Lord+TaylorReviews 161

A few years ago when L&T were a brick and mortar business I placed an order. Items arrived packaged nicely. But the items did not fit. I printed the return label and shipped them back. I never received a refund. I called and emailed only to be told they never received the return. Not only did they keep my return they kept my money as well. Fast forward, L&T is once again doing online business. I took another chance. Let's face it my previous experience could never happen again. So I placed an order for two dresses in the amount of $565.00. I was not happy with the merchandise. I let L&T know that I was returning the dresses. I received a shipping label, packaged the dresses exactly as they were shipped to me. I received an email confirming they received the return. Weeks later I realized I have not received the refund. Before shipping the items I took a picture of the box with the shipping label in place. I have now been told that the one dress was accepted and refunded but the second dress is not from them! I requested they send that dress back to me. To date I have not received the dress. L&T now has that dress and my money. Their return policy is fraudulent. Do not order from them unless you are 100% certain to like what you ordered.

First off, this is not Lord & Taylor. They are out of business and this entity bought the name. And believe me they are only Lord & Taylor in name. They have no regard for the customer. I bought a Gracia white with black trim wrap dress that I paid $81.27 for. I wore it once and washed it according to label instructions and the black bled onto the white of the dress and now it is unwearable. I sent pictures and explained everything and they will not do anything for me. I don't appreciate throwing $81.27 away! I would highly recommend you not use this site.

The Quality of dresses is cheaper fabrics, cut thinner & they charge you to return items! I was 1 day late trying to return a cheaply made $115.00 dollar ( on sale) dress and they refused to even offer a merchandise credit.
Don't bother getting sucked in by this On-line store as it is NOTHING like the Rick & mortar store with the same name!
Mary M

I ordered in January and it's already may and I haven't received my orders! I have been contacting customer service and they never resolved my situation, I asked for refund and I was ignored! I do not recommend this site!

I have been a Lordandtaylor store customer for over 20 years.
There was never any reason to complain about the quality of the product or service.
Lordandtaylor has always been my #1 store.
Today I ran into a problem that, by its very nature, shouldn't be a problem at all!
I have accumulated 445 points from previous purchases.
For over an hour I have been trying to redeem these points for my purchase today.
Asked for help from consultants, Help desk.
Nobody Knows Nothing!
You see, they need 24-48 hours to solve the problem!
I will lose all my items during this time as the quantity of each item is very limited!
The boundless irresponsibility of Lordandtaylor!

So far of all my online shopping over many years, this has been the worst experience. They have made it next to impossible to get any kind of customer service. They must know their service is bad and don't want the calls. I ordered several pairs of jeans and shirts. Only 1 pair actually fit. The sizing was way off on all the rest. I was able to return those and got credit. I received 2 out of 4 shirts. The shirts are too small. I went to return those only to find they were not returnable. It couldn't have been obvious for no returns or maybe I just stupidly thought they would stand by their products. The real problem is I never received 2 of the shirts. I want credit for them at least. I have tried several ways and times to get customer service. 800 number is just trying to sell you something, online chat and got a text asking if I fixed my issue? How do I fix my issue?

I will never shop at Lord and Taylor ever again. What a shame that a once beautiful store with high end quality has turned to this.

I ordered in February some shorts for my husband and a cover up for me. The cover up was ok but only 1 out of the the 3 shorts worked out. I bought them in February but they didn't get in on time for our vacation so I held it for his birthday in April. Ugh! 1 pair we're supposed to be white jean Bermuda length size 30.
When he tried them on, I can't even describe how bad they are. He is thin this looks like saddle bag pants. Definitely NOT FOR MEN!
He doesn't have hips. They also have a design of wrinkle look it was not described this way. Thinking I had 90 days I waited for his birthday. Now it says passed 45 days no return. Even if it's not what you ordered because those pants are not?! Not shopping here eve again. I hate online shopping now I remember Why!

I wish I read the reviews before I placed an order.
I ordered 2 different sizes of the same skirt.
Neither of them fit, so I initiated the return.
I wanted to return them to the store, but learned that stores are permanently closed.
Both items were going to the same place, so, naturally, I placed them both in the same box, even so I paid for the return shipping costs for both items.
Only one of the items was refunded.
When In contacted customer service this is their response below:

Thank you for reaching out, I am happy to help!

I apologize that you still did not receive the refund on order *******. No worries, let me assist you.

Upon checking, I can see here that there are return labels that were confirmed from your order. Please be informed that we are service partners to multiple brands and hence, we deal with hundreds of transactions every day. In returning an order, we do have a specific process to help us track and process the returned items easily. Without using the correct and specific return label, we will not be able to find the returned items. Our warehouse receives a high volume of incoming and outgoing transactions every day which is why we do have the system to automatically check the orders.

