giving you a gift receipt therefore I'm expecting a gift card. She said " sorry it's too late. You have to call costumer service and see if they can fix it for you. She should have call and fix her mistake. No intention to do it. We asked for the manager. It was even worse. When I was going to explain what happened. He said,"I heard and there is nothing I can do"
He did not let me talk.
Can you imagine! Now, my mom is supposed to go to the person that gave her the gift, for the money!
It would not happen

This company is a complete scam. They take your money and act like it's a joke when your leggings don't fit. I recently purchased a pair of wonder under and they were too big I was told to send them back. When I did they refused to do a return saying that there wasn't any performance issues. I was like what I didn't return them for that reason I returned them for a smaller size. I then called and spoke to multiple people and then they had the nerve to accuse me of washing them. (I didn't) and still refused to give me a refund. So now I'm waiting for my leggings to be shipped back. Hopefully I can exchange them in store because lululemon is a freakn joke.

I bought a pair of leggings, on clearance, on their site. Due to the fact they have a no return policy (which in and of itself is beyond ridiculous) I meticulously reviewed the sizing chart and even went so far as to remeasure myself. Based on the sizing chart, I ordered what appeared to be the correct size. The product arrived and is WAY too big. Way way too big and now, I'm not allowed to return them, tags on, unworn. Complete bull$#*!. Never again, there are too many other companies out there that will work with you. Lululemon not allowing returns on clearance items, even though their size chart is incorrect, is nothing short of scammy.

Some cashiers st check out need to learn how to fold the clothes before putting it in bags.
I spent $400+ at the store in Cabazon CA. All the clothes I purchased were all wrinkled. Cashier at checkout just rolled it, didn't bother to fold.

They don't deliver your merchandise and after they accuse you that you stole or.they want you to go around the neighbor to accused them that they stole the package. I live in a gated community 13 house with a full time housekeeper and handyman who where here when the package was suppose to have to been delivered.
When you ask to speak with a Menager they don't have one ////
The company use a third party service for delivery who doesn't have a gate code. She new for sure that he had it///
The only people that have a gate code are fedex amazon and ups i have the list other have the call.

I purchased an item online and wished to return it. It wasn't giving me the option online so I emailed customer service. I was told I could take it to a store to return but it was the stores discretion if I'm they wanted to accept it and if I wanted to do it online, I had to wait 5 weeks, minimum because of the Christmas holidays. This was end December that I contacted them. I wrote them back and told them this was not possible and I would sell my item on Kijiji and not purchase another item from them. I also explained that I wanted to stay out of stores due to the pandemic. No response. There are better items out there with better customer service.

First, I attempted to return a legging that was too big. I got a message that the item was unreturnable, which was never mentioned when I purchased it online. I persisted, and talked to someone (after a loooong wait). The Guest Educator said okay, I could expect a return label in 48 hours. Not having received 1, I contacted them again, and then a return label was made. I returned item. It arrived May 4'20.3 weeks later I asked, they reported that I would be contacted IF the item qualified for a return! 24 hrs. Post that promise, I have not heard. This is a dreary, dismal way to treat customers. If only LLL would understand that I am waiting for refund before I order again. Shame on Lululemon. Their Guest Education Service does not match their product by any stretch.

I returned the sport bra I ordered online right afer I received it. The sizing is horrible. I went online to return the product and I received a USPS mobile return code. I brought it to USPS to return it the next day. Never wore it! The next day I received an email with just a e-gift card. I texted the customer service I wanted a refund to my original payment. The customer service stated that sorry because you were on a fast track return we could only refund you with a e-gift card. What a bs and scam! I never asked for a e-gift card and also when I returned online and the site didn't mention any fast track only refund with a e-gift card. Boycott this company and products!

Giftcard balance verified but can not add at checkout. When I called customer service it said " education center closed. Call back tomorrow" on a weekday. Incredibly poor service for a premium brand.

I've had two align pants in the past two months completely rip at the seams. I am a slim athletic person who is definitely wearing the right size so there's no excuse for that to stretch like that and lead to rips. I contacted customer service and because I couldn't tell them exactly when I bought it even though it was recent, and where I bought it from, they wouldn't give me anything. Such a bull$#*! brand for how expensive it is. The quality has just gone down so much. I'd much rather order from alphalete and buffbunny

I used to buy a to Order ID: c*******748 n of items from this company. I recently bought a few shorts and capris for a trip. The quality is terrible. They didnt retain their shape. When trying to return I had to send pictures of each item was asked a bunch of ridiculous questions and have to wait a week till they decide if it can be returned. How ridiculous is that. I have spent 1000$ of dollars on line and in their stores. I intend to report them to the BBB how dare they treat loyal customers so disrespectfully oh and I still dont know if I'm getting my money back! Unacceptable. Stay away from LULULEMON! If I could give no stars I would..

