I WILL NEVER USE LKQ FOR ANYTHING EVER AGAIN. I HAVE HAD 3 LKQ REMANUFACTURED ENGINES IN MY 2009 RAM 1500 IN A SPAN OF LESS THAN 4 YEARS NEEDING A 4TH DUE TO NUMBER 3 ALSO FAILING WITH AROUND ******* MILES ON IT AT TIME OF FAILURE. HOW DID IT END UP YOU ASK?

LKQ KEPT SUPPLYING TRASH ENGINES UNTIL THE WARRANTY BASED OFF THE FIRST REPLACEMENT WAS OUT… THEN WASHED THEIR HANDS OF THE SITUATION STATING THE CURRENT ENGINE (ALSO STARTED TO FAIL WITH AROUND ******* MILES ON IT, ODOMETER CURRENTLY AT ******* OR ******* MILES ON IT AT THE TIME OF WRITING THIS REVIEW) IS OUT OF THE ORIGINAL WARRANTY PERIOD. WHAT MAKES IT WORSE IS I WAS IMMEDIATELY CONCERNED WITH THE TICKING IN THE ENGINE FROM THE DAY I PICKED IT UP AFTER HAVING THE CURRENT MOTOR INSTALLED. I FEEL LIKE LKQ PURPOSEFULLY BRUSHED OFF MY CONCERNS UNTIL THE 3 YEAR WARRANTY DATE HAD LAPSED SO THEY COULD AGAIN AS I SAID BEFORE, WASH THEIR HANDS OF THE SITUATION. I HAS COST ME AROUND 12K DEALING WITH ALL THESE FAILED ENGINES FROM START UNTIL NOW AND ANOTHER 3K OR SO TO REPLACE THE CAMSHAFT AND LIFTERS IN THE CURRENT ENGINE LKQ CLAIMS THEY CAN DO NOTHING ABOUT. I WOULD BEWARE USING THEM FOR ANYTHING AT ALL. I HAVE INCLUDED MORE DETAIL IN THE PICTURED INVOICES AND WELL AS MORE EXPLANATION BELOW OF HOW THINGS WENT.

ADDITIONAL NOTES: UPON PICKING MY TRUCK UP, AFTER THE 3RD REMAN ENGINE WAS INSTALLED, I BROUGHT UP THE FACT THAT THE ENGINE HAD A LOUD TICK IN MY OPINION(THAT I DID NOT HEAR IN ANY OF THE OTHER TWO ENGINES PREVIOUSLY INSTALLED OR ANY OTHER CORRECTLY OPERATING DODGE TRUCK OF THE SAME MODEL I'VE EVER HEARD). THIS WAS ALSO AFTER HAVING NEW EXHAUST MANIFOLDS AND BOLTS INSTALLED AND CONFIRMING IT WAS NOT AN EXHAUST LEAK MULTIPLE TIMES THROUGHOUT THIS WHOLE ORDEAL. CHRISTIAN BROTHERS(REFERRED TO AS "CB" FROM THIS POINT ON) CONTACTED LKQ ABOUT THE NOISE AND WAS TOLD THAT THEY USE AFTER MARKER LIFTERS AND THEY ARE JUST NOISY. AFTER THE 1ST OIL CHANGE ON THIS ENGINE, THE OIL HAD METALLIC SPECS IT, TO WHICH LKQ SAID IS NORMAL UPON THE FIRST OIL CHANGE AND BRUSHED IT OFF.

IT GOT TO A POINT THAT I INQUIRED ABOUT THE NOISE TO CB SO MUCH, THAT THEY DID WHAT THEY COULD TO FORCE LKQ TO PAY FOR A TEST ON THE ENGINE TO SEE IF IT PROVED ANYTHING WRONG. THE MEDIOCRE PROCEDURE THEY ALLOWED CB TO RUN, DID NOT WARRANT ANOTHER WARRANTY CLAIM. SIDE NOTE: CB WANTED TO OPEN UP THE ENGINE TO VERIFY NO DAMAGE WAS BEING DONE BY WHAT WAS ALREADY SPECULATED TO BE NOISY LIFTERS. THAT WOULD HAVE BEEN THE RESPONSIBLE THING TO DO, BUT LKQ THREATENED THE WARRANTY COVERAGE IF CB OPENED IT UP.

