Living Spaces

They will tell you the item you ordered will take 2-3 weeks, just to make the sale and get your money. Then they won't follow up with you about your item at all. You'll call after 3 weeks and they will tell you something completely different on the phone and tell you this item will take 4-6 weeks to make. Even though you were told it was already made at the time of purchase. They'll blame the other person and Covid 19. Then after 8 weeks you will call back because no one who said they'd get back to you, actually got back to you. Then at 8 weeks they'll tell you this item is discontinued. You will not be receiving this item. You'll sit there wondering when they were going to reach out to you and tell you this, if you had not called, how much longer would your money of been held hostage? Living spaces takes your money by telling you lies to finalize the sale, for goods they do not have. They take your money to stay afloat as a business and can not follow through on what you've agreed on. The couch we bought is still being offered on their website exact color, model and fabric. They are still selling an item they do not have. It was the Charcoal Lodge. They are the Fyre festival of furniture stores.

I spent 11 hours now and a whole month trying to get my damaged table resolved Kevin said he'd call back the next day and I didn't hear from him for 7 days and then he did nothing she is the only manager you can talk to I reported him to enger and he never got back to me when he promised he'd call the next day to follow up I then tried to get hold of Grover geiselman and his assistant Asia said she would get him on the phone and to keep the Line open for a half an hour he never called then I called back and spoke with Jessica and she said Asia would call me back shortly she was on the phone it's been 4 hours no call then I spoke to lady and she hung up on me and I spoke to d a n a and she said she would call the next day at 4:30 which was a couple of days ago and she never called back and then you call and call and they do nothing and they say oh we're sorry we're sorry and now it's been a month and I still have the table unresolved

I placed an order on 3/22 in store for a bedroom dresser set.The sales lady informed us the delivery will be on May 4th, which we were willing to wait for based on shipping timeframes. I called living Spaces customer service to inform them that I no longer needed the nightstand, but to keep the dresser and chest of drawers. It sounded pretty straight forward and understood. I worked at home intentionally on delivery date, and when the drivers arrived, they informed me that they had a nightstand only for delivery! They also informed me that their invoice stated they had to pick up a dresser as well, however the warehouse said the order was cancelled and did not place it on the delivery truck. At no fault of the drivers for the mishap, he called customer service in front of me, and the rep told him that they lost the dresser in the warehouse, and the chest won't be delivered until late June?! I was floored and called customer service, and all they could do was apologize and let me know once they find the item that was misplaced from arrival, they will schedule a delivery. Find the item? How ridiculous! I've gone online to view my order and status, and they have no update with an anticipated date for arrival or any details whatsoever. I've proceeded to wait for my order patiently and now on 5/15 with no bedroom set, I've decided to order from a different company online, and will expect my new set to be delivered in the next 7 days! 7 DAYS! Do not do business with this company, I will also be cancelling my new store card as I refuse to do business with them ever again!

H if there is minuses stars
I bought different stuff with almost $5000 for my new house and my nightmare started with my disable son's daybed when there are getting out from the box to find the bed is completely damaged and my sone should sleep on the couch till end of July. Then the unresponsabl customer care employee called to with very bad attitude. Warning me that the call is recorded and asked me if I want to cancel the order.
Secondly when I opened the dresser to put my stuff I found the one of the drawers is completely damaged from inside by had been fixed with glue and couple of screws.
Today was the most worst day I called to confirm the daybed and the living room to be shocked that the bed will not be delivered before mid or end of july. And after when the delivery truck arrived they start to arrange the livingroom I have been told that small mistake happened as one of the sofa came without legs and I have to accept as is till they bring me the legs after one week or they will take the both sofas back to the wearhouse.
I called the customer service and showed alot of sadness on her voice and asked me to wait 2 minutes to call the supervisor and she kept me on the waiting up to 40 min then she hanged on me.
I called back to talk to a very careless person and when I asked him to solve my problems he said that they will send me $100 voucher.
The conclusion dont buy anything from this bad place unless you are ready for new nightmare.
Go to better and professional places

LIVING SPACES IS THE WORST! I ordered a Cal King bed, and I received an Eastern King bed. Incorrect delivery was on Thursday 12/9. They came again today, 12/13, and they tried to deliver the same incorrect item. I've taken 2 days off to wait for these deliveries, and Living Spaces is doing nothing to help. The delivery person wouldn't even take the bed back that was delivered last Thursday because they have more stops to get ti today! Customer Service is terrible and has done nothing for the inconvenience, and it's upsetting that I can't even get a hold of the person who assisted me at the store (Theresa at San Leandro Living Spaces). I wish the store was closer to me - I would complain in person. But it's a 1.5 hour drive. The only thing being offered is to re-deliver. But its already been an inconvenience to take 2 days off from work. Living Spaces - you need to make this right! If you couldn't take the bed back today because you had more stops, then at least give me my refund so I can buy a mattress that fits the size you keep trying to deliver to me! I am one of those people who takes a very long time to make a large purchase. It took me a year to finally decide buy this bed that I've been wanting. I trusted Living Spaces with my purchase, and you have made it such a terrible buying experience for me. NEVER AGAIN!