Have spent over $2500 dollars within the last 2 months and probable $3500 within the last year at lululemon and love the Grand Ave. Store great people always helpful and feel good walking out of there! I went to Edina/Galleria today and as always SNOBS! Except Kelly the woman that helped me try stuff on. But the lady that rang me up threw my purchases in the bag no folding busy talking to her friend and could barley say a word to me then I get home and she forgot to take the security tag off of one of my items! Really I don't have time to return again but will need to but it was so obvious I was an inconvenience to the woman ringing me up that she couldn't wait to have me go away. Love the selection at the store but hope that the St. Paul store can expand so that I don't have to go back to the SNOBISH Galleria store... I have been on lululemon passion for a year but this totally put a SOUR taste in my brain!

I had a gift card from lululemon $500, from a email sent on 29July 2023. But when i checked the mail on 03 Aug 2023, the attachment was shown the page not found. I was not able to retrieve the gift-card pin code, and use the gift-card.
Same day report to Lululemon and they said the gift card was used in other counties. I told Lululemon to stop the order cause it was a scam. ( Case number: CAS-*******-S4X4Q2)
They had chance stop the person who stole my e-gift card.They clearly said order number was going different address I had my email on my hand but no help from lululemon.

Unfortunately lulu lemon sent a email to me next day asked me report to police. And refuse any help and follow up.

I had a gift card that I used online. The order went through and I threw the gift card away because I thought I would never need it as I used up all the funds. A week later when I realized I never received the package, I called their customer support and they couldn't find my order. So basically I lost it. How unfortunate:(
I used to like Lululemon and got a lot of stuff from them until today. The good thing there are better brands out there, like Bandier! Try it! Great quality and people make compliments to me all the time when I wear BANDIER

I visited the store in Germantown. TN today with a friend, and I will definitely never shop at Lululemon again. I have extreme anxiety, and I can't tolerate anything covering my face. I was in the Germantown store today with a friend, and I had a mask on, but it was under my nose. Your very rude employee informed me that I had to cover my nose; and I told her that I had anxiety and couldn't tolerate anything over my face. I was told to leave the store. So, needless to say, I won't be back even if you are giving stuff away!

Went to the store in Carlsbad, said it had the product I needed ended up not having the size I wanted. Sales person said no worries it will be here on the 24th if you order it online! Great really in 4 days it will be here? Yes no problem! Sold! Guess what got an email 2 days later oh your product is on its way... January 4th! So I sent a text to their online service and all of a sudden it will be here the 24th! Well it's 11:06 on the 24th and guess what not here! Check email I have a new update on my shipment... won't be here until the 26th! Why drag your feet? I would have gone to another store that had it and bought it to make sure I had it on time! Never again will I order online and trust the date! Be honest and tell the costumer the truth so they have the option to buy or go to another store! They are only in it for the sale! Such crap!

Why would I spend money with you when your policy is to not only allow shoplifters to steal to the point of store closures (meaning your hardworking employees are out of a job) but to FIRE LONG TERM employees for filing a police report? I burned the clothes I'll NEVER buy from you again and will advise others to do the same. This company is pro criminal and punishes the people actually working for what they need. You're all garbage, thanks

I purchased visor from the Lululemon on July 19th and returned July 24th. The return processing was too delay so I had to contact the lululemon customer service several times but it was useless info from the customer service. On August 24th, about a month later, I checked USPS tracking again and it was delivered on August 11th but they didn't refund my money yet. So I contacted the customer service AGAIN and requested my money back and they told me that I have to wait again about 3-5 days due to refund processing. Unbelievable! They already received a returned item about 13 days ago but they didn't even know until the customer contact them! I have ever, never had this kind of experience with any companies in my life.

I received leggings as a gift. They were really great; however, the wrong size. I returned them the same day they were received in the mail. I was promised to receive an e-gift card where I could then use it for a bigger size. I waited and and never got it. I contacted help and she said wait a little longer. After a month, I emailed again and they told me that the credit card that purchased them would be refunded even though I received them as a gift. Terrible customer service, I WILL NEVER BUY FROM THEM EVER. IM SO DISGUSTED.