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Lukalula has been reported to offer discounts, coupons, or other compensation in exchange for reviews. This has been shown to lead to biased or misleading reviews.
Lukalula
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lukalula.com
Oregon
1 review
1 helpful vote
Follow Amy S.
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Website states refunds are easy however, I confirmed my dress was returned at the end of October 2022. November 11,2022. I was told a refund of almost $64 would be processed between 7 to 10 business days. Now at the 90 day marker, and still no refund. Very dissatisfied. With customer service and their falsely advertised refund process. Would state unless you have the money to just throw away, don't buy from them!

Date of experience: February 9, 2023
Mississippi
2 reviews
0 helpful votes
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Don't buy at this site!
December 26, 2023

Do not buy at this site! It's a scam! They canceled my order and never refunded my back despite of multiple emails saying they were going to. Don't waste your time, money and patience with this website! Just don't!

Date of experience: December 26, 2023
California
1 review
0 helpful votes
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Unfortunately I made the mistake of not reading reviews first! I received my order and it looks like I could have gone to spotlight and sewed some curtains together and being a maternity dress. Horrible quality and spend weeks to send the merchandise.

Don't buy there

Date of experience: November 17, 2022
Canada
1 review
0 helpful votes
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Fraud
December 23, 2022

Do NOT waste your time and money on these ppl. It's sad they're scamming pregnant women. The product is nothing like the picture and there is no return/refund even tho it clearly says you can. Pls be careful

Date of experience: December 23, 2022
Massachusetts
1 review
0 helpful votes
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I should have looked at the reviews here before buying from this company. The dresses came in and they're very low quality and not what's pictured on their site. Hopefully I can get a refund but the wording on their policy is sketchy. Don't buy from here!

Date of experience: February 25, 2023
Washington
1 review
0 helpful votes
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SCAM from China!
May 11, 2023

I ordered 3 dresses and only got 2. The 2 that I got were very poor quality and not worth their prices at all. There's no one to contact about returns or refunds either. They don't have a phone number and the emails come back as "non deliverable."

I made a PayPal and credit card dispute bc I got ripped off!

DO NOT BUY from this company! Its a Chinese scamming company!

Date of experience: May 11, 2023
Ohio
1 review
0 helpful votes
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Returns are a nightmare
September 15, 2022

I ordered 3 dresses, and only kept 1. I returned the two and did as they asked and still have not receive the refund! Do not order from this site! Return process was also a nightmare, had to pay shipping, email them tracking and also email them a copy of my receipt for buying the shipping label!

Date of experience: September 15, 2022
Texas
1 review
0 helpful votes
Follow D K.
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Worst clothes and customer service
October 5, 2022

I don't even wanna give 1 star, I wanna give them minus. I ordered dress for my baby shower and the dress was like cheap material and looked like it was not even $5 dress, less than that I can tell. That dress was not even maternity dress, it was simple $2 dress. Their return policy is so bogus that they don't give you their number or return address and forced you to not return it and continuously giving you options for credit and other options. Like after 20 or so emails, I got return address and that's not the end of the story. I had to pay for shipping for return plus they didn't even refund me full amount. How pathetic this store is. Customer service don't look like they care about anything or they wanna help you, they just try to trick you. I will never ever buy from this store and suggest everyone to not buy from this store ever.

Date of experience: October 5, 2022
Florida
1 review
0 helpful votes
Follow Shells A.
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Do not buy from this website. What I received is not what I saw online. I tried to contact the company to return the dress but received no reply. It's been over 14 days. The front of the dress looks NOTHING like the online picture. The back of the dress on the website has a train and buttons down the back. This dress you sent me, has a zipper, no train and the zipper is broken. ORD-*******

Date of experience: August 20, 2023
Washington
1 review
0 helpful votes
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This may be the first time I post a review about clothing and I'm doing so because of how disappointing my purchase was. The dress I got fit HORRIBLY. I ordered the size I normally wear and the dress was suppose to be a body hugger and compliment the baby bump… and let me tell you, ain't NOTHING complimenting about this dress! I actually laughed as I put it on. I'm not sure who these nursing bras were made for, but it definitely isn't a medium sized person. Do not waste your money on this site.

