Lowe's has a rating of 1.6 stars from 1,378 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Lowe's most frequently mention customer service, home depot and next day. Lowe's ranks 1412th among Home Improvement sites.
Great customer service in various areas of the home improvement section. Always willing to help with any questions I might have and even walk the extra steps to take me to exactly where I need to go to locate something needed.
Like the other big box store they have stuff you will always need
Products are nicely displayed. Best company to buy construction material. Stands behind their products. Return policy is good. Staff is reasonably friendly. Sometimes take lot of time to get your online booked products from the store.
I've had good experiences with this company. One order the sent damaged goods. They were plastic containers and I didn't check them, just used them as necessary. When getting near the bottom found out they were damaged. I had to duct tape them inside and out in order to use them for my purpose.
They are the best big box store. Always plenty of help when you need. Even some customers like to help, its an interesting concept. Save money over retail, do it yourself and save money again.
I come to Lowes all of the time to purchase different stuff for my construction projects. Always a good time.
I ordered a faucet, Lowe's charged my card, and sent an email to confirm it was shipped, but sent no tracking number. Ten days later, I still don't have the item. I have to contact Lowe's to see where it is. Oops. They never actually had it in stock -- even though they charged me card and told me it was shipped. What a terrible customer service process. It help up my renovation by two weeks. Not impressed.
They have a great selection of products in various categories. They do price matching which is a must these days even buying expensive items. Competitive prices. I could honestly live in Lowes. And they allow you to take your dog in! Which is a plus!
I ordered $3000 worth of appliances last year.
Somehow their truck broke down, and weren't delivered as promised.
I said no problem, cancel the order. They called and gave me a 15% discount.
Prices are good. Check the specials.
Get to know the store manager. I know our local one well.
Lowe's is a top of the line and superior to Home Depot, in my opinion.
They don't have the skilled people that Lowe's does, so I would never go to them for remodeling. But they have decorative items that are nice for the home.
Pretty good place to pick up supplies for small to medium building projects. Heck I bought everything here to build a small shed.
The people at Lowe's are friendly and want to help you. They also are nice enough to issue me a discount as I am a veteran. I like the store for all the things I need. I will not go to Home Depot, these people are hard to find and they could not care who you are.
Great products here and plenty of materials for any needs that you may have.
I really like coming to Lowes, there is a huge selection of materials to choose from, and the prices are usually fair.
If you buy appliances their warranty is a piece of crap if you buy hot water heaters their warranty is crap be careful on the warranties on the hot water heaters in the appliances everything else in the stores usually higher than Home Depot all reason I stop this shop is store his convenience I try not to shop there
Oftentimes, the Home Depot or Amazon are cheaper. If I'm in a hurry I may use lowes.com to make the purchase and pick up in store. However, about half the time I do this the store doesn't actually have the item in stock.
Lazy, disorganized, disinterested personnel with the exception of the customer service desk staff. Wide spread out of stocks throughout the store on the most basic items. All this makes it hard to move construction projects forward. Bet they would be more customer-centric if they had a competitor in town. Please come to Crossville, Home Depot.
Answer: They aren't a s cam but their incompetency will make you pay extra for shopping with them
Answer: Same here and Lowes is no help! All they tell me is there is a delay, sorry
Answer: The price will be less but you will overpay with your time
Answer: If you contract with Lowe's, Lowe's is the general contractor. You signed the contract with Lowe's, not with his subcontracted retailer or installer. Lowe's will try to push the responsibility downstream and require you to take it up with him, but in the end, Lowe's is responsible.
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