• Lucy in the Sky

Lucy in the Sky

Overview

Lucy in the Sky has a rating of 2.5 stars from 620 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Lucy in the Sky most frequently mention customer service, store credit, and phone number problems. Lucy in the Sky ranks 102nd among Women's Clothing sites.

  • Service
    346
  • Value
    307
  • Shipping
    342
  • Returns
    288
  • Quality
    282

This company responds to reviews on average within 12 days

Positive reviews (last 12 months): 60.1%
Positive
92
Neutral
5
Negative
56
103
See all photos

What reviewers want you to know

Positive highlights

  • Although I dislike the store credit for returns, they are easy and customer service is always great.
  • After showing some proof I did return both dresses, 10 minutes later I had my store credit.

Critical highlights

  • Due to the fact they gave a dishonest delivery date before I purchased it, I ended up getting screwed over.
How would you rate Lucy in the Sky?
Top Positive Review

“Great customer service and dresses!”

Megan V.
10/7/23

The dresses are absolutely beautiful a hundred percent true to the pictures! I will say I ordered my daughter an extra small, (as other companies a small was to big), which couldn't even go over our bulldogs head. They refunded me via store credit hours within sending them proof of return! I then, (which I should have done in the first place), measured my daughter, and purchased the size according to their measurements. Absolutely gorgeous and perfect fit! I have 3 daughters, so know I will be a returning customer, as they are great!

Top Critical Review

“3 months and waiting”

Ferris N.
1/9/24

My daughter had her years 6 graduation and ordered two dresses in November 2023, the graduation was in December so there was time to receive the dresses, after several back and forth emails we are still waiting and it's January 10th 2024 no dresses, no refund and no store credit,not that I would use the store credit as we don't receive the items so it's pointless. Please do yourself a favour and don't order from this site….

Reviews (620)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (238) store credit (152) delivery date (20)
Thumbnail of user serenitynaim
1 review
2 helpful votes
January 9th, 2024

My daughter had her years 6 graduation and ordered two dresses in November 2023, the graduation was in December so there was time to receive the dresses, after several back and forth emails we are still waiting and it's January 10th 2024 no dresses, no refund and no store credit,not that I would use the store credit as we don't receive the items so it's pointless. Please do yourself a favour and don't order from this site….

Tip for consumers:
Please don’t order from this place

Products used:
Didn’t receive items

Service
Value
Shipping
Returns
Quality
Thumbnail of user lexi.lincoln2
1 review
0 helpful votes
October 7th, 2023

The Peony sequin two piece set in purple iridescent is a festival fairy's dream! The sparkles, the flare, it's all just amazing! This set fits perfect and is so comfortable despite having sequins! I can not wait to wear this for my festivals this year!

Products used:
Peony sequin two piece set in purple iridescent

Service
Value
Shipping
Returns
Quality
Thumbnail of user natalieg818
1 review
3 helpful votes
February 27th, 2023
Verified purchase

Do not purchase from Lucy in the Sky. They have such cute styles, but the clothing quality is so bad. I ordered 4 items and once I received 2 of them and saw how bad the quality was. I was horrified. The dresses were way too short - they barely covered my butt. I ordered a size larger and they still didn't fit.

Service
Value
Shipping
Returns
Quality
Thumbnail of user nikitay3
Kate L. – Lucy in the Sky Rep

Hi Natalie,

Thanks for your feedback. We're sorry to hear about the sizing issue. We'd love to assist you further if you need help with returns. Please email us at resolution@lucyinthesky.email.

-Kate

Thumbnail of user michellec3701
1 review
1 helpful vote
January 22nd, 2024

I ordered a dress on January 17 for my daughter's upcoming event on February 10. Before I even placed the order, I was sure to check delivery dates. The delivery option said shipped within 5-6 business days. Only AFTER I got the order confirmation was I notified that the dress wouldn't even SHIP until the 14th of February! I have emailed them 3 separate times, including one immediately after ordering. I have not gotten a single acknowledgement. Horrible customer service!

Tip for consumers:
Any refunds are STORE CREDIT ONLY!!!
This is unacceptable for this situation!!!

Products used:
Dress

Service
Shipping
Returns
Thumbnail of user brianc3993
1 review
1 helpful vote
February 14th, 2024

You risk throwing money away ordering from here. My daughter's dress fit poorly, wasn't adjustable, and we could only receive store credit instead of a refund. Other sites have more understanding return policies so I suggest visiting them first. Do not order anything from here if you don't see how you'll be able to adjust it or you have a LOT of time before you need it so you can return the item that doesn't fit, wait for them to credit you, then order a replacement using the store credit.