Date of experience: July 29, 2022
Australia
1 review
0 helpful votes
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SCAM
October 24, 2022

I tried to look for maternity dresses in the internet and the items on this website occupies almost everything when you search. I have ordered even with large amount of shipping just so i can receive the item but the item was not sent because it is out of stock and only sent a headband which is not even close as advertised that cost me $90. A TOTAL SCAM. DONT BIY

Date of experience: October 24, 2022
Tennessee
2 reviews
0 helpful votes
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The email they sent me had my address on it. Saying they sent it to that address. But when I tracked the item, it was only sent to a city. Not a street address, and it wasn't even my city. So it was sent back to the post office! They told me to contact the Post Office gave me a phone number. Which I then called. What's having too many issues with the phone service? Saw I used the link they offered to do it online instead. It asked me for my tracking number. Told me I can't do anything without the tracking number. I found the tracking number on my receipt. Invalid tracking number! Now I want to cancel my order. But I can't because it's being shipped to me already.! Lol Too much of a hassle! Honestly, I feel like I'm getting scammed right now. And i'm never gonna get the dress, especially before my wedding. Guess I'll wait the 72 hours to see if I get a response That's not a generic response That doesn't help me like the last one. Telling me something I already know.

Date of experience: April 9, 2024
Texas
1 review
7 helpful votes
Follow Lorely H.
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This website is a major scam! TI ordered two dresses only received one which is made of the cheapest fabric and looks nothing like the picture. I havent receive an answer from them at all as to when my second dress will ship. It has been over a month and nothing. Their customer service sucks. If you ordered through paypal the best thing to do is place a complain thru there.

Date of experience: September 18, 2020
Michigan
1 review
3 helpful votes
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A big headache
August 6, 2020

I placed an order on July 5th. Today is August 6th and still have not received my package. It is very difficult to get a response from customer care. Definitely a language barrier. I've wrote them a few times and they don't address the issue.

Date of experience: August 6, 2020
California
1 review
15 helpful votes
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Ordered two dresses. They did not ship within the stated time. When I contacted them to cancel my order (they're overseas btw) they stalled offering a bogus $7 credit. Then they sent me a shipping number and claimed they could not refund because it had suddenly shipped. When dresses finally arrived 8 days late, the quality is so bad it looks like something I made in my garage. Not worth $2 much less $40

Date of experience: July 30, 2020
Alabama
1 review
1 helpful vote
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Terrible! I wish I had searched for reviews before spending my money on their CRAPPY clothes! This is the cheapest material (so scratchy -- makes me think of burlap when I touch it!) and the worst company ever! Don't spend your money there!

Date of experience: April 26, 2021
Washington
1 review
0 helpful votes
Follow Amy I.
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Please do not order anything off of their website. It's a scam! Shipping takes months, by the time you receive your order it would be too late to even wear it and the dress I received did not look the same in pictures. I tried to make a return but they told me it was too late since one of my order had been shipped and that they would give me a coupon for my next purchase which I will not be using... I wish I looked into reviews before ordering. What a waste of money. Now I'm stuck with this flimsy material dress and $100 something I will not be getting back. I am also still waiting for my other dress to ship...

Date of experience: May 21, 2021
Florida
1 review
0 helpful votes
Follow Marina A.
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I ordered two dresses for baby shower and after more than a months of waiting they arrived after baby shower date mentioned to them ahead of the time. The shipping times came out to be more than double than listed on their website. Further, the size of one dress came in XL instead of M and I asked for return label. The customer service requested to ship it back at my cost. Overall, quality of the dresses is very bad, cheap synthetic and does not look like on the picture. Trying to dispute it with my cc company as i do not want to pay any more money for something that is total scam.

Date of experience: June 9, 2021
New York
1 review
2 helpful votes
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Horrific
September 2, 2021

I wish I could give this company zero stars. Absolutely garbage clothing, horrible quality and takes an extremely long time to arrive. Returns are beyond painful, they do not answer emails for two or more days and delay in providing their return shipping address (I am still waiting on "customer service" to give me an address to send back the package. They delay and delay, most likely to claim that you did not return the clothes within the allotted time frame. What a joke.

Date of experience: September 2, 2021
Canada
1 review
0 helpful votes
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Complete scam
March 28, 2022

I wish I would have seen these reviews before ordering from them! If I could give any advice it would be to stay far away from this site. The dress I received was terrible and not at all what was pictured on the site. When I asked for a refund, they basically offered me everything BUT a full refund. $20 voucher and I keep the dress, then $17 refund and again I keep the dress. I paid over $70 including shipping for something that looks like a flat sheet with some lace on it. Why the heck would I want to keep it?! Terrible product and even worse customer service. Do not waste your time! I've added pictures of the dress I ordered and what I received as reference.

Date of experience: March 28, 2022

Overview

Lukalula has a rating of 1.1 stars from 198 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Lukalula most frequently mention customer service, baby shower and tracking number. Lukalula ranks 27th among Maternity Clothes sites.

service
74
value
74
shipping
74
returns
70
quality
71