Molly S.

I finally bought a few items at Lulu and I'm so sad they started pilling even before washing! Who knows how bad they will be after washing, ugh. I really liked the fit, it is cute but what kind of quality is this when items cost over $100? Really bad.

I can't even begin to recollect the many arduous processes and phone calls and online chats I have had to drudge through with Fabletics, and I have STILL NOT got what I needed from them. It is a nightmare and the worst company I have ever done business with-DO NOT sign up- it is a trap!

First of all, the base of this company relies on you spending money when you do not want to- once you sign up, you must remember to cancel every month if you do not want to be charged about $50 every month. Their goal is to have your credit card be continuously charged. Apparently they cannot rely on their customers choosing of their free will to buy their products, so they must have it set up to cheat you and get your money without your acknowledgement.

Then, when you forget to spend those credits, they are somehow "changed" into "gift cards" instead of "member credits" without your acknowledgment or knowledge. So, literally years ago when this happened to me, I tried to go online and use my credits that I had stocked up because of forgetting to cancel each month, but I had none to use. Where had my hard earned money gone? To some unknown "gift cards" company. I had no information, no contact, no email sent to me telling me about the change in my money or how to access my money.

I have since spent countless hours (yes, HOURS!) of my life calling Fabletics and chatting with their customer service online to try to get my money transferred back from unusable gift cards to "store credit." Time and time again I have been told that I will be emailed all my information and codes in order to use them. I have even been told I will be emailed a big discount "for my troubles," but alas, that never happened either. The way this business works is congested and complex in order to get you to give up, quit, and leave your money with them. They play a game with you, don't give you what you need, and then hope you will get tired and give in.

Any company that doesn't allow you to cancel a membership conveniently online is dangerous. Every single time I have spoken to a person and they have told me something would be done, it never has been. And that isn't even going into the amount of times I have spoken to people in customer service that haven't helped at all, haven't known how to help, or just give you the run around, handing you from person to person until you have spent an hour and gotten nowhere new at all.

So this time around (I am trying AGAIN to get my money) I spend over an hour speaking to customer service, and finally, they give me a new contact, a number to gift cards, a completely different company. Turns out, apparently, Fabletics cannot even give me the codes to my gift cards, because THIS OTHER COMPANY has them. ANOTHER COMPANY has MY MONEY. Fabletics must be getting money from them. What a scheme! So I had to spend more time calling ANOTHER company about an issue that Fabletics has given me for over a year. And never once did they give me this number or information before- I wonder why. This is terrible business. The gift card company promised me that the codes will be in my email within 24 hours. I have been told this before. We shall see. My confidence in Fabletics is non-existent.

This process and others with Fabletics are ridiculous. I will tell everyone I know how bad of a company it is- my work out classes, friends that coach and teach, all my family and friends. I will keep posting bad reviews on other websites in order to warn others from using this terrible company that is literally set up to steal our money.

When I have chosen the outfits they put together, in the end, you cannot even get them with your credits. This is a whole other issue with their site- they purposefully make these sets of clothing that are priced at different numbers, in order to make it difficult to equal out to the amount of credits you have- therefore, in the end, you use your credits but you always have to spend more money in addition to the credits you already spent, because none of the outfit sets equals out to the credit amounts. Confusing? They do it on purpose! It really takes all the fun out of shopping.

Besides that, I have tried using my credits and each time I have, their site doesn't even work! Many times, you choose the perfect outfit set to fit your credit amounts, spend hours shopping and putting them in your cart, and then, you try to check out and that outfit is unavailable, even though the site shows it is available and allows you to put it in your cart. I have called multiple times about this issue as well, and CS has said that it is a problem they see and cannot seem to fix. What? How can you not make your system show what items are available or not available? How can you not correct this? I have waited on the phone for more time than I wish to remember, and to no avail in the end. Just disappointment and an emptying of my shopping cart that apparently is "not available."

There are SO many issues with the way Fabletics is set up. I didn't even mention the issues with how their online and their stores have no connection and how people in the store cannot help you with anything from online, and how you cannot even use your credits in partial amounts, so your money is literally controlled by Fabletics in those increments and those increments only! No clothes are worth this much trouble, and I cannot see their methods working in the long run. I believe customers will realize the danger in this bad business and get out, although, as you can see from my experience, unless you want to forfeit your hard earned money, it is a hard cage to escape from- take it from me, and just don't sign up. Save yourself the grief and trouble!

I contacted Hello Fresh customer service via the online messaging feature because it was too late to call. I explained how I saw an email notifying me that a package was being delivered, but explained that I had not ordered this package and that the food was not selected by me. They told me it was too late to send it back.

I asked if they could do anything to help me because I thought I had pushed cancel for this period and I didn't choose this food and cannot eat these options. They said I had canceled the previous 12 weeks but after that it auto-renews to automatically select an order for me. I told them I didn't realize that is how it worked. I thought I was able to cancel all the future and just select when I wanted to make a shipment, but I misunderstood how the company works. When I did it before, I thought it was all in the red. I also did not get emails notifying me in advance that an order was upcoming. I only received an email the day before telling me the shipment was already on its way. I didn't feel that I had a chance to even try to cancel it.

They told me they couldn't do anything for me and I told them I don't think that is a good practice and if that is how the company works, taking money from the customer with no regard for their happiness with the product, I would like to cancel my subscription. Their response was to say goodbye and essentially "hang up" on our conversation.

Today, I called Hello Fresh customer service and spoke to a manager. They essentially did the same thing. The only difference was to cancel my subscription for me when I asked. Otherwise, they did nothing for me and gave me absolutely no incentive to stay on with their service. There is a lot of competition out there and many other services like this, and there is no way this company will last with service like this- I was shocked at the lack of care for my issue, especially because this is the first time I have had an issue. You could tell they just wanted to be off the phone and finished with the conversation, they were not worried at all that they lost a potentially long-paying customer.