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Lowe'sReviews 1,378

1.6
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Lowe's Reviews Summary

Lowe's has a rating of 1.6 stars from 1,378 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Lowe's most frequently mention customer service, home depot and next day. Lowe's ranks 1412th among Home Improvement sites.

service
424
value
358
shipping
277
returns
262
quality
315
Georgia
5 reviews
15 helpful votes
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Great
March 31, 2016

Great to find whatever construction materials and tools you may need.

Date of experience: March 31, 2016
Georgia
4 reviews
3 helpful votes
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Great customer service in various areas of the home improvement section. Always willing to help with any questions I might have and even walk the extra steps to take me to exactly where I need to go to locate something needed.

Date of experience: March 30, 2016
New Jersey
20 reviews
2 helpful votes
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Tools & more.
March 27, 2016

Like the other big box store they have stuff you will always need

Date of experience: March 26, 2016
Canada
14 reviews
9 helpful votes
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Products are nicely displayed. Best company to buy construction material. Stands behind their products. Return policy is good. Staff is reasonably friendly. Sometimes take lot of time to get your online booked products from the store.

Date of experience: March 21, 2016
Virginia
7 reviews
3 helpful votes
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Disappointing
March 18, 2016

I've had good experiences with this company. One order the sent damaged goods. They were plastic containers and I didn't check them, just used them as necessary. When getting near the bottom found out they were damaged. I had to duct tape them inside and out in order to use them for my purpose.

Date of experience: March 18, 2016
Colorado
5 reviews
7 helpful votes
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Lowes is great
March 18, 2016

They are the best big box store. Always plenty of help when you need. Even some customers like to help, its an interesting concept. Save money over retail, do it yourself and save money again.

Date of experience: March 18, 2016
Texas
5 reviews
11 helpful votes
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Great
March 16, 2016

I come to Lowes all of the time to purchase different stuff for my construction projects. Always a good time.

Date of experience: March 16, 2016
Maryland
6 reviews
30 helpful votes
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I ordered a faucet, Lowe's charged my card, and sent an email to confirm it was shipped, but sent no tracking number. Ten days later, I still don't have the item. I have to contact Lowe's to see where it is. Oops. They never actually had it in stock -- even though they charged me card and told me it was shipped. What a terrible customer service process. It help up my renovation by two weeks. Not impressed.

Date of experience: March 15, 2016
Ohio
4 reviews
1 helpful vote
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They have a great selection of products in various categories. They do price matching which is a must these days even buying expensive items. Competitive prices. I could honestly live in Lowes. And they allow you to take your dog in! Which is a plus!

Date of experience: March 13, 2016
California
14 reviews
15 helpful votes
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Love it
March 8, 2016

Helpful, competitive prices, clean, organizes. Stand behind products. Easy return. All around great

Date of experience: March 8, 2016
Washington
11 reviews
21 helpful votes
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Use carefully...
March 8, 2016

I ordered $3000 worth of appliances last year.
Somehow their truck broke down, and weren't delivered as promised.
I said no problem, cancel the order. They called and gave me a 15% discount.
Prices are good. Check the specials.
Get to know the store manager. I know our local one well.

Date of experience: March 7, 2016
Louisiana
9 reviews
24 helpful votes
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Great Company
March 3, 2016

Lowe's is a top of the line and superior to Home Depot, in my opinion.

Date of experience: March 3, 2016
Michigan
7 reviews
2 helpful votes
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They don't have the skilled people that Lowe's does, so I would never go to them for remodeling. But they have decorative items that are nice for the home.

Date of experience: February 29, 2016
Florida
23 reviews
22 helpful votes
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Pretty good
February 25, 2016

Pretty good place to pick up supplies for small to medium building projects. Heck I bought everything here to build a small shed.

Date of experience: February 24, 2016
New York
66 reviews
236 helpful votes
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I love this store
February 24, 2016

The people at Lowe's are friendly and want to help you. They also are nice enough to issue me a discount as I am a veteran. I like the store for all the things I need. I will not go to Home Depot, these people are hard to find and they could not care who you are.

Date of experience: February 23, 2016
5 reviews
51 helpful votes
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Great Products
February 24, 2016

Great products here and plenty of materials for any needs that you may have.

Date of experience: February 23, 2016
New York
5 reviews
54 helpful votes
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Great place
February 22, 2016

I really like coming to Lowes, there is a huge selection of materials to choose from, and the prices are usually fair.

Date of experience: February 22, 2016
California
22 reviews
43 helpful votes
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Most the time they got it
February 22, 2016

If you buy appliances their warranty is a piece of crap if you buy hot water heaters their warranty is crap be careful on the warranties on the hot water heaters in the appliances everything else in the stores usually higher than Home Depot all reason I stop this shop is store his convenience I try not to shop there

Date of experience: February 22, 2016
Massachusetts
16 reviews
48 helpful votes
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Oftentimes, the Home Depot or Amazon are cheaper. If I'm in a hurry I may use lowes.com to make the purchase and pick up in store. However, about half the time I do this the store doesn't actually have the item in stock.

Date of experience: February 21, 2016
Tennessee
12 reviews
14 helpful votes
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Lazy, disorganized, disinterested personnel with the exception of the customer service desk staff. Wide spread out of stocks throughout the store on the most basic items. All this makes it hard to move construction projects forward. Bet they would be more customer-centric if they had a competitor in town. Please come to Crossville, Home Depot.

Date of experience: February 13, 2016

About the Business

Lowe? ۪s is here to inspire your creativity and foster a community spirit. We strive to provide the skills you need to manage your home, and offer the best customer service possible We pledge to support you through every step of the way on your ho...


lowes.com
Founded in 1946
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