francesca's

Cheap quality clothing and return policy sucks. I had a sweater that I washed based off the instructions and after 1 wash and 1 wear it was pilling all over and not wearable. I also went to return something but lost the tag, but had the receipt and they wouldn't take it back. I wanted to take it back because it was the same material as the other cheap sweater. Just save your money and buy clothes elsewhere where it will hold up after 1 wear and 1 wash

I like to follow a fashion trend, but at the same time I like to make it my own, and the beauty about fashion is that there are many different styles for different types of bodies, and personalities. And that is why I love Francesca's. Every single item I have is unique. I make it my own style. Francesca's 99@ Cameron Village is my store :) the customer service is amazing, they make you feel so comfortable, and you can always take your time to choose the right item that fits. You. Lori Johnston and Kelly are simply amazing. They dedicate their time to every single customer. Simply amazing. Thank you ladies.

So I received an email that I had a $10 reward that was expiring on 10/26/23. I didn't sign up for their reward program. So went to their website to login and do password reset. I never received any email to reset my password. So I went in and signed up as a new customer. It didn't come up and say that email already had an account. Instead it enrolled me in the rewards program. Note I was using my email address that was associated to the email they sent me. Then I looked into my rewards and I had none. It said if you don't see your rewards here email us. So I went to their contact page and filled out the form to email them. I did this 3 times and nobody ever got back to me. Now it is 11/1 and my reward expired. What a shame. I can't believe that they would just ignore me like that. This is poor customer service on their part. I work in retail too and always answer my customers email.

I placed my order almost a month ago at this point. No updated status, still has not shipped. Have not responded to any of my emails and just put on hold forever when I call. So I have no idea if my order will ever ship. They have not responded to any of my emails but the promo emails are sure going through. Don't order from this website! Not worth it if you have any issues/questions about your order. And if you ever get it.

Every time I order from this site I'm disappointed with the product. I've tried at least three times, each order having a few items and I always end up returning them. I did keep one shirt, and it started to unravel after two washes. Ever notice how nothing on their site is reviewable? Yeah I've realized there is a reason why. Don't waste your money or time.

Normally I don't bother to leave reviews like this but I'm kinda disappointed. I ordered 10 items from Francesca's website during their semi annual sale and paid for all 10 but only received 9/10 items. My order delivered on a Friday and they don't open again until Monday and customer service is only available during business hours as well of course. I sent an email so hopefully I'll have someone get back to me soon and make sure this issue is resolved.

I ordered few clothes online and it took 25 days for francesca to ship them to me (when the delivery time was mentioned to be 5-7 business days). After all umpteen number of times on the customer care n specifically asking them to cancel my order- then still end up sending it on my doorstep.
After I returned the order it's been now 15 days that I haven't received my refund. The customer service takes ages to connect n when it finally gets connected the representatives act rude n are completely unhelpful.
Too $#*!ing disappointed with the brand.

I returned some items a couple of weeks ago and I have yet to hear from them. I went ahead and emailed, which it's so hard to even find any customer service information for them. Decided to call and here I am on hold for 30mins. It is IMPOSSIBLE to get through to someone to even try and help you. Even if I do, I'm afraid they may not be of much help. As I continue to be on hold I tell you don't buy clothes online at francesca's, please just go to the store, you'll have a much better experience.

Shipping to a boutique is supposed to be free, but I was charged by mistake. Tried to call, no answer. Sent several emails over the months and no response or refund. I'm still waiting on a different order from over a month ago to even ship. It's still "processing?" Also, there was an awesome sale but the site was broken so the advertised discount would show in the cart but wouldn't work at checkout. I tired for days and it never worked, even after I contacted the company and they said they were fixing it. Everything I wanted sold out and then they ended the sale. Absolute worst service I've ever encountered. The stuff is cute but not usually great quality. I am done with this company.

