Lord+TaylorReviews 161

Worst experience. Order still not shipped after 20 days. Requested a refund. Apparently not possible because "it is in process"". So now I have to continue to wait and when it does arrive I get to pay to return it. Never again. Do not order from here. Orders from China come more quickly.

I bought a $89 dress from lord and Taylor June 2021. It was smaller than the size I ordered… but I'm unable to return or exchange. The stupid system won't let me print the return label. I guess they want the clock to run out on me.
No number to call, won't return your email. Be aware of this scam! I spent $80 for a dress I can't even exchange or return. Don't shop with this company.

Lord&Taylor, formerly known as "Thank the Lord (&Taylor)" in our house has lost it's standing in my home. I ordered a swimsuit for my husband. When it arrived we were shocked to see that it was two sizes larger than what I had ordered. My receipt shows I ordered a medium, yet I received an XL. After several attempts to contact them at their help address went unanswered, I went back online to process the return. Not only are they keeping the shipping $'s I paid, now they want me to pay for return shipping. It's absurd. I wouldn't have wanted to return the product had it come in the size I ordered. But sending something too big, and then penalizing customers, is no way to run an online business. I am completely underwhelmed by my experience and will never shop with them again. A horrible experience which I now have to dispute with my credit card company.

0 stars. Lord & Taylor has no customer support. There is no phone number to call. They do not respond to your email. I placed an order for about 8 items, only ever received 6 items. Never received 2 of the items.

I have emailed them 4 or 5 times about that matter and have not gotten any response.

I also had a skirt in this order, which in no way indicated was a final sale/no return item. When I went to place the return, it stated that the skirt was not returnable. Afterwards, I went and read many other reviews claiming similar situations: /. No where on their site does it state anything about any of their items being non-returnable. It is only when you go to actually return the item that it says you cannot return it. I did receive an email with a return label for the skirt after I emailed and complained. It was just a generic return label, nothing personal written to me.

I did return the skirt with the other items. I have now received an email stating that the skirt is on its way back to me... what in the world? This company is absolute garbage.

I spent $400, never received 2 of the items, received a terribly ugly and hugely oversized skirt that looked nothing like the pictures and that I apparently could not return. I returned all the other items received mostly because of irritation with the company, but also because of poor quality clothing, I received a $60 refund... how does that even make sense?

$400 spent, returned all items and recurved a $60 refund? What!? And I cannot get ahold of their company at all. So disappointing.

I placed a large order of 6 items with Lord and Taylor on 11/20/20 just before they shutdown their website and customer service support. After more than 3 weeks, I have only received 1 item from the order and I have no idea how to get them to complete my order or refund my money. I have placed a complaint with the BBB, but they responded saying that they shipped the complete order in different shipments but fail to provide tracking information besides the one with the 1 item shipped. I submitted a dispute with my credit card company but that will take a while. I am extremely frustrated and pissed at Lord & Taylor. Shame on you L&T for stealing from customers!---I see a lot of complaints about the same issue, Lord & Taylor needs to be held accountable!

My story is so long and frustrating, but I just want you to know Lord and Taylor doesn't own the store anymore one of the sales person said that it was owned by creditors and that why they were not doing returns. I was charged a duplicate order over $500.00 and I was not able to get in-touch with them on the night I placed the order. I got in touch the next day with some one in the Philippines. She said that they would credit my account because in fact it was a duplicate order. That was on October 09,2020. She said it would take a few days 7 days to be precise. I called 10 days latter she said maybe 2 weeks. I happened to get the same girl and she said sometimes it takes 2 billing cycles. I called today November 30,2020 to see what's going on! No one answers the phone they are off line.
I am now going to contact my bank to seek for help.
Please do not buy from this establishment it is no longer Lord and Taylor.
My rating is negative 0 ZERO, BUT they do not let you enter review with out a rating! A 1 STAR IS TOO GENEROUS!

I bought a bcbg sweater in March just before covid caused the freehold nj store closed, well they reopened recently & I went there 2 return the sweater with my receipt & tags attached; well the very unhelpful salesperson said I'm not taking this back we got rid of bcbg; I bought it here not my problem, so I'm stuck with it. They have sales with a big deal of 20% off final sale with dressing rooms closed, Really? I wouldn't give them one penny, no wonder bankrupt

If I could give this store negative stars I would. Lord and Taylor has NOT adjusted their return policy due to Covid 19. I live in NJ and had been in quarantine for months! All retailers have extended their return policy due to COCID-19 and during this difficult time, Lord and Taylor decreased their policy to 30 days! L&T Stores have been closed for months and not one representative answered phones in online customer service. I will never purchase another item in this store!

I ordered $70.24 in products but my credit card hold charge was $511.96. I called them three times, first two times I was on hold for 30+ minutes only for the line to go dead. On my third call, the operator said that charge hold is what they do to all items while they are fulfilling the order. This is why the business is failing. Can you imagine if Amazon put a hold on 4x the amount of your purchase? Then those funds will not be released until 5-10 days after your product arrives.