I spent my whole Saturday driving over 150 miles to inspect curio cabinets at various Living Spaces stores. I needed two. Found two. Purchased two, scheduled delivery full service. While loading one of the items on the truck for delivery they damaged it to the point that it is unsellable. They can not get another they say. They have two other similar items shipping to them at the end of March 2021 - it is Feb 23,2021 as I write this. When they come in they will NOT hold them, call me so I can come look at them, and if in good shape, BUY THEM FROM THEM! ARE YOU KIDDING ME? You damage an item that the customer has been waiting 6 months to find, then you won't hold another in order for most likely (unless damaged or color doesn't match the base of the cabinet - long story) sell two of the items... That $3K. What is WRONG with these people/Business! They treat customers like crap and do nothing for them when they screw up. All businesses run into issues. It is how you FIX them. Take care of your customers and they will continue to further your success. Treat them like crap and you end up with bad reviews that other potential customers will see and NOT spend their hard earned money with you. Stupid is what the management of Living Spaces is. Customer Service lessons, you can find plenty on the web for free, do you care to drive business and success? THINK Living Spaces, and pull your head out and turn it on!

The shipping company was 2 weeks late even scheduling my delivery. Then they changed the date and moved it out another two weeks. Then when I finally scheduled a date, I had a last-minute conflict (since their delivery window was so big) and I asked them to wave the delivery signature and switch to Outdoor Drop off. Nope. Nope and nope.

I checked back on my email instructions to find this: "If no authorized adult is present during your scheduled delivery window, your delivery may automatically be changed to Outdoor Drop Off by LIVING SPACES (or if LIVING SPACES does not change your delivery to Outdoor Drop Off, you will be charged a delivery fee to reschedule)."

A fee to reschedule after they rescheduled me twice! Are you kidding me?!?! Then I called and they said if I missed the delivery and didn't reschedule they would charge me a restocking fee.

There are way too many furniture shopping options to deal with delays, fees and delivery problems of this sort. Their furniture is not THAT special.

Do not purchase from them online. I ordered a sectional from them on 11/5 because I was assured I would have it before Thanksgiving and that didn't happen. I found out two days before it's "delivery date" that it wasn't available because it was open stock. I told them I really need it at least before Christmas and they basically told me it would ship when it shipped. The order was about a month and half late by the time it finally shipped (12/23), then the shipping company lost the order. The last tracking update was on 12/28 and I emailed Living Spaces on 1/6 since XPO wouldn't tell us anything. After a week they tried to tell us it was a weather related delay (it wasn't) and it took 20 total days (plus 5 emails, 6 calls and hours of my personal time) for them to finally figure out that XPO lost it. XPO is an actual nightmare, our local branch hangs up on people trying to get info, but that's a whole other issue. They tried to automatically order me a new one with no shipping timeline, I told them I needed to speak to a manager first to figure out what our options are, they told me they would call me back today and still no call. Horrible customer service, horrible experience and I give up and cancelled my order. Emails would go days/weeks without being answered and the system online never reflected any concrete updates so I would just have to take their word for it. They say they will escalate the issue but it doesn't happen. I honestly feel they don't care about the online customers, they lack empathy in dealing with customers and they don't care that they lose the sale.

My wife and I went to the store in Fort Worth and choose 2 mattresses and paid for it. They delivered the wrong ones. When we went back to the store, we found out they marked the mattresses we originally wanted with the wrong part number, and that's why we got the wrong mattresses. The problem was when they lied and said the ones we needed were back-ordered so they don't have to match the price since the ones we needed are a little more expensive. I didn't mind if they are more expensive. I went online and found the ones I needed available at the Grandprairie warehouse where they ship all the orders from. I believe they didn't want to match the price but they didn't even tell me it was higher. I found out online it was more than what I paid. The main issue here is not price, It's customer service. If they lie before we buy, how is their service will be when we have warrantee issues or concerns in the future. I guess online reviews speak of their business. I was shocked when I saw the google rating at 1.14. My review is not to make people stop going over there, It's for management to take serious measures toward training employees to have better customer service.