I wish I could give this place 0 stars. They received my return on June 16 and said they will try to give me a refund as soon as possible and today is July 10 (literally almost a month) and I still didn't get my refund. They never responded to my email and they put you on hold forever if you attempt to call customer service, you're not gonna speak to anyone and you're not get your refund so don't ever buy online from this place, it's guaranteed you will get a refund if you buy from them in person instead.

I received an email saying I had $20 in rewards, however it would not let me add my rewards for my online order. I emailed customer service and it took them days to respond letting me know it was added to a different account number since they redid their rewards program. I sent them back an email the same day and they still have not responded. Now the rewards is expired and I was unable to use my $20.

First let me say the store has amazing products that are at a reasonable price, but when it comes to the associates there i'm at a loss of words with the way me and my friend were treated. It was 6pm and she was rushing us out saying non stop they close in a hour. Another person walked in she didn't say anything to them. While we were looking around she watched our every move. We were in there for maybe 20 minutes or less and both of us bought two products. We never felt more unwelcome before. So sorry to say, but we wont be coming back. Would like to speak to management right away *******@icloud.com that is my contact information. Thank you!

I placed an order for a dress, a romper, some shorts, and jewelry in June 2023. The dress was cute and fit ok, so I kept it. The shorts and the romper were too large (and the romper had what looked like a wine stain on it) so I opted to return these items along with a pair of earrings. The process to ship a return is straightforward but is not free (return shipping was ~$8 for me). My return was received on 6/23/23, and today (7/20/23) I am still waiting to be refunded for these items. I have tried contacting Francesca's three different times via their website and email and have not received a single response. Customer service wait times are absurd (I waited 30 min on the phone for a representative to tell me that a refund was issued 7/11/23, but I still have not received it). At this point I am just choosing to cut my losses and never order from Francesca's again. If you have ordered from them I hope your experience was better.

This resale is a scam. I asked for the shipping to be sent to a certain address and the company sent it to the wrong address and then refused to give me a full refund included the shipping. DONT waste your time or money on these products! They should be ashamed for their actions.

I've spent over 1000$ at Francesca's and I still haven't received any of my rewards points from
When the system was down between February and April of 2023. I sent all my receipts in and 2 weeks later still nothing. When it initially said in the email that it would only take 1-3 business days to get your rewards... then I've made several in store purchases as well since the system went backup in April and they started taking phone numbers again and I never received my points for any of those purchases? Strange? So I sent more receipts in still
Haven't gotten my points for those weeks later... then on my first online purchase I was missing an item, they gave me something else in replace of it that I did not order. I brought it to the store and got my money back. Then I made another online purchase on April 11th it took money off my card but the status says "errored" now I'm just getting very frustrated... good luck calling customer service unless you have hours in a day to wait on hold. I have a life and work nobody has all that time in the world to sit on a phone and wait to get help that you've been dealing with for weeks. It should not be this hard to get ahold of someone? I'm on
Hold right now for 2 hours now while at my job and I shouldn't be on the phone at work but I'm just getting so tired of this. I will not be ordering online anymore it's just too much to deal with. I want my points that I spent tons of money on and I want my order I placed on April 11th to be fixed! ( I have WAy too many receipts ( that have already been sent in through the my rewards on the website) so I won't be posting pictures, I just want customer service to reply so I can stop dealing with this head ache...

Edit:change my star review gonna 1 star to 4 stars
I have finally got off the phone with a live person after being on hold for 3 hours and they did resolve a lot of my issues. As for the rewards they said they are working on that now and everyone should be receiving their missed rewards by the end of April. If I do not receive it by the end of April they will issue it back to me right away they just can't do it before the end of april. ( so once end of April comes I'll be re editing this post) as for the online order they were able to fix it with in min and they offered a refund or to still have it shipped out to the store. I chose to have it shipped to the store still and I received the order confirmation showing that it was fixed. I have no further issues until end of april comes if I actually receive my 300$ in rewards. They also resolved why I wasn't receiving rewards for my most recent purchase when the system went back up, it was bevatae apparently I had a duplicate account? I'm not even sure how that happened but they merged both together so I should be receiving new rewards now.

