Lowe'sReviews 1,380

Lowe's has a vast selection of tools, appliances, and home improvement materials. So it's convenient and easy for me. When you ask for help, thats when it gets bad. Some of my friends has told me that some of their products delivered are either used already or damaged (toolbox set I recently purchased). There are also unreasonable return policies and warranties.

I have been a private customer of my local Lowes store in lake City, Fl for several years. Over those years, among other things, I have accumulated many Kobalt 24 v power tools. Recently a new 24V battery went bad. On-line Lowes states "just bring it to your store and we will replace it". Not true. I took my defective battery to my local store and the CSR said that I must contact Kobalt. I pointed out the on-line statement and the CSR contacted Kobalt customer service. The rep spoke with me with a very strong foreign accent, was able to look at my account and found the first purchase that included said battery. Not stated, but very much implied, the Kobalt CSR 's job was to make life so difficult and complicated that I would give up. She was successful. After 30 minutes I left the store. She told me that since the battery was purchased as part of a tool. She could not replace just the battery, I had to return the whole tool and produce a receipt. This while looking at my account which showed the purchase. Do not believe the Lowes and Kobalt propaganda published on line. The reality is that you will not get satisfaction. No more Kobalt purchases from me and my Lowes store 179 will lose my future business

LOWES JUNK PELLA WINDOWS Deliverd Broke and Damaged NOW ONE YEAR WITH NO RESOLVE! Three Weeks has Turned in to A Year Long NIGHTMARE!

Purchased a deepfreeze for an area I was fixing up. Came wrapped in plastic with broken styrofoam pieces. Actually I was happy to get it we live in a area where it is cold. So a week later I finally opened the doors and it was missing a shelf, the shelf box was torn and sloppily put back in. So I took a flashlight and did a further inspection loaded with fingerprints on the handles, dust on top. Cord was rewrapped? They sent me a used deepfreeze! So I called Lowes in Springville NY still have not returned my call. I ended up calling corporate complaint and was told because I did not complain within 48 hours I am out of Luck! So I notified the BBB and I am going to be filing a small claims lawsuit against Lowes! Buyer beware. This policy was not on my store receipt.

After this experience with warranty support, I WILL NEVER SHOP AT LOWES AGAIN. They suck! Do not help. Do not want to repair things. To bad. So Sad.

Recently (2/19/25) purchased Duel Fuel Range, mini beverage fridge and a top end microwave from Lowe's (Purchased Online). They were all delivered and now installed in our new house. (good news) I had done a lot of research on the items with several retailers, but decided to purchase from Lowe's because of the protection plans available on the appliances and being a member of their Rewards Program to earn points for other items we will be needing. All was going well until I (3 different times) requested where my rewards points were for the OVER $7,000.00 purchase as they were not showing up. Got the "run around" from the local store location and was told to contact the 1-800 customer (no) service center. I was frustrated, but polite even though was on hold multiple times, then disconnected, called back (45 minutes of my life I'll never get back)... UGH!
Final result... NO POINTS! Somewhere in fine print that I've never seen, apparently you do not get points for "Special Order" items? Free standing stove, Small beverage fridge and a top of the line Microwave! All advertised online, nothing mentioning Rewards Ineligible, no mention of these details even after dropping $7 Grand with Lowe's in one purchase, not even Half points offered... no customer service relief... Nothing-Nada-Zero!
Well, that's what Lowe's will get from me from now on... Nothing-Nada-Zero, I'll take my and everyone who will listen business, purchases elsewhere.
THE LOWE'S REWARD PROGRAM IS A JOKE!

One of the worst stores when it comes to customer service. I was working in my yard today and made a few trips to Lowe's to buy mulch. Around 6:30 PM, I went for my final trip to purchase 12 bags. I asked the cashier if the loader is still there, and she assured me that help was available. When I asked the loader for help, he responded, "Why are you here? We're closed." I was shocked—it wasn't even closing time. I told him the cashier lady told me you guys are available and will be able to load the mulch. When I pointed that out, he shrugged and said, "Oh well, we're very busy." then he told me to go over there and wait. I waited for more then 15 minutes and nobody came to help. I was so frustrated that I chose not to go through with the purchase. I went to Home Depot instead. Their customer service was excellent—they were more than happy to load the mulch into my car. I won't be shopping at this Lowe's again, and I'd recommend others go to Home Depot instead