Kindly note that each return label should be used in separate boxes when returning multiple orders to avoid any refund issues because if you used one box only for all the items, it would show in our records that you only returned that one order number. The refund will only be processed for the return label that you used when you returned all the items. In your case, our system only recognized the order in the return label you used. Therefore, only one order was refunded. Moving forward, let me go ahead and relay this concern to our team and set a proper investigation. I will get back to you with an update.

Please let me know if you have any questions.
​​
Have a great day!

All the best,
Mark R.
Lord and Taylor | Customer Service Specialist

It was sale item, the return amount was about $31, but boy that Mark R. From Lord and Taylor put out a good fight for $31! Good job!

Please go somewhere also.

Unfortunately I had to give them a ONE star, they are definitely a negative zero. I saw a pair of Pink Gucci Shoes online that I was interested in purchasing. The description of the shoe said beige. I contacted L&T to verify that I would be receiving the pink shoe I saw in the picture and not beige. Hani H told that me that the picture was wrong and the shoes were actually beige. The next morning I see that the description had been changed to pink so the shoes were actually pink. Unfortunately my size was now not available. I order a different color in a 9 1/2 and I was sent a 10. I returned the shoe and reorder the shoe in a 9 1/2 and again I was sent a size 10. I provided the Gucci size chart in my return to help. I've contacted their slack customer service numerous of times trying to get it resolve. They basically just send you a email stating " I'm happy to help" but actually don't. This process of trying to purchase these shoes starting on February 4,2022, thirty days later, (March 4,2022) I'M STILL WAITING ON ASSISTANCE. They have no standards as far as customer service. Worse online shopping experience I've ever had!

I ordered a pair of shoes over a month ago, and have received no notification as to when they will ship. My account has already been debited, but I'm still waiting for my order. I have successfully cancelled my order

I thought I was doing business with Lord & Taylor, a store I loved that treated customers well. Not! I ordered a jacket for my daughter for Xmas. It didn't fit. Unlike w old co, there is no Xmas return policy and c I purchased in mid-Nov store refused to even let me exchange for a difderent size This is not the same co STAY AWAY!

Bought a food processor online 12. 16. 21. On 12.20 I had yet to receive any shipping info. I sent a text in asking if I could just cancel the order so I could order elsewhere and I was told it is already being processed. Okay. Still waiting! Yesterday 12.22 I sent another message asking because I still hadn't seen a shipment pending, and was responded to at 1:38am! They woke me up! I cannot wait to get this item, only to return it? That should be a fun process... stay away! Buyer beware! EFF Lord and stupid Taylor! Thank goodness the item I bought was under $50, I'm going to dispute the charges with paypal next after blasting this review everywhere I can.

To Whom It May Concern,

Where are my ORDERS: ******* and *******? If I don't hear from you today... I'll be contacting the OFFICE OF THE ATTORNEY GENERAL LETITIA JAMES STATE OF NEW YORK DEPARTMENT OF LAW. Awaiting your response...

Respectfully and sincerely,
Linda

Never received order. No communication - no phone number and not possible to speak with live person.

I ordered some Canada Goose products from L&T and was immediately charged. It's been 11 days and I can't get any information as to what's happening. Other than a few templated responses from a bot and a canned email response, all communication has stopped with any further inquiries. This is the first time in my life I've written any type of review and was compelled to do so since the service is so terrible. I can't imagine this company staying afloat at this rate. On the other hand, if your looking for aggravation, lack of any type of real communication and being left completely in the dark with regards to your order, this is the place for you. Oh and a nice bonus, if your looking for any chat help, you might be waiting a while see that chat log times. I finally gave up when nobody bothered to join. This Company is a dead duck, reminds me of the last days of Sears.

I recently purchased a top from Lord & Taylor online. After hand washing it, the collar immediately frayed & threads were visibly coming apart.
When I sent emails to request a credit or a refund, I was merely given Instructions on how to wash the top... LOL

Not the Lord &Taylor I used to know! At this point I blame myself for not reading the nearly 45 negative reviews and the 1.58 star rating prior to ordering this shirt from them. I learned a $50 lesson. Thankfully, I didn't spend any more money than that.

In the future, I think I'll buy my shirts made in China directly from China.

I placed the order on 10/18/2021 - $602. Delivery was promissed in 4-7 business days. Credit card was charged immediately.
I started contacting Customer Service - email, live chat, text, there is no phone - on 11/01/2021: order status or refund. Responses came day later:
"I understand and I apologize for any concern. Rest assured that one of our team has been requested to our appropriate department regarding on your concern. Sincerely apologize, this is not the experience we want you to have. As soon as they get information we will get back to you immediately. We are asking for your patience and understanding as we resolving this matter."
I keep contacting them every day - no resolution.