Tiffany O.

I placed an order for a dress, a romper, some shorts, and jewelry in June 2023. The dress was cute and fit ok, so I kept it. The shorts and the romper were too large (and the romper had what looked like a wine stain on it) so I opted to return these items along with a pair of earrings. The process to ship a return is straightforward but is not free (return shipping was ~$8 for me). My return was received on 6/23/23, and today (7/20/23) I am still waiting to be refunded for these items. I have tried contacting Francesca's three different times via their website and email and have not received a single response. Customer service wait times are absurd (I waited 30 min on the phone for a representative to tell me that a refund was issued 7/11/23, but I still have not received it). At this point I am just choosing to cut my losses and never order from Francesca's again. If you have ordered from them I hope your experience was better.