WARNING: I am a realtor and property manager. I have never had such a nightmare experience with ANY of my vendors. It started with trying to order a set of $5000 of appliances. My property owner and I could not get the appliance dept on the phone. We were told please hold then disconnect multiple times. Finally, we were able to place the order. They then were charging more than the online prices and said there is a "glitch in the system". They set up delivery - which this is a vacant property, They said it was no problem to call 1/2 hour before delivery. Not only did they not call before going, but they also had the wrong number to call in the notes. After calling to reach a mgr. Several times and being on hold for over 40 minutes, they rescheduled for the next day (today) the driver called 10 min prior and refused to wait (documented). There is a tenant moving in tomorrow with a small child and no place to even keep milk cold. We are going on day 5 of this nightmare and they DO NOT CARE. Stay away from this store. They only want to blame their contracted delivery company and take no responsibility. Another employee even said they have had trouble with other contracted companies. They also said they had to send someone to measure for the cooktop and double oven, The person came out to measure and then called back and said even though the cooktop and double oven were on the same order they sent the work order to measure days apart and I had to go out again to let him again and he had to take two trips. The asst mgr agreed that was unacceptable.
They do not value your time. It has now taken 5 days of hours on hold and multiple phone calls with nothing solved. Like others I wish there was a ZERO or negative STARS

Purchased 12 bags of mulch from NW Houston location…. Cypresswood Dr. Loaded by Lowes employees in my vehicle. Next day I removed with intent to spread in beds. See pics for condition. Contacted customer service/ store mgt and showed pics on condition of product received. Store mgt would not or could not offer any adjustments without returning the product… which was not a reasonable solution. Example of why customer satisfaction is trending in the wrong direction and customers are looking for better options.

Tried to purchase a toilet through the website. First they messaged saying it would be a day late, however it ended up coming a day early. Good, right? Sure, except the warehouse in Frostproof, FL sent the right toilet tank (1.6GPF) and the wrong bowl (1.28 GPF). No installation was happening now and my project suddenly had to stop. I thought this would be a minor inconvenience, since I just needed a correction to my order. Yet after over an hour of "customer service representatives" closing chat tickets as soon as they saw my issue and telling me they couldn't do anything, or not responding to me and then telling me they haven't heard from me
In a while and that they'd close the ticket I gave up and went to the store. Once I got to the store in Spring Hill, FL no one would come to the returns desk to help me unload this 60 pound toilet, it was 7 in the evening and the store hours said they closed at ten. After waiting and several calls over the PA an angry store employee came up and helped me get the item in the store. Once I was able
To bring it in, I told them the issue again and all I was offered was a refund. You win Lowe's, I no longer want the product and I hope the cost to ship this toilet back to the warehouse will burn a hole in someone's budget. I really wanted the product too all I needed was half of the toilet to be replaced and the order issue handled. I will NEVER use your website to purchase anything and I offer this warning to anyone else considering doing so.

Lowe's will lock you in to a 48-hour return window and deny your refund on any of their faulty appliances. I bought a Maytag PetPro stackable washer & dryer set from Lowes.com on Dec 16 2024. I paid for the delivery and "installation kit". When the installers arrived, what I ordered did not include the "stacking kit" so they left them in my living room. In all I had spent $2,230 so far and I ended up paying $60 more for a bag with two brackets and four screws, nothing special about them. I could not install the units until a few days later when I had help available. When they were finally installed and I used them for a few days, I noticed that the washer would leak from the door and the dryer would shut off randomly in the middle of its cycles, saying "Cycle Complete" but the clothes would still be wet. When I reached out to Lowe's customer service, they informed me that their return policy was only 48 hours unless I used the Lowe's credit card, then it was 7 days. They insisted on sending Maytag to repair (or replace) the units and declined a refund. When I persisted, they continued to shift responsibility to Maytag since it was "now under their warranty", and the refund was a "decision that Maytag would make". I provided all the information that Lowe's asked me for. At every step, I declined replacement and repairs and requested a pickup and refund instead. Inexplicably, Lowe's then sent a repair technician to my home anyway. I was given no notice of their arrival and they were turned away. Several more weeks went by with no communication from Lowe's, Maytag, or a repair company until I reached out to Lowe's with a final request for refund. Yet again, the support team deflected responsibility to Maytag and we got nowhere fast, so I am still stuck with two grand worth of appliances that the store won't take back.

I ordered cabinets from Lowes, bad mistake. After over $12,000.00 spent they sent me some cabinets I didn't order and didn't order 5 cabinets that were on my list, their answer when confronted,"Tough SH#T" give us more money and we'll order more cabinets but everything that is wrong they refused to fix the order. This is at the Lowes on SW 90th in Ocala, Fl. I'm a contractor for 35 years, I will never order from Lowes again anything. I have instructed my staff of 40 guys to never buy anything from Lowes again and instructed my estimator to refuse any projects that use Lowes for materials!

