We were leaving the country and my husband wanted another pair of ABC pants for the plane ride but didn't have to time go to Seattle. ( we live on an island) I called and they were extra nice by taking my credit card number over the phone and shipped them out immediately. Unfortunately, the pants did not fit since he gained weight since we bought the last pair. I called the store and talked to Justin who understood and immediately sent me a return label so I put them in the mail to get a refund.
It was absolutely delightful to deal with people who actually care, are professional and do what they say they are going to do. I will try again, but have my husband on hand to get the right pants! Thanks Lululemon!