Living Spaces

STAY AWAY! Horrible customer service rep Justin. They delivered the wrong couch. I reached out while it was still in packaging, customer service rep acknowledged the mistake and apologized said it would take around 4 months to replace with the one i ordered. Said in the meantime we can use this. I then call back later to see if shipping status updated and they said no but apologized again and offered a $100 gift card. Then a week later a rep at the phoenix AZ location named Justin called and said they are not replacing. Said he has proof via email i ordered this couch they delivered. I knew this was a lie and asked him to forward me the emails hes claiming to have. He put me on a long hold then sent me two purchase orders. Once correct one which has my signature at the bottom and clearly shows the correct couch and a completely different one with the incorrect couch that DOESN'T have my signature. When i pointed out this was proof that they sent the wrong couch as the one they sent does not have my signature he said it doesn't matter they're not replacing. I then asked where the emails were he claimed to have that showed i approved this couch. He then admitted he didn't have anything to prove it. And yet he still says he won't replace it with the correct one.

Customer service is non-existent. I ordered a sectional a month ago and it was to be delivered today. I got a call from the shipping company telling me that part of the sectional was damaged and they can deliver part of it. The shipping company was friendly and mistakes happen. I contacted Living Spaces to let them know that I was concerned that I would not have the same dye lot on the other half of the couch and this was concerning to me. The lady I spoke with was of no help. It sounded like she was reading off a script and not answering any of my questions. She also would talk over me and never really hear what my concern was. I asked to speak to a manager or somebody else that could help and she told me there are no managers that would talk to me. At this point she said there was nothing that she could do for me and told me that she was going to hang up. And that she did. I contacted them through messaging and still got no help and no answers or resolved to my problem. They told me that a manager should contact me in 24 hours or more. I feel this was a simple problem that could have easily been resolved with customer service. Problem is there is no customer service. So now I am in limbo with no couch and no refund.

I purchased a warranty plan; the furniture started chipping, and they did want to cover it. The furniture is cheap; the company is the worst; never buy from them.

Charlie new manger on Bell Road is not a good employee I am African American and I have a living spaces credit card he told me and my family we was trying to steal I own a business and have more money he will ever have and he told us he was calling the police and wanted us to leave he should not be working at that store or any store I feel like I was racially profiled for my color and my lawyers will be sending out a letter to living spaces to start a lawsuit

I bought a couch in light gray it was delivered dark brown, can't return & charging me $461 stay away!

This is re: Special Order. This order been delayed so much for over 2 months. Initially I was informed by Living Spaces at San Leonardo, CA store that order will be delayed 4-6 weeks. Then it was pushed out 6-8 weeks. Store doesn't know where in manufacturing process the order is, or if even process ever started. They keep sending emails to vendor who never responded. I drove 2 hours to the store to file a complaint. They told me there is a recent backlog from vendor, which didn't make sense cause my order was placed 19JUL2020. When I wanted to cancel, they took 25% ''re-stocking fee'' although it is not mentioned about re-stocking fee in my purchase order or receipt. This is frustrating cause it is not my problem that your vendor doesn't have capacity to deliver on time. Living spaces should have known that and explicitly list that in the purchase order or receipt. I have asked for a full refund and I wasn't given that. I am filing a complaint through my attorney through Consumer Financial Protection Agency and filing a law suit against this misconduct from that company

So as a consumer, I was willing to wait the 122 days that it took to manufacture our new sofa from Living Spaces. The order update process was non-existent and any inquiries were left unanswered both at the store level as well as their Customer Service Department.
Finally, that exciting day arrives that we get notice of a pending delivery by some jive@$$ 3rd party vendor (XPO Direct) and our "window" of delivery times were set. (Not honored... but set)

Dragged through the snow, salt and Wolverine's talons, this is what we received... Now, we are forced to work through their "warranty department" as LS (Living Spaces)
Lucky for us, they are quoting 160+ days for a new sofa or 10% off of this flaming bag of $hit that they dumped in our livingroom... Conflict resolution gone way wrong so our advice to anyone? BUY LOCAL, SMALL BOX so you can look them in the eyes vs. taking it up the tailpipe like we are