FAST FORWARD TO A COUPLE OF WEEKS AGO TO WHICH THE NOISE HAS NOW TURNED INTO A DISGUSTINGLY LOUD CHIRP. CB STATES THAT IS THE SOUND YOU HEAR ONCE A LIFTER(S) HAS/HAVE FAILED TO THE POINT IT IS SCRAPING THE LOBE OF THE CAMSHAFT AND IS NOW CAUSING INTERNAL DAMAGE. AT THIS POINT MY TRUCK HAD ******* MILES ON IT.(CONFIRMED BY THE FACT I HAD MY REAR SHOCKS REPLACED UNDER WARRANTY WHEN THE SOUND WAS FINALLY DIAGNOSED AS FAILED LIFTER(S). IF I WAS STILL WITHIN THE 3 YEAR WARRANTY PERIOD THIS WOULD HAVE BEEN A POINT IN FILING A 4TH WARRANTY CLAIM AND GETTING A 4TH LKQ REMAN ENGINE. HOWEVER LKQ WILL NOT STAND BEHIND THEIR PRODUCT DUE TO BEING OUT OF THE 3 YEAR WARRANTY PERIOD BASED OFF THE FIRST ENGINE SWAP DATE. EVEN THOUGH I INQUIRED ABOUT THE NOISE WAY BEFORE THE WARRANTY WAS EXPIRED. THIS CURRENT ENGINE IS JUST AT A YEAR AND 3 MONTHS OLD AND HAD ******* MILES ON IT AT THE POINT IT WAS CONFIRMED I NEED TO REPLACE THE CAMSHAFT AND LIFTERS. APPROXIMATELY ANOTHER $3000. 00 IT WILL COST ME TO MAKE THIS REPAIR DUE TO LKQ NOT STANDING BEHIND THEIR PRODUCT AND TAKING THE TOO BIG TO FAIL STANCE RATHER THAN DO WHAT IS RIGHT. AT THIS POINT I CAN ONLY THANK GOD THAT CB IS DOING ALL THEY CAN TO HELP OUT AND THAT I AM FINANCIALLY STABLE ENOUGH TO DEAL WITH THIS SITUATION CAUSED BY LKQ'S INABILITY TO PROVIDE THE SERVICES TRUSTING CUSTOMERS ARE DESERVING OF.

I few positive points: in general, everyone I've talked to on the phone have been courteous and professional. The rest of this process has been painful.

There are plenty of details, but here is the high level summary:

I received my replacement engine and shipped my old engine back to them to receive my core deposit. They received my core a month ago and I have yet to receive my deposit. I've called three times asking about the deposit and have yet to receive a clear answer when I'll receive it. Shady.

The agent I've been working with refuses to work via email and cannot be contacted via phone; only callbacks. When working 8-5 it is very difficult to accept random callbacks from them. This makes it near impossible to make any progress on my claim. I believe they don't do email so there isn't documentation which can be used against them.

The engine they shipped me had a cylinder with bad timing. I'm NOT an engine guy, but from what multiple mechanics have told me, this is clearly their fault and is a foreseeable, preventable problem. Shipping an engine with this defect is a poor reflection of their remanufacturing and QC process. I would expect a company to apologize for their mistake and do whatever they could to help make the situation right.

Instead, they tell me that they will only pay for a portion of the labor cost of the replacement repair.

To be fair, this "split cost" IS following their standard written warranty policy, BUT I fundamentally think it is wrong to send a customer a preventably faulty product and then immediately expect the customer to pay for the manufacturer's mistake. Why would a customer ever do business with a company like that?

Yesterday I received a call that they might honor the warranty, but only if I shipped them the faulty engine back because they wouldn't recognize the diagnosis I paid for from 2 different mechanics (not a cheap diagnosis).

This means my mechanic will have to remove my engine, package it, ship it to them, they inspect it and if they're honest, then MAYBE they'll send me a replacement back. Sadly, I don't trust them to honest in their diagnosis process. It would be very easy for them to say something "technically" wasn't their fault and then I would be even more screwed than I already am.

All in all the process will take an additional 4 weeks. Per my mechanic, industry standard practice is to ship a replacement engine and complete the repair and send the old engine back. By doing it this way, the complexity, labor and chance for error in the repair go up so much that my mechanic refused service doing the process they demanded.

I would be overjoyed if they offered to pay for the repair, sent me my core deposit and shipped me a replacement engine in a reasonable amount of time.

My wife and I have 2 kids. This process has left us sharing a single vehicle for the better part of 4 months. There are things I could have done to speed the process along, but at the end of the day, I'm the guy who ordered a preventably bad engine. Their mistake has cost me hundreds of dollars and hours of time and I still have their bad engine in my truck.

Lied to, stolen from, and then treated like crap because it was raining all day and I had an umbrella over my door and I'm traveling in a junkie old truck. Treated like I was absolutely wrong for being lied to, stolen from, and finally disrespected. I really love some of you guys. I have meant some really great hard working people at the yards. My things is I like to hit one area at a time take my time walk the yard, walk around then let unckles know what is really going on and people get all bit hurt when there crews mess ups come back to ultimately show poor management. When the boss is away the employees play. Except since most of them are illegal you must understand one thing. Cheap but costly labor to the company as a hole. I sent two emails today nothing in return from the yard to correct the issue. I had to actually waist an entire day to get my stolen items back from an employee which I caught by chance. I asked who updated the site not one person could answer including main staff. I liked the manager but he lost two sales worth 600 plus an additional 599 total cost for all the misc stuff that I would have got if I could have got to it. It wasn't worth it to tear off a bed that most likely get damaged cause the toughest item they have is an engine hoist but keep it real if you can not fit it in there then guess what you can't get it right. This is done why. I mean they really need to get spanked over this $#*!. Really who the heck let's there employees steal from someone and know about it. I guess if you set the example of a thief then you will keep getting bad reviews. I would be on the job and so would my employees. Not sitting around all day letting bad things happen to potential customers. Joe would not have let this happen. After that loss everything became a big $#*! pile, just people sucking a paycheck like LKQ Baltimore is the welfare office. I guess to them it is, the example is sit on your $#*! the customers is not important do what you want Rob who ever you can, the more stuff stolen I guess the bigger the bosses tool box is. I lost a full day over my $#*! being stolen by them then had to go by more tools to go back and they won't even move a car over so a person can get the part out. Worst so far absolutely the worst.