I had no concerns at all when placing my order on their website. How could such a successful company have any problems? However, it turns out I was completely wrong. It has been 10 days since I placed the order, but the package still hasn't been handed over to FedEx. Upon contacting customer service, I was informed that they would not ship it to me because FedEx did not pick up the package on time. This is frustrating, and it seems like an issue with their own company's backward system. They collect money from customers but fail to deliver goods promptly.

Eventually, the customer service representative informed me that they had good news – they could provide a refund. I found this situation extremely frustrating. I requested them to ship the package, but the customer service representative mentioned that there was no way to reship it. The only option was to place a new order, which is expected to be processed in 2 business days and shipped out in 3 business days. This experience has left me extremely dissatisfied, and it seems like the company's quick influx of money may have led to these issues. DO NOT buy anything from them!

It amazes me that you would fire your employees that would defend your store (doing the right thing) and attempt to stop those that steal and destroy. I will never go to your store again because it isn't safe. I hope many more boycott your stores because you guys went "WOKE!" Just Terrible! ‍

Have been a supporter for over 10 years. Recent online customer experience has made me never want to purchase from them again. Large waste of my time for a simple (less than 30 second fix on their end). If your order is lost in shipping, good luck!

I had a gift card - in trying to use, the code needed peeled off even when I tried to gently remove. I spent an hour online with someone who was really unprofessional and would disappear without updating on the process - I never knew is she was still online. In the midst of our chat, she responds "heart attack" - is that code for something? Or was she mixing up our chat with her personal texts? Alarming. She could not resolve. I got passed along. They said I'd have a new card in my email in 1-2 business days. Now 8 days later, I reach out - still nothing. "Oh, looks like it didn't get coded right. You'll have that in 1-2 business days." I'm removing Lululemon gift cards from my gift ideas from friends & family! Shocking for such a large company they have such poor customer service. Disappointing.

I have repeatedly sent e-mails and waited on hold for customer service representatives re: return of define jacket that was too small. Continuously given dates of when refund will be processed and it never happens. Today I received another response to last nights e-mail telling me I need to wait another 15-20 days for processing (jacket received in their warehouse more than a month ago). After that time another couple weeks before card will be received. I am not asking for cash just a credit to purchase the correct size of jacket I received for Mothers Day. I have been a loyal customer for years, purchasing nearly a dozen pair of leggings as well as numerous tanks, tees and jackets. Lulu Lemon is extremely efficient in collecting money, but their customer service (GEC) is pathetic and reprehensible.

Customer service decided to ignore me when I complained about damaged and ill fitting tights. This was the 2nd time thus has happened. I'm so mad. Why do we pay so much when 20$ tights from Costco are better quality.

Lululemon Has restructured their customer service which means you can no longer reach a human if you need help. I have been waiting on a gift card from a defective return sent four months ago and no one is even answering my emails since the restructure occurred. For a company that tries to make themselves look so high above the rest their customer service is $#*! in the toilet. Once I have this issue resolved I will never buy from them again there are a lot better companies out there who value their customers.

WORSE customer service experience with lululemon. I got a pair of leggings in February for them to already have a hole in them by March. After wearing $98 leggings + tax, FOUR times, I'd expect an exchange or my situation complying to the "lifetime warranty". I am extremely unimpressed, especially since it's not the first time their in store/warranty customer service disappoint.

Not to mention their sales staff that are not only at times demeaning or barely any help. If I'm paying extreme prices, I'm expecting extreme customer service.

From now on, I will be shopping elsewhere.

Well... I WAS a hugh fan! :( Bought over $800 in product and once again was lied to by a retailer... shocking! Lol So, in regards to the exchange policy which Lululemon sales associates claim you can do if there are ever any tears or snags. THIS IS A LIE! Had my leggings for a few weeks, got a snag, contacted Lululemon & was denied. Apparently they only replace items if it was a manufacture error. Which is essentially everyone's policy. So, this great thing that sales associates are offering is no better than Walmart's policy. I will not be purchasing any more Lululemon & I'm very disappointed.

If I could give 0 stars I would. I unhappily received a gift card to shop here and found one pair of leggings that I liked, they happened to be on sale so I got 2, I even bought larger than my size and they were tight 3 inches up my calf. I'm 126 lbs and size 4-5 is what I wear normally, I got a 6 and they're far too tight. Oh and surprise, no returns allowed (which I found out AFTER placing my order) even tho the website advertised "hassle free, free returns" so basically it was entirely wasted money. The material is uncomfortable and they were passed my belly button and the crotch was hanging down 3 inches. If you are skinny and want to feel like a whale and wear super tight clothing that costs a fortune, you're shopping with the right company. For anyone else I'd recommend you steer clear. These leggings are sized very small and far too expensive even at a discounted rate, such a terrible experience.

I started purchasing yoga clothes from Lululemon, your company for 7 years when a yoga bra is almost 100.00 and the fit is an issue, I took the tags off walked around with it in my home, to make sure it would work, Well it didn't work & upon returning to the galleria store the female managers was quite rude, I understand policy but I the material was cold from the outside temps your manager accused me of the item being damp. You have lost a customer who has supported the business for over 7 years
Best of luck in training younger people to deal with your customers in a professional manner, there is quite a difference in how to handle customers.

It's been almost 3 weeks since they shipped my order and has just been circling Los Angeles.:/
Lululemon won't do anything and all I'm doing is going from rep to rep. Waste of so much time and effort. I will no longer be a customer of this brand especially when I used to spend $500+/month

I recently bought from Lululemon thinking, since I heard of them, the price must be worth it! Big mistake! Maybe this was a quality product to purchase in the past, but it's not now. Leggings were sewn together in a 'bumpy' way and the tank had a line down the middle and was made with 'crap' material. Seems like this brand doesn't care about producing a quality product any longer, but is out to profit as much as possible on there once good name.

Purchased running shorts online, they stretched out within a few weeks. Contacted Lululemon and after 3 months of stuffing me around informed me I had to go in-store,. Nearest store is 3 hours away and no online returns! Don't bother buying the overpriced poor quality running gear.

I purchase many everywhere belt bags…. But recently the white opals were thrown in mail bag…. Not the style pictured or fabric…. And mailed to us…not once but both orders…. Seems like they want to get rid of old stock…. The ones I received and daughter where the not adjustable strap…. Material had pulls and have a a grid pattern on them…. Nothing like what we ordered……now I have to drive again 40 min each way to do these returns in 2 days……get your order distribution right…. Disregard for customers orders of the right merchandise…. I wouldn't recommend buying white opal…. They seem to let the stores unload the old stock…. Shame on Lululemon!

We were leaving the country and my husband wanted another pair of ABC pants for the plane ride but didn't have to time go to Seattle. ( we live on an island) I called and they were extra nice by taking my credit card number over the phone and shipped them out immediately. Unfortunately, the pants did not fit since he gained weight since we bought the last pair. I called the store and talked to Justin who understood and immediately sent me a return label so I put them in the mail to get a refund.
It was absolutely delightful to deal with people who actually care, are professional and do what they say they are going to do. I will try again, but have my husband on hand to get the right pants! Thanks Lululemon!