I did buy a sectional at Living spaces last display item, I knew that not warranty, but I was never realized that the 1300. 00 sectional was falling a parts after one month, the cushions become very floppy and they look like I was buying this product at 99 store. I went and talk with Andrew Manager at Irvine, he told me I CAN NOT DO NOTHING FOR YOU, I did ask call the factory, he said I have no idea who is the dealer, I
Asked call headquartes they may know, he said I have no clue how to reach them HORRIBLE CUSTOMER SERVICES PLEASE DO NO T BUY ANYTHING, THEY ARE NICE WHILE YOU ARE BUYING AND, THEY DO NOT CARE AFTER YOU PAY.

About a year ago we purchased a living room set, because our puppy chewed a hole in the old one. We found a living room set we liked and purchased it. We asked the sales person about a extended warranty that would cover pet damage and she told us about what they offered and it would cover that kind of damage. A year later the dog chewed a small hole in the arm. I called the warranty company and they told me they do not cover this kind of damage and they receive calls like mine stating that they have been told that the sales people are telling the customers all the time that it is covered. I went to the store today and explained this to them and the manager told me sorry we cannot do anything about this. I am going to have to pay for this damage and told the manager I will never purchase anything there again due to misrepresentation. He said that was fine. I am in retail and this is a total lack of customer service and customer service is all they have to sell, because there are other places you can shop.

I purchased a bedroom set to be delivered, I was given a delivery date and time (a large window for the delivery time), the delivery driver called to tell me he was having problems locating me in the apartment complex. The driver who could speak very little English was difficult to understand and I told him I would go outside and watch for him. I waited outside for 15-20 min in 102-degree heat, and I received another call from the delivery driver advising me that he was here, I could not see him and advised so. Based on his information, he was at another apartment complex. I noticed one of the maintenance men on property and asked if he could speak Spanish, he did and attempted to direct the driver to my location - this did not work, as he could not get the delivery driver to understand. The driver was then asked to stay where he was, and I would go find him. I did locate him, and he followed me 2-3 blocks back to my apartment. I did confirm that entering my address into Waze took me right to my building. Once the bedroom set was unloaded and, in the apartment, it was determined that they were missing several bolts and could not assemble the bed. The only option they offered me was to send someone out between 6 pm and 12 midnight with bolts and assemble the bed. I asked for a shorter delivery window, and they said that they could not provide one. I told them to come pick up the bedroom set and return it. I would purchase from another company who cares about their customers. Please note all of the BAD reviews posted about this company. You should not purchase anything from them.

I recently purchased a nightstand from the Drew and Jonathan Collection at Living Spaces. However, my experience left much to be desired. Immediately upon delivery, I noticed an unpleasant odor emanating from the item. Despite following Living Spaces' advice to air it out for several weeks, the smell unfortunately remained.

When I reached out for help, the warranty had just expired by a few days. They suggested I call the third-party extended warranty company. However, they redirected me back to Living Spaces, as the issue was present since delivery.

Upon contacting Living Spaces once again, I was disappointed to find they declined to provide any assistance or resolution. Now, I am stuck with a nightstand that reeks and no support from the store.

The poor quality of this item and lack of customer service from Living Spaces has certainly tainted (in the truest sense of the word) my perception of the Drew and Jonathan Collection. I would caution potential customers to be wary of their purchases, especially from this particular collection. If the quality and customer service I received is indicative of the overall brand, then Drew and Jonathan might be ashamed to be associated with such a disappointing experience.

The worst! It takes a lot for me to write a bad review, however if there was less than one star, I would give them that.

I purchased a recliner in early November. It took 2 weeks to deliver.

After 10 days the switch blew while the chair was (and still is) in the open position.

Since I had purchased an extended warranty, I thought there would be no problem. BTW, I paid nearly as much for the warranty etc as I did the chair.

I filed a claim immediately. The next available appointment was 3 weeks later.

The tech came and says the switch is defective will take about 2 weeks to arrive.

AFTER it arrives, I need to call them to set up another appointment which will be another 2 weeks!

By this time I will have had the chair for almost 4 months with only 10 days of use.

