Lukalula

Are you serious?! I have less than a month before my shoot and this is what finally arrives? YOU ARE SCAMMING. This is CLEARLY not the same dress. Who do you think you were going to fool and how much did you pay for these fake reviews! I'll be sure to leave honest reviews exposing you all everywhere I can because surely you cant delete them all. HOW DARE YOU. SUCH BS. Where did you steal the image of the actual dress from because I need to order from them. Oh wait, I can't, because I live international and parcels take more than a month to arrive. You've ruined my big day. Sites like this must be run by scrums of the Earth. You sent me a dress that cost 30 cents to make, you dishonest leeches. I hope your site crashes and your business fails faster than the bolt of lightening that should strike everyone of you through your greasy, putrid hearts. MFS.

Be careful they now have a sister company website called yammp. Shop the send you the completely different order than you ordered. Then ask you to mail it to China if you want a refund. Look at the pictures of what I ordered from their website versus what actually arrived.

I ordered a dress from them, and it arrived nothing like the pictures on the website. When I inquired about the quality and wishing to initiate a return, I was not offered return instructions but rather a partial credit to keep it. I don't want it - I couldn't wear it if I wanted to, it is completely see through, such poor construction and cheap quality. Pictured is the bottom hem that hits me mid-ankle - uneven and strings everywhere.

I purchased a dress and payed for express shipping. It came later than advertised for regular shipping, I had to contact Lukalula twice during this time to ensure they had the correct shipping address and both times got two replies which were not relevant at all to what I was asking. When I finally did receive my dress I realised what shocking quality it was, nothing like the pictured dress. I have emailed Lukalula twice asking for a refund and have gotten no replied to either of them.

I made a purchase on 13/02 and I received an email saying the order wasn't placed.
So, I checked my credit card and the transaction wasn't there at that moment. So on 17/02, I placed a second order with the same items.
I've just checked my credit card again and there are actually 2x transactions (the first one wasn't there in the first place, and after receiving emails saying my order wasn't complete, I did make a second order).
Now I have 2x the same dresses and double payments for the same items.

They "don't find" my order numbers, even though I provided print screens of emails, proof of purchase, and photos of the same dresses delivered twice, etc, etc.

All I wanted was to return 2x dresses, as I don't need 2x of the same and receive my refund for those items. They did not try to help me at all. It was the second purchase I did with them, and I was willing to keep buying, but after all this mess and no resolution from their side,
I DO NOT RECOMMEND THIS WEBSITE

This website lies, the customer service is horrible, the dress material is cheap and the sizing is so far off. When you contact customer service, you only get the same automated responses. Do not recommend buying anything from this website. It is more of a scam than an actual clothing line.

This website sure looks legit BUT ITS NOT! I bought 4 dresses for summer being in my third trimester during the hottest months and I have not gotten 1 dress or response about where my dresses are! When I track my order all it says is order 1 no other info. I ordered my dresses in March and now it's almost June and paid for shipping that states 7-15 days to arrive. For women like me that love style even when they are prego this looks like the site to buy from but it's not LEGIT so stay away! I called my bank and they are investigating the website so I can get my money back. What a hassle and so sad people target pregnant women who need clothes that fit during such a special time in their life's! Please save yourself the trouble and stay away!

I ordered a dress from these people in November 2019, by January I still hadn't received my dress. I emailed them and it took them weeks to even answer back saying the dress was out of stock and offering to send me another dress. They think that maternity lasts for how long? I guess they expected me to wait another 3 months for them to tell me it was out of stock again. The experience with them has been horrible. Im still, Feb 2020, waiting for them to give me a refund back after never receiving the dress. Do not purchase anything from these people

This has been an AWFUL experience. The items came extremely late in the mail, and were of poor quality - I don't even know where the photos on their site come from, there is no possible real life comparison to the actual items that come in the mail. Their customer service is responsive but absolutely impossible to make returns to. Their site says you wont be charged twice for shipping if you have returns - that's a complete lie. On top of the hefty return fees back to China, their email instructions have several disclaimers on excuses for why your refund may not be eligible once it (finally) arrives back to them. Total waste and rip off. Do not count on them - they are a scam company with awful service and products. I wont waste my time or money on returns and I honestly wouldn't even donate the useless "clothes" that came in - they're garbage. I hope this helps someone else from getting scammed the way I was. Such a disappointment.

I ordered a dress and I waited almost a month for it to be delivered. When I received the package the dress didn't look anything like the picture provided. Fabric was super cheap and the length was short. I contacted customer service and they denied refund they said they can only give back $13, when I paid $50+. After I accepted the $13 refund the customer service stopped responding to my email. This website is a catfish! What you see is NOT WHAT YOU WILL GET. This is why amazon is better. You get what you see and returning is not difficult at all.

I should check the reviews before place the order. Very bad site can not cancel or track the order. Then their customer service is also really bad. Right now I want to cancel my order but site is not going after the link cancel the order. I had my maternity shoot scheduled and they didn't even shipped the item in the whole given period of delivery.

I ordered a few dresses and after reading reviews tried to cancel and they gave me the run around. Once I received the dresses over a month later, the quality was not great and extremely overpriced for what they sell. The pictures are not the real reflection of what the dresses actually look like!

I have purchased this dress from the lukalula website where the dress did not fit me properly and wanted to return. They only have point of contact via email and the customer support is so disappointing and unsatisfactory. They are asking me if I could keep the dress and they would give me $20 for the dress that I purchased for $75. And each day they send one email with bargaining the refund amount and not taking back the dress.