I bought a cosmetic set in the Lord and Taylor store on July 3,2020 at PRUDENTIAL CENTER, 760 Boylston St, Boston, MA *******. My check says that I have 30 days after purchase to exchange or return. I happened to decide to return the item I bought for a certain reason. I came to the store to return the set on Monday, August 4, the last day when I could do that. Unfortunately, the store was closed on that day. I came back on Tuesday and it was closed again. So, next time when I was able to come to the store was Thursday as I can't go there everyday as if it was my job.
And do you know what a store assistant told me? Before she gave me a response, she consulted someone on the radio, allegedly a store manager, and said that my last day to return was Monday, that is August 4. Then, I asked her if the store was opened? She said no, but there is no way to help me. Then, that guy, the store manager, whose name is Khoney, gave me another store manager's phone number (who seemed to have a higher level of responsibility) to deal with the situation. I called that phone number many times and nobody answered. I am really sorry to know that the store is going bankrupt, but it doesn't mean you can treat your customer like that. If there is a manager in the store, he/she has to deal with all situations happening there, especially when the customer is standing in front of you, but not to give a phone number showing disrespect and indifference. What I felt that time: he was rude and wasn't too much trying to get into detail.
I am not spending my money on the Lord and Taylor store any more.
I respect my time and myself and don't want to hear communication in an unprofessional manner.

Horrible company. It's unbelievable that Lord and Taylor has not adjusted their return policy due to Covid 19. Every other retailer has shown flexibility during this unfortunate time with most extending their return policies for six months because of the quarantine protocols. Lord and Taylor expected us to return items within 60 days which was impossible since NY was shut down for more than 70! Even with the closing of their brick and mortar stores, they refused to extend their return policy. In fact, Lord and Taylor stores are still closed in NY, even though we have moved into phase 4. They have shown their true colors and I will be taking my business elsewhere. Do yourself a favor and shop somewhere else.

Just a word of warning to other consumers... I have been engaged in a battle with L&T (and their parent company Le Tote) since May 2020 it is now July 2020. I returned merchandise purchased with a L&T credit card well within the 30 day return time frame. I did not receive a credit to my account. Instead I cane hone to find a FedEx envelope with a L&T merchandise card.

When I called the 800 number for customer service, I encountered ridiculous hold tones upwards of an hour. I tried contacting my L&T card only to be told that they are Capital One not L&T and they understand the situation and have received numerous complaints but can't help me. They said I must deal with L&T customer service directly.

I finally stayed in hold for an eternity to reach L&T customer service. They are now based in the Philippines. I was told that they were having computer problems and were unable to credit my account at the time which is why I received the merchandise credit. Additionally if you do not specifically request a refund then they generally provide a merchandise credit. This is in direct conflict with their published return policy on their website. The representative gave me a case number and said I would receive an email and my account would be credited at which time I could destroy the merchandise credit card. The expected time frame was about two weeks.

I did not receive an email nor was my account credited. I called again and was told the delay was now 1 month and I had two more weeks to go. I was given a specific date that I would receive the credit. That did not occur.

I contacted Le Tote customer service. I had a very difficult time reaching someone who would actually listen to my problem. She assured me she would "escalate" the issue and email me. She emailed me several days later stating that they have a backlog and they will process my refund when they get to it. Their customer service is also located in the Philippines.

It's been 2 months, they have my money (over $200) and the merchandise that I returned yet I'm paying interest on a balance I do not owe. It's ridiculous and I shouldn't have to wait longer.

I have opened a complaint with the Better Business Bureau and am about to contact the Office of the Attorney General as well as Division of Consumer Affairs.

I am being ripped off. I never expected this from Lord & Taylor. I am certain it is attributable to their new owner Le Tote.

It is not the store we all loved to shop at. It is not the place with excellent customer service where you were treated like royalty. It is worse than Walmart, at least there they honor their return policy. Do not be sucked in by their "DEALS", do not patronize this store!

I placed an order two weeks ago. I haven't had a response to my order that shows it was submitted. I have called their customer service at least ten times and after being on hold a minimum of twenty minutes each time, no one ever came to the phone. There is no email address option to contact customer service or an option to be called back. This is pitiful. My order is in limbo with no recourse for me. I've had to reorder what I needed from various websites, costing me time and money. Time to close your doors L&T. You're falling apart.

I ordered 2 dresses, tried them on and returned them via mail a few days later. Received credit for 1 dress. No mention of the second dress. I called customer service to inquire was told she would email return department and send me an email. A week later, no email I call again now they say second dress was damaged beyond repair and could not sell it. What? It was received in perfect condition and returned exactly the same way. If they received a damaged dress why was I not notified? Why did I have to call twice to inquire about the return?. Why do I feel they did not realize there a second dress in the box (although packing slip indicated there was) IF the dress was damaged it was damaged in their facility. I would never damage something and try to get credit for it. I understand they are downsizing so I guess the consumer is the one who has to pay for it. Funny they take pictures of the how the dress looked when they ship it but no pictures of the dress looked coming out of the box.

This store has a good name, and if wants to stay that way, should definitely change employees dress policy! Please, do not allow your employees wearing outfits that are later placed in store for customers.
There is a lady in my neighborhood with disgusting body odor who is employed by L&T in Schaumburg. This lady (her name is Beata) keeps wearing store clothing - she just admitted this fact to many people. She wears those outfits not only when she is going to the store for 2-3 hours a day, but she also does the yard work in it and then, sweating smell is absorbed by this cloth, which eventually is brought back to the store and displayed for purchase. This is very bad practice and should not be allowed, not only because of her stinking body odor, but also because of coronavirus.
She was sending some outfits to the customers who ordered online, but before she shipped out, she was wearing it!
It's so disgusting and dangerous practice!
L&T Management, please change the policy, do not let any outfit be worn by your employees!
For now, I will stay away from shopping at L&T.