C D.

Just a word of warning to other consumers... I have been engaged in a battle with L&T (and their parent company Le Tote) since May 2020 it is now July 2020. I returned merchandise purchased with a L&T credit card well within the 30 day return time frame. I did not receive a credit to my account. Instead I cane hone to find a FedEx envelope with a L&T merchandise card.

When I called the 800 number for customer service, I encountered ridiculous hold tones upwards of an hour. I tried contacting my L&T card only to be told that they are Capital One not L&T and they understand the situation and have received numerous complaints but can't help me. They said I must deal with L&T customer service directly.

I finally stayed in hold for an eternity to reach L&T customer service. They are now based in the Philippines. I was told that they were having computer problems and were unable to credit my account at the time which is why I received the merchandise credit. Additionally if you do not specifically request a refund then they generally provide a merchandise credit. This is in direct conflict with their published return policy on their website. The representative gave me a case number and said I would receive an email and my account would be credited at which time I could destroy the merchandise credit card. The expected time frame was about two weeks.

I did not receive an email nor was my account credited. I called again and was told the delay was now 1 month and I had two more weeks to go. I was given a specific date that I would receive the credit. That did not occur.

I contacted Le Tote customer service. I had a very difficult time reaching someone who would actually listen to my problem. She assured me she would "escalate" the issue and email me. She emailed me several days later stating that they have a backlog and they will process my refund when they get to it. Their customer service is also located in the Philippines.

It's been 2 months, they have my money (over $200) and the merchandise that I returned yet I'm paying interest on a balance I do not owe. It's ridiculous and I shouldn't have to wait longer.

I have opened a complaint with the Better Business Bureau and am about to contact the Office of the Attorney General as well as Division of Consumer Affairs.

I am being ripped off. I never expected this from Lord & Taylor. I am certain it is attributable to their new owner Le Tote.

It is not the store we all loved to shop at. It is not the place with excellent customer service where you were treated like royalty. It is worse than Walmart, at least there they honor their return policy. Do not be sucked in by their "DEALS", do not patronize this store!