Tip for consumers:
They are going to hold firm on their return policy which I think is intentionally misleading and abusive

Products used:
Returned all for store credit, which I am not likely to be able to use due to sizing issues

Service
Value
Shipping
Returns
Quality
Thumbnail of user desireep63
1 review
30 helpful votes
August 13th, 2021

I wear a size 12, and the size 12 they shipped me barely fit over one leg. After I explained the situation, they repeatedly insisted they would only offer me a store credit despite not carrying my actual size. They weren't rude per se, but they were deeply unhelpful. If they don't offer refunds, they should have made this much more clear during purchase. I feel tricked and pissed off. Guess I'll be donating clothes to charity.

Tip for consumers:
Absolutely no refunds unless it arrived damaged.

Products used:
None, sizing too inaccurate

Service
Value
Shipping
Returns
Quality
Thumbnail of user heatherj824
1 review
0 helpful votes
November 21st, 2023

Ordered dress 8/25. It is now 11/21 and still no dress and needless to say, way past the date and occasion I needed it for. They will not refund you. Only give store credit. At this rate I really don't want to use my store credit to shop at this store along with everyone else! Although I may just purchase something-anything and then donate to Goodwill….that way they are not sitting on my money collecting interest. Greedy $#*!s. Included is a picture of the dress I never received.

Thumbnail of user nikitay3
Kate L. – Lucy in the Sky Rep

Hi Heather,

Thanks for your feedback. We're so sorry to hear about the issues you experienced. We want to look further into this issue. Please email us at resolution@lucyinthesky.email so we can find a resolution.

-Kate

Thumbnail of user jackl761
1 review
21 helpful votes
December 15th, 2021
Verified purchase

Incredibly scammy and misleading. Purchased a dress that ended up not fitting well, went to return only to learn that they only offer store credit refunds. I am now out $50 with my only option being to choose another ill-fitting, cheap piece of garbage. These companies are a dime a dozen, you can 100% find another that actually values customer service.

Tip for consumers:
Cannot get a refund, only store credit

Service
Value
Shipping
Returns
Quality
Thumbnail of user ambers928
1 review
0 helpful votes
October 19th, 2022

Their clothes are hit or miss. Customer service is fine after they finally get back to you. I'm just so sick of ordering things and having the shipping estimate be wildly inaccurate. They give me an estimated delivery date and the item will still have not shipped a month after that. I've cancelled 3 orders already because of this.

Thumbnail of user nikitay3
Kate L. – Lucy in the Sky Rep

Hi Amber,

Thanks for your feedback. We're so sorry to hear about the order. Please email us at resolution@lucyinthesky.email so we can assist you sooner.

-Kate

Thumbnail of user mrvillemont
1 review
0 helpful votes
October 7th, 2023

The dresses are absolutely beautiful a hundred percent true to the pictures! I will say I ordered my daughter an extra small, (as other companies a small was to big), which couldn't even go over our bulldogs head. They refunded me via store credit hours within sending them proof of return!
I then, (which I should have done in the first place), measured my daughter, and purchased the size according to their measurements. Absolutely gorgeous and perfect fit! I have 3 daughters, so know I will be a returning customer, as they are great!

Products used:
Dress

Thumbnail of user jessicas2929
1 review
2 helpful votes
June 6th, 2022

Their return policy is truly awful, as well as their shipping. They tell you it will deliver on a specific date but that is never accurate, and generally it takes over a month for items to arrive. They don't do refunds and will give partial credit back, so if you need to try something on it's basically useless unless you want to wait months to get the size you need. Quality isn't even amazing especially for the price. Avoid buying here there are so many places that have better and cheaper dresses with a legit return policy.

Tip for consumers:
Shipping is awful as well as returns and customer service

Products used:
Dresses, 2 piece set

Service
Value
Shipping
Returns
Quality
Thumbnail of user nikitay3
Kate L. – Lucy in the Sky Rep

Hi Jessica,

Thanks for your feedback. We apologize for your disappointment. If you need help with a return please reach out to us at resolution@lucyinthesky.email so that we can help you out with this issue.

- Kate

Thumbnail of user jadec85
1 review
25 helpful votes
July 23rd, 2021
Verified purchase

I placed an order and was waiting for more than a month. I emailed them to check if my order still hasn't shipped, please cancel and give me a refund. They said they will refund me within 10 days without any explainations for their lateness. I have been waiting for almost three weeks and still haven't got my money back.
I don't care how good are their dresses and I don't even want to know. There are thousands other options. Don't waste your time here!

