Nate H.

3/10 update: To my surprise, after I had already given up on this, someone called my phone and personally resolved this problem for me. Though it ended up being more trouble than worth, I'm very thankful they made it right. Hopefully the glitch I experienced is a rare event because I'd otherwise be thrilled with my purchase.
------------
I went to "redeem" my $50 gift card that I purchased for $42.50, it gave me an error message and said to try back in 10 minutes. When I came back, it said it had already been redeemed. It wasn't, they stole my money, and their customer support is designed to bounce you around and waste your time. DO NOT trust this company.

I've spent tens of thousands at lulu with the incorrect assumption that I was buying quality that a reliable company would stand behind. I bought one of the most expensive yoga mats on the market and within a year, it had basically disintegrated into dust. Customer service calls it normal wear and tear. Clearly cheap material not designed for actual long term use.

I paid half for a better replacement. I should have researched but for years I blindly trusted lulu to sell quality or, at the very least, make things right. I was a fool.