Lowe's

Bought new clothes washer. Didn't learn from first purchase that flooded laundry room. Same thing happened. Connection between Lowes purchased flex pipes and washer leaking all over laundry room. Looks like they damaged my water faucet, can't turn off water. They refused to send anyone out for two days. Warrington, Pa store team, "nothing we can do". Escalated to corporate. Someone from our team will respond. A day has passed, no contact. The delivery team is strictly dump and run. Wish I had read reviews before I shopped at Lowes.

Went online to check availability of an idem.
Idem in stock left the job site 50 miles round trip. Arrive at Lowes checked Isle location no product. Asked associate for help did not have a clue. Got two other employees involved both said we don't stock it I showed the idem on my phone they told me our inventory is not accurate we are under staffed and over worked.
This is the Conway location. I shop here ONLY because it's the closest store. It never used to be like this. I would give it a lower score if I could.

Omg, fix your slow as molasses website! Its beyond ridiculous that it takes several minutes for a page to load! It's not the connection on my end - I have no issues navigating Home Depots site. I'll shop there since they seems to have a better business sense

First of all, I like Home Depot. So, why am I here? Simply, I really like Lowe's too. In some ways, I must like them a bit better. I've many of the same praises for both e.g. great service, great products, helpful employees...
However, reviewing my most recent substantial purchases (new washer/dryer, vinyl fencing, pressure washer...), I got them at Lowe's. Hmmm, makes you wonder. That says something...
That being the case, the Lowe's stores seem brighter/more appealing than HD. As for me, I don't really care one way or the other. However, my wife definitely likes Lowe's better for those types of reasons... thus, the previously mentioned purchases. What can I say? If she's happy... well, I'm happy 8^)

Please all my fellow military families - do NOT shop or order online from Lowes! They do not care about their customers. Ordered online two weeks ago - no one knows where items are or when they will be delivered! Even though you pay Lowes your hard earned money, they say "oh, sorry- this product is shipped from an outside vendor, so we don't have any tracking information for the item... basically the attitude is "we have your money, so figure it out for yourself" AND don't even think about calling their customer service department... unless you literally have an hour to wait on hold! JUst to honestly get no help at all!

A family member fell at their assisted living and while in the hospital I needed to get an ADA height toilet installed in their suite. I could never have delivered this item myself. The lowe's team went above and beyond. They called me ahead of time to get all the faculty details. Called again when they were 20 mins. Out so I could flag the facility and called again when they were outside so the facilities director could meet them to off load. This item is critical to my family member returning to their assisted living. Lowe's made this so easy and was very empathetic to our situation. We are very grateful for their help and understanding.

We began our "death march" with Lowe's on February 4,2022, and as of today (November 21,2022), the project is still not completed... with no completion date in sight.

Lowe's is fine if all you need is to buy something off-the-shelf, but I would urge customers to steer=clear of anything involving installation and third-party suppliers; even something as simple as installing window blinds.

Once they get your money (in our case over-$1,000), you're out-of-luck... it's just an endless series of excuse-after-excuse, but the problem never (in our case) never gets solved.

And don't even waste your time trying to navigate through their multiple layers of "Customer Service" reps... the right-hand has no idea of what the left-hand is doing.

Going-on ten months, and our project STILL has not been completed.

This is our first & last time that we'll ever use Lowe's for an in-home project

I would like to thank the store Manager, Terrence, for his excellent customer service at the 400 Bayonne Crossing Way location on Saturday, September 16th. He was helpful, knowledgeable and kind. More associates should have patience with their customers like he does.
We purchased a grill and patio table.
Thank you!

Their plants are infested with a parasite. Every plant dies from this. Purchased at both Burbank and at central LA locations. I just discovered their return policy a week too late. The manager wouldn't do anything. Regardless. That's a gas and time you can't get back. Buy your plants elsewhere. Home Depot. Nurseries. There's better options.

We bought a home and have had many projects, one of which is replacing doors. I called them after my bad experience with Home Depot and because of what we had gone through, they did the estimate at no charge. Our installer was Steve, who is one of the nicest, laid back guys I've ever met. He and his assistant did a wonderful job on all doors, and Lowe's calls back to make sure everything went okay. If we buy more lumber than we need (or anything) they gladly take back the leftover. They also give a military discount, which adds up.

Never buy from Lowe's white people let's put them and all these woke liberal white people hating racist scum out of business let them see once for all what there ideology is really worth in the real world, don't just shake it off and go on like we've been doing lets hurt there bank accounts permanently. Thanks!

I recently went to Lowe's on David McLeod Blvd. I asked an employee where an item was located. He totally ignored my question and then proceeded to be very rude saying he knows nothing. It was in the lawn mower department. I then went to find someone else and he was playing on his phone and would not even acknowledge me. These two employees would be terminated immediately if I was their manager. Worst customer service in Florence. Both were young men that worked in the lawn mower area. Please find out who they were and address it accordingly. This type of employee will ruin your business. Done with Lowe's for good until they get better management that won't tolerate this type of behavior.

After struggling with our old appliances for years we finally upgraded everything over the last two years. I would at this point take my old appliances back gladly. And like a fool I purchased everything from Lowe's. They were so kind on the front end but good luck getting any help after the sale and the items have problems. They will jump behind that "30 day" clause so quickly it will make your head turn. Currently out of 6 new appliances three of them are not working and they bottom line just don't care.

So... word to the wise, it might cost a few more dollars to deal with a local business over a large chain but the extra expense will be well worth it. I have a large order waiting for payment there and they will be waiting a long time before I spend any more money with them. Thank you Lowe's for the reminder that price is not always the most important factor and the value of small, local businesses.

Lowe's customer service does not even remotely compare to its major competitor (we all know who that is). Unfortunately, the competitor's politics do not align with my beliefs, so I thought I would give these guys a chance. They blew it, first interaction. I will have to bite the bullet and patronize the other now. If you can't even get something simple right the first time I deal with you, then that is not a great sign for future interactions. I ordered a gas fire pit and some rocks that go in the pit. I chose the option to have the order sent to my home. After the order was placed, I received an email telling me to pick it up at a store in San Jose, California, I live 600 miles away!