Tip for consumers:
Don't waste your time!

Products used:
Dresses

Service
Value
Shipping
Returns
Thumbnail of user amandat1268
1 review
1 helpful vote
November 25th, 2022
Verified purchase

This morning Nov 25th I called to get a tracking number for a dress expected to be delivered today. I sent emails and chatted with customer service several times to ensure my order would be here on time. I chatted with customer service who spent 45 minutes assuring it would be here by Dec 2 at the latest. When I asked several more questions about their shipping policy she finally said The dress isn't made and won't be shipped until Dec. 16th.

Service
Value
Shipping
Returns
Quality
Thumbnail of user nikitay3
Kate L. – Lucy in the Sky Rep

Hi Amanda,

Thanks for your feedback. We're so sorry to hear about the order. Please email us at resolution@lucyinthesky.email so we can assist you sooner.

-Kate

Thumbnail of user Liudmylagutsal
1 review
0 helpful votes
November 7th, 2023

I was order dress for my daughter. They say that will send me tracking number when they ship the order. Which is never happened. After 3 emails to them finally respond with apology and say that they give me my money back in 10 day. After 12 business days never received the money. Then I emailed again same store apologized and say that will do refund in 5 days. Never happened, this is scam! Don't order from them!

Value
Shipping
Returns
Quality
Thumbnail of user mayakelly2006
1 review
0 helpful votes
October 7th, 2023

Great color red will look perfect for HOCO. Size medium was as expected. Dress was in stock so I didn't get the better price and didn't need it right away.

Thumbnail of user rosaliep36
1 review
5 helpful votes
September 23rd, 2021

We ordered a dress on 9/6. It is 9/23... no dress. I reached out to customer service numerous times and have not had a response. They do not have number to call. You either have to be put in a que in live chat with at least 100 people ahead of you or wait 48 hours for someone to respond to your email. I emailed on 9/16... noone has contacted me.

Service
Shipping
Thumbnail of user hillaryl31
1 review
22 helpful votes
July 1st, 2021

This is the only time I ever have ordered something online when the seller would only give store credit. BEWARE. Caveat emptor. Yes, it says so on the website -- READ THE FINE PRINT. However, our order arrived two days late and was not usable, therefore, for my daughter's graduation. The package was never opened -- and sent back immediately. Yet Lucy in the Sky refuses to give a refund. Don't take the risk and give them your money. Every other online retailer gives you 21 - 30 days minimum to get a full refund for unworn clothing.

Tip for consumers:
NO REFUNDS! Store credit only. I've never encountered an online retailer like this. How would you even know if something would fit or if you'd like the quality? Why just give your money to a site without the opportunity to try and return an item?

Products used:
None... package arrived too late

Service
Value
Shipping
Returns
Thumbnail of user samanthal373
1 review
16 helpful votes
May 27th, 2021
Verified purchase

Absolutely terrible customer service. DO NOT BUY FROM THEM. The reps copy and paste generic statements to your emails and don't actually solve any issues. They don't offer refunds, only store credits and when you use the store credit to buy something you have to pay for shipping and the item never arrives. I had to do a charge back from my credit card company to get my refund back.

Service
Value
Shipping
Returns
Quality
Thumbnail of user lucys341
1 review
2 helpful votes
November 30th, 2022
Verified purchase

I purchased a dress in 9/1/22 with a delivery date of 9/16-9/24. Dress arrived 10/4. After the event I was planning on wearing it. I return the dress on 10/18, Lucy in the Sky confirmed receipt of dress and said I would receive a refund in 10 days. No refund was received. I emailed again on 11/7. They promised I would receive a refund in 5 days. No refund received. I emailed again on 11/25. No response.
At this point, 3 months after purchasing a dress, I have no dress and I'm out $64. How is this legal?

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user nikitay3
Kate L. – Lucy in the Sky Rep

Hi Lucy,

Thanks for your feedback. We're so sorry to hear about the order. Please email us at resolution@lucyinthesky.email so we can look into your refund.

-Kate

Thumbnail of user ashleym1677
1 review
2 helpful votes
October 14th, 2022

I would not recommend this place at all! I ordered a dress of my daughter a month ago come to find out the company put them put the wrong address, so FedEx shipped it back and then never contacted me. My daughters dance is next week, and now I have no dress. I tried contacting the company, and all you get is a business Signal. I tried emailing no response, so not only do I not have a dress I am out $100.

Products used:
I would not recommend this place at all! I ordered a dress of my daughter a month ago come to find out the company put them put the wrong address, so FedEx shipped it back and then never contacted me. My daughters dance is next week, and now I have no dress. I tried contacting the company, and all you get is a business Signal. I tried emailing no response, so not only do I not have a dress I am out $100.

Thumbnail of user nikitay3
Kate L. – Lucy in the Sky Rep

Hi Ashley,

Thanks for your feedback. We're so sorry to hear about the order. We're having delays in our customer service trying to get to each email, we would love to assist you with your order. Please email us at resolution@lucyinthesky.email so we can assist you sooner.

-Kate

Thumbnail of user jenniferf1558
1 review
15 helpful votes
October 7th, 2021

I ordered my daughter's homecoming dress on 9/20. They wasted no time taking my money but today is 10/7 and I have not received a tracking number and they have not replied to my last email I sent them yesterday. Were almost out of time and do not have a back up plan. We have no idea when the dress will arrive or if it will arrive on time. I DO NOT RECOMMEND THIS COMPANY!

Tip for consumers:
Dont do it

Products used:
We havent received the products

Service
Shipping
Thumbnail of user jasminec291
1 review
7 helpful votes
May 5th, 2021
Verified purchase

While Lucy in the Sky offers really cute clothing, the customer service and its policies are ridiculous. I placed an order of five dresses, and it's taken well over a month for all of them to arrive, even when the shipping date was said to be much earlier. Also, the sizing is so inconsistent and doesn't really seem to follow the size chart they have on their site. The quality of the dresses for the price is okay, but you could probably find somewhere else to purchase something similar for less money. Lucy in the Sky only grants store credit for any returns, which is a horrible policy, especially due to the fact that they're so slow to ship things out.

Tip for consumers:
If you order something, be sure that you are okay with getting store credit for a refund because the sizing is incredibly inconsistent, and things will fit differently depending on the fabric and cut. Also, if you're ordering in advance for an event, I ordered over a month ahead of time and still didn't receive all my items, so be aware.

Service
Value
Shipping
Returns
Quality
Thumbnail of user karag108
1 review
5 helpful votes
May 14th, 2022
Verified purchase

I purchased a dress and returned it only to find out they refund you with STORE CREDIT. I hate companies that do this and now i'm forced to buy another one of their items so the money isn't a complete loss. AND it expires in one year! I am absolutely livid. I was going to make this one of my new go to stores but not anymore! I will no longer be recommending this store.

Service
Value
Shipping
Returns
Thumbnail of user nikitay3
Kate L. – Lucy in the Sky Rep

Hi Kara,

Thanks for your feedback. We apologize for the disappointment. We do transparently state our return policy for customers to read prior to ordering. If you do not use your store credit within a year- we can always reissue. Not a problem. Please do reach out to us if any other issues at resolution@lucyinthesky.email if anything.

- Kate

Thumbnail of user paris.werly
1 review
0 helpful votes
October 7th, 2023

I ordered my very first triangular bikini through Lucy in the Sky! Shipping was speedy, and the fabric is comfortable, flexible, and durable. I highly recommend purchasing from here!
5'8" 150lb medium

Shipping
Returns
Thumbnail of user haileya30
1 review
0 helpful votes
July 18th, 2022

Absolutely terrible, ordered a dress for a wedding event 3 months before & the dress still hadn't shown. I contacted them they gave me a $25 credit for the store while I wait which was promised to come weeks ago still never arrived! Honestly super upsetting I really was excited at first just to be let down twice. Definitely do not recommend buying from Lucy in the sky I never typically wrote reviews but this situation was just emails saying " sorry we have a delay" then don't put a guaranteed date if it's not true! Also a entire month past that date. They said they would give a refund should process so we will see! At least they did that don't promote your site everywhere for months and delivered deal messages if you can't even get your products out at a decent time!

Products used:
Dress

Thumbnail of user nikitay3
Kate L. – Lucy in the Sky Rep

Hi Hailey,

Thanks for your feedback. Sorry to hear that your order. I want to make sure your refund went through. Please email us at resolution@lucyinthesky.email so we can better assist you.

-Kate

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From the business

Made and Designed in Los Angeles - New Arrivals Weekly. Free FedEx Shipping, over US$75. Shop now at www.lucyinthesky.com

Company Representative

Thumbnail of user nikitay3
Kate L.
Customer Service Representative
Typically responds within 12 days

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