Just bought a Samsung bespoke gas range. Took me 2 days before I could install it. Plugged it in, tried all the burners and oven, they worked fine. Put my tools away and came back, couple minutes, and they're was a fire under the stove top. Then the power blew and the fire kept getting bigger. Unplugged it, turned gas off and hit it with the fire extinguisher through a Crack on the side. Opened the front right burner and saw there were wires on fire and the insulation was burning. Put it out with the fire extinguisher and left it to cool and watched it for several hours.
I tried to return it to lowes and they would not return it. Apparently they don't return appliances after 48 hours%#!? Gotta go thru factory warranty.
Samsung warranty asked for photos of the issue, I sent them video of the fire, I sent them photos of the fire, then I sent them photos of the wires burned up! They denied there was anything wrong with it. I then sent them photos of the burned stainless steel range top. They said that it's cosmetic not actually fire damage. They wouldn't help at all.
I asked if I had to plug it in and make it catch for again and take more pics, she said her supervisor is saying nothing looks wrong. I had a video going and plugged it in, popped the breaker with a big flash from the back of the stove.
Then she said it's probably an electric wiring problem on my end.
I lost it!$@@! Then calmed down and demanded they send a tech, my stove won't turn on, I'll pay for a tech to come out.
Well at some point they had turned off my warranty, cause it was all good when I registered. She fixed it and now I'm waiting for a service scheduler to call me back.
Wtf?!
Don't buy from Lowe's
Don't buy a Samsung

I placed an online order on Feb 7th to pick up in store by the 24th. Item still in transit due to some delay. I had to get a new debit card due to it being compromised. So, I place the order using a different card. Payment was accepted but I still cannot get Lowes to let me know when the item will actually be in the store to pickup. Slow to respond and there's no easy way to contact them other than calling. Website is a total pain. I cannot at all recommend using their website to order anything. Almost useless. I was told I would be getting an order update from them in a few minutes after payment. Nothing, nothing at all.

It is really simple just do not use Lowes if they sub out work out they dont care who they use they just want your money with no recourse

Went to altoona iowa lowes to buy a freezer it got damaged in delivery lowes told they would give me 180. That did not happen then they decided to pass me from one person to another saying that is not what they offered.I will never get anything at lowes again

While I was showing delivery person #1 upstairs to disconnect the old Samsung washing machine, his partner let himself in, leaving the front door wide open. I have 4 indoor cats and had some frantic moments trying to find them. Delivery guy #2 didn't get why letting himself in rather than ringing the doorbell or letting cats escape onto a busy San Francisco street was a problem. He never acknowledged it or apologized. After they took out the old machine, they stood there as I cleaned the floor of 15 years of accumulated dirt, so I'm guessing this wasn't part of the $36 installation charge.

After the machine was installed, delivery guy #1 gave me the wrong manual, which had nothing about how to navigate this new machine, which is entirely different from my old one, even though it's also a Samsung. After many tries@ different online sites I got a hard copy of the correct one, which was full of important maintenance, emergency drainage, and otherwise critical instructions to properly operate a fully computerized HE washing machine. The Samsung site was useless, as well, because it didn't allow the manual to be printed out. The link Lowe's offers for complaints no longer works, which indicates a problem.

My husband is a general contractor and uses Lowe's appliances--which he usually installs--and building materials often, and neither of us have a problem w/the actual appliances. If the installers were contracted out, however, then they're the problem. In any case, Lowe's should still give out the correct manual.

I bought a microwave, range and refrigerator from Lowe's back in September. I didn't move into my house until October. Turns out the microwave was too big for the space. I tried to return the microwave ($200) and buy a new smaller microwave for $400 but the store on North Shadeland in Indianapolis wouldn't let me return it. Come to find out Lowe's has a 48 hour return policy on appliances. I checked my receipt and the only thing it says on there is to go to Lowe's.com to see their return policy. I've called Lowe's corporate office and they were just as rude as the employees at the store and told me there was nothing they could do to help me. So now I have a nice new microwave that I'll be putting up on Facebook marketplace for half price. Whatever you do, don't buy appliances from Lowe's unless you are 100% sure they are exactly what you need.

Customer services are bad. Very defensive when comes to questions that may be a bit more into details. I will not visit them again.

I went to Lowes to purchase stairwell materials. I had $3,373.00 available on my Lowes Card. Materials at register came to $1,315.00. Screen came up that an 800 # for Synchrony had to be called for an Approval Code. I called the 800 # as the consumer while at the register and it was declined to give an approval code. I then requested a manager. Manager "Mike" at Holland Road said he could do nothing with the bank for the Lowes Card. Synchrony today indicates the Manager could have called to find out about an approval. Manager "Mike" at Holland Road was the same person as I was walking up to he and another person to find out where stair well items were located could not even say Good Morning and how may I help you. I had to initiate the "Good Morning" If this is all you can get to work for Lowes these days it is extremely POOR customer service and I now understand your 2.51 rating on the website. I cut my card up while at the store; I've called today and closed my account. I will definitely do my shopping elsewhere as much as possible. I am sure me as one person is just nothing to Lowes but all the continued "nothings" you treat this way gets your low ratings and your business going elsewhere.