I went to the store and requested a refund. I couldn't get one because of their 7 day return policy. I had it for 10 days before it quit.

Spent at least 4 hours on phone and in store trying to get a working chair.

Today I get an email asking for at least 6 pictures of the piece and told that it could take up to 8 weeks for a new part. THEN another 2 weeks for a tech. This will then be roughly 6 months total.

By the way, LIVING SPACES DOES IT'S OWN WARRANTY! They have the latitude to make their own exceptions.

I will never go back.

I wish I had read the reviews before shopping there. I see a lot of complaints with the same/similar problem and a lot of canned apologies from Living Spaces, but apparently they are not sorry enough to change their practices.

They made our couch wrong, and since it was a "special order" they will not fix it, or let us return it. Save yourself the headache, go to ANYONE else to buy your furniture.

STAY AWAY AND DON'T BUY THEIRWARRANTY SERVICE! The warranty service is a SCAM I purchase it for the 2 pieces of my white couch Got the stain on the arm, they sent me a cleaning kit that made the stain look a thousand times worse! NeXT they sent the technician to clean it and told me he can't do anything with the stain, took many pictures and left. After that the warranty service told me the type of satin is not covered by the warranty because it looks like accumulation of stains Told them the cleaning kit they sent me made it look like this but they did not acknowledge itThe warranty services are constructed the way they won't cover anything!

At the end of May I had ordered 2 outdoor chairs and a end table which was supposed to be delivered June 2, come June 2 I get one chair and the rest of the stuff is on backorder until the end of July. After hours spent on the the phone with the call center in Mexico trying to get someone to understand why i wanted to cancel. After numerous hours and frustration finally got a lady on the phone in the States who understood and got approval from her manager to not charge me anything and give me a full refund. Well the pickup which originally was supposed to happen on June 11 but nobody came to pickup until the 13th.
Today I called because I only received part of my refund then was advised that I was charged a $59 pickup fee for their mistake because the chair was already at my house. Even though i had alread received a refund receipt originally for the full amount. I called once again, tried speaking to a manager and got nothing. I will never ever purchase another item from this company and its very upsetting this is how they treat their clients while most of our house furniture was purchased from them. Unbelievable. Shame on you - Refund Receipt was $303.45 - Money Refunded $244.45

I like Living Spaces furniture for the most part. I really do. I just ordered almost $4k worth of furniture for my mother's new apartment in an assisted living facility. I called not once, but three time to ensure that the delivery drivers Living Spaces was planning to send out were vaccinated. This is a requirement of the assisted living facility and it's one that I totally understand and respect. Delivery day comes and my worst fears came true-one of the drivers was unvaccinated and totally contentious. The other delivery guy wasn't exactly cool about it, but produced his proof of vaccination. Finally, after 20 minutes, the unvaccinated guy relented and agreed to take a rapid test. I just had a feeling something would go wrong and fortunately had a box of tests in my purse. So here I am, in the rain, administering an antigen test to this delivery guy. Needless to say I was livid. Why did I bother calling not once, but three times to make sure Living Spaces would send vaccinated drivers? I called management today to express my frustration and was offered a $25 gift card. I asked for my $200 delivery fee back and management refused. Moving forward, I'll be buying my furniture from Costco or some other more reputable dealer with better customer service standards.

If I could give this place a 0 I would. I ordered an item in July - their website said it couldn't come for 4 weeks. Okay that's fine, I understand supply chain issues right now. Well at the end of August, after the date the item was scheduled to come I reached out to Living Spaces to ask what was going on. It was only after I reached out and got sent through different levels of management that they THEN shipped my item - mid September. The item arrived at their shipping partner mid-September... then sat, and sat, and sat. I complained again and THEN the item was shipped out to me... now we are on week 3 of me getting rescheduled for my delivery... 3 times in a row of a truck broken down, them running late and not getting to met, etc. etc. Of course, they don't tell you they aren't coming... they just don't show up and then sometime later at night you get a message saying how they're sorry but they're available to reschedule 5ish days from now. I still don't have my item on 10/10/22 - now instead of 4 weeks it's been 3 MONTHS with no end in site. Trust me, avoid this company like the plague.