My third phone call this morning I was on hold for 20 minutes when I got hung up on, my other calls have been a total of 15 minutes and counting (still on hold while I write this). They have not answered any of my emails. I was shamed by the first woman I spoke to for not contacting them sooner which was ridiculous because I emailed as soon as my order when out because their site glitched and unselected the correct address and instead was sending my order to an address from 2 years ago. But of course it was a three day weekend when this happened and even tho I emailed and tried calling their offices were obviously closed and I didn't not get a response until I called on Tuesday. She told me she'd correct the address and that the shipping company might still send my items to the wrong address even though my package had not been shipped yet at the time. On Thursday I received an email at 11am that my items had shipped, displaying my correct address. So I was under the impression that it was being sent to the right place. I then reviewed a delivered notification at 5pm THE SAME DAY. It was only then that the tracking I for provided from fed ex revealed that it was sent to the wrong address when it was listen at the bottom along with a picture of my front porch from 2 years ago. Great. Of course I took the initiative since no one at Francesca's was answering me and contacted my old apartment complex and was able to get the package myself. However, an item is missing. And I am still on hold after now as I am writing this, almost an hour put together from my now 4 phone calls and I have yet to reach a person. I would just like my item that I paid for please and thank you. And if it's conveniently sold out then I don't just want my money back but I'd like some kind of compensation for having had to go through this whole hassle. Save yourself the trouble and just buy from someone who's actually going to pay attention and be able to take care of their customers

Ever since covid hit. Their quality of clothing has went extremely downhill. I used to like their clothes as I started to branch out. There's other clothes better quality expensive or cheap but the price u pay for it. For this site everything is poor quality and they don't carry lush brand clothing anymore. They don't carry cute styles anymore. Ever since they closed all new york locations. Their clothes quality became super horrible for such expensive prices. A suede jacket I paid $38 super thin. Immediate return. Ladies or gals please don't bother ordering from this site. I don't think they will last or stay in competition for long for such expensive clothing for low quality. Compared to other competitors j don't see them surviving long

Horrible Shipping process,it takes forever to ship the item,they need to fill the big boxes to be able to ship one Item to the botique?it sounds crazy never ever buy online etc.customer service is bad too wont even help anything to even cancel the order that took forever very bad wxperience

I need to cancel and order that took wayyyy too long to ship and I have emailed over 5 times and no response from customer service. They will not also answer the phone and stores are no help. DONT SHOP HERE

I made a return in-store on June 1,2023. It is September 4th, and I do not have my money back. When I contacted the customer service, their response was: "Hi, I found the return and it did process successfully on our end. It was electronically data captured. You may show your bank the below snip."

I checked with my Amex service provider and they did not find any refund from Francesca store.

Francesca' s response: "Our suggestion would be to have AMEX get with Chase Bank to figure out where the disconnect is, or have AMEX dispute the charges via a chargeback."

So they are basically asking the customer to get their own bank connect with Francesca's Chase Bank, instead of figuring out where the refund "got lost".

I am never purchasing anything from this store again. It is their responsibility to ensure that the refund is in fact refunded to the customer not the other way around. They are most likely defrauding the customers and never issuing the refunds. Do not support this kind of "business".

I have ordered jewelry and it looked like order went through but no confirmation email. Took me a long time to log back in and when I entered order # it says there was no order. Is this a joke? Not ordering from this website again! Took my money but no order? Really?

Great customer service and prompt delivery of my gorgeous jewellery! Definitely be ordering again soon!

A Store manager at Francesca. She needs to focus on her own people ( standing and eating behind the register) Instead of focusing on other stores that is not even the same company and reporting them to that DM company what that staff or employee is doing at the store.