LKQ

I am very livid. My car has been in the shop since Jan 28th and it is now March 19. LKQ just sent my transmission last week and it was the wrong one. Last year I experienced the same thing when getting my engine replaced. I called and got nothing but transfer after transfer. I finally talked to warranty mgr and he blamed everything on the service advisor when my car is. How when she was not the one that sent the transmission. I overlooked r.o. And everything was correct on her end. LKQ is the worst every at communicating and getting the job done. I have spend over 2k in rental fees and I am passed. I don't get it and shipping is coming from the same state. They definitely don't have the right folks answering phones. I rather talk to AI.

Entrance fees is too high $5 dollars. There are no late model wrecked high profile insurance cars, most are inner city ghetto cars at least 12 year old. Part prices almost as high what you could find new on eBay, Amazon, etc. Also they will blackmail you on buying the warranty and that's not include the environmental added at check out. For the last four years, LKQ got too greedy and customer service is non-existing. I have called over five different phone numbers from local customer service straight to their headquarters, no one answered the phone. Tried for three days calling, emailing...NOT ONE reply. Absolutely horrid service.

Called LKQ for a used transmission, gave my customer a quote for a transmission from your online site. The price that I got from the salesman was $300 more than what I quoted my customer. The salesman told me it was with warranty which they do not show on the online site. I was transferred to talk with a supervisor who was unprofessional to say the least. He stated that I was a bad mechanic because I didn't order a motor, tranny, etc in over a year. I cannot help that my customers are not financially stable to afford the job, my shop is packed on a daily basis with small or minor jobs. I am tired of arguing with people who have no idea how to do their job. I've checked reviews online and they are terrible. This company needs a complete overhaul. Sadly, I will never do business with this company again & will not refer them to anyone.

What's going on with the website, it's not working. This used to be good place, need better,reliable, compassionate employees! I will not return to this establishment, Amazon is my best friend now, parts are cheaper brand new!

I ordered a used heater control panel and was told it would be delivered in two days.
Nope. Two weeks later- still no part. Not one phone call on their part. I called every other day…. Excuse after excuse. I finally cancelled the order in frustration. Went on car-part.com and had one ordered and shipped in minutes.
Piss poor service with a free side order of lame apathy

This company is a joke. Don't support them. You can't even call them to ask a question (like how long do your cars stay in the lot). You can't email them. Their 800 line is a crock of crap designed to get you to go the website, or sell your car. AVOID THIS COMPANY! Any company that won't even hire customer service to answer basic questions is trying to tell you something- that they suck. Listen to them..

This company is not trusted to do business with bought a motor that was removed and damaged by them they did not repair damage. Contacted them because warranty was purchased they wanted pictures and a written quote emailed all items requested and they did not cover expense's. I will not do business with this company again.

I signed up for the email alerts when a certain model became available...it was a 5th gen ford explorer. I got an email on friday. I went to the website and the photos showed the vehicle was intact. The next day I go to LKQ...the car was picked clean. Nothing but a frame left. The sticker on the vehicle showed it arrived at LKQ over a year ago...never again will I go there.

I just bought a $3,000 motor from them and had it put in my car 7 months ago and already had to put it in the shop. Come to find out LKQ sold me a crappy motor and my mechanic said it's fixing to blow and there's no fixing it. Now I'm 5,000 in the hole and stuck with a car I can't even drive. Beyond disgusted

Went to purchase a camshaft for a 4.0 at LKQ and when i got to the counter they surprised me and said 349 dollars plus core. Its a used part and LKQ purchases cars for 210 dollars. Wouldn't recommend going.

I go to Lkq all the time to buy parts. There is a female there that works there. That's always rude even after us that I do not want the guarantee she'll start cussing and giving me these dirty faces into and his route at all times I go there all the time, and I prefer not to go to her register, but to the other one, I think she was a little Hispanic lady. They help me all the time with smiles and always greeted me. It was never rude and this hasn't happened the first time it is all the time, and she talks about inappropriate things to her coworkers, when the customers are right in front of her

Recently purchased front axle assembly from a local yard. It was installed and the first time driving further than a couple miles front end locked up. Took to a shop as instructed by LKQ to determine what was wrong. The front pinion bearing was seized. LKQ provided the shop with another axle which was also damged. They provided another axle assembly and it was installed. This process took over 3 weeks, and when we picked up the vehicle had to pay all the labor for the new install. I was never told I would have to pay for it, I was never contacted by LKQ at all other than to ask where I took it to be checked. I did install the first axle myself, but was not told when I purchased that this would void any type of warranty. I was assured by LKQ that the part would be warrantied by them,

If you purchase from LKQ buyer beware they will cost you more money in the long run.

1st engine failed twice in 1000 miles. Second engine failed within less than 1000 miles. They stated I had the gold warranty and it paid $90 an hour. They only ever paid $50 an hour. They don't communicate with you. The engine was purchased through Jegs. They are equally at fault. You can't even contact that company. Worst mistake I ever made was not reading the reviews. I chose not to even fight for another engine. Because I don't want to go through this again. Just take my losses and move on. Hopefully I can prevent someone from going through this. Don't deal with Jegs or LKQ/ATK

Instead of unplugging wire harness at ecu they butcher the harness and cut at the connector making it useless if needed. It takes less time to unplug the2 or 3 connectors at the ecu than to cut each connector on an engine.

Stay faaaar away from them.
Bought a transmission from them. Installed it and had a loud whining noise. Called them for a refund and they made up some bbull$#*! excuse. Now I am down $2000.
Terrible company!

Website says they open at eight. I stood in the parking lot knocking on the door and ringing the bell and calling until 830. Finally someone on a forklift around back approached me and said he would get someone to let me in… That never happened.

I called back a few days later to make sure they were open and someone would be there when I arrived. A gentleman named Omar was incredibly rude and unhelpful. Very condescending and unapologetic about my earlier experience waiting in the parking lot.

When I finally received the door panels I ordered, they literally still had loose french fries in the compartments. Seriously? You literally could not even turn the door panels upside down and dump out the trash and french fries? This company is an absolute joke. Do not buy from them.

Bought an engine from LKQ and my mechanic stripped out the threads for the oil sending unit. I worked with Ronnie on my options. Ronnie had a freshly rebuilt sent out to me. There were many complications of which most were my fault. Ronnie was very patient yet very involved with taking care of any issues or questions I had. He certainly worked hard to make sure I got what I needed.
Engine runs great. Thanks Ronnie

Each and every part has a 30 percent markup at checkout for 'GU' some kind of '90 day guarantee. They also toss in an 'environmental fee' - no specific part, 10% of total costs. I was charged $25 for an 'oil pan' which is a plastic cargo storage container.
$150 in parts, $50 in 'guarantee charges', and $15 'environmental fees', $15 tax. So on top of price gouging for each part that's $150 = $230 - 30% over web site 'prices'.

Thieves, definitely rude, DO NOT SHOP HERE.

I've been on hold for over an hour, was hung up on. I had to call twice to have a receipt to be emailed to me. They entered a wrong phone number for my son who originally ordered the part. Very unprofessional and unconcerned and cares nothing about the customer.

I wrote a post awhile back saying how great they treated me. First engine had stripped threads on sending unit. Got a another engine. Barely made it to the first oil change. Totally ripped off. $5000 waisted. Avoid this place at all costs.