Living Spaces is a terrible company. I'm at a loss for words. The worst treatment, no customer service, no call backs, no communication, no accountability. This is the worst experience I've had ever, with any company.
I ordered a custom couch knowing it was quite a bit overpriced compared to anyone else, but was set on a specific feel. So I bit the bullet and ordered it. I added the pro delivery as well as to make things easy. Though finding out online that delivery should have been free for my location, not the $99 they up charge me on an $2600 couch.

Over a month later my couch is ready for delivery. I set it up and upon delivery the guys bring in 2 parts of 2 different couches, different accents, different pillows. Just 2 half orders, one half mine, other half something else.

The delivery guys were helpful in trying to contact someone about it before they left and after an hour on hold with their own company they get through, only to have the dispatch manager tell me she'll call me the following day. No call. After a week still no call. So I call. They say the rest of my couch is on the way and that I should go into a store to get details. So I go into the store. They let me know after much passing me around that it should come in another month or so but not sure of when exactly.

Unfortunately now I will be leaving town for months and won't be there to accept it whenever that vague notice of a delivery day is. So I ask to have it returned. They say that'll cost a $500 restocking fee. What? So do I charge for a storage fee on half a couch that isn't mine in my place? Or I pay $500 for something they didn't ever deliver correctly? Either way I was informed I'll be contacted about the return.

It's been over 2 months now and no one has contacted me still. Trying to figure out what the next steps are. Just thinking, I was about to get my whole house stocked from this place. I'll never shop here again.

RUN DO NOT WALK AWAY FROM THIS COMPANY. Ordered bedroom set and mattress. Confirmed delivery. No show and no call. I as the customer had to call them. Then had to fight to get the order the next day delivered. Another day wasted waiting on this moron company.
Furniture arrived and delivered. NO mattress. Never told it would be delivered on another day or by another shipper. I had to call again and was told it would be drop shipped---but could not give me the date or time. Told them to arrange for it to be delivered at the end of the month. Was told could not do that. Asked to cancel. No response. Claimed mattress was delivered. NEVER was delivered. Now being told I have to file a claim and deal with the non delivery with the their shipper---and they will not give me the UPS tracking number.
Credit card company notified. And their lame "Thank you for bringing your concerns to our attention, we apologize for the inconvenience this has caused. We will send you a corresponding email from our livingspaces.com email address to further assist you in this matter. Kind Regards," is worthless as I have been dealing via email with them
With ALL these low rankings why is BBB not doing something?
NEVER buy anything form LYING SPACES

I finance a couch and bed totaling around 2,000.00. I bought this furniture in 2020 and have been paying 100.00 a month. Well all of a sudden a promotional fee came on my acct., causing my balance to go from 1,400 to 1,700these people took 300.00 dollars of my payment and told me I missed a promotional. I don't swear but the devil is a liar. Not only are they charging promotional fees but they also are charging interest fees. This company is of the devil and I will never ever purchase anything else from this rip-off place. About time I will be able to payoff this furniture I would have to pay around 12,000 for what it actually cost 2,200.00 I will be paying only what this furniture cost little do this evil company know. Horrible horrible horrible! IF U EVER FINANCE BEWARE OF THE HIDDEN FEES... U WILL NEVER BE ABLE TO PAY THEM OFF WITH THEIR PROMOTIONAL FEES AND INTEREST FEES!

Shopped for furniture in the Grand Prairie Texas location. I ordered a full set of furniture for my guest room. The furniture was damage upon delivery and refused. Tried to call the store only to find out that you can't call the store directly. You have to speak with a Living Spaces call center. I drove down to the store where the manager blamed the delivery team for not checking the furniture before it went out. He further went on to say that the delivery guys are contracted and do not get paid unless the delivery is made and therefore it is their responsibility to check the furniture. He credited the delivery charge and discounted the furniture so I would not cancel the order. He had the furniture redelivered the same day. The manager promised he would check the furniture before it went out. HE LIED. The damage on the second delivery was worse than the first and again the delivery was refused. I cancelled my order and was told that my account would be credited. After two weeks I did not see a credit on my account and called Living Spaces only to be told that I was issued store credit by mistake, and they would take care of the credit on my account. This store has no QUALITY ASSURANCE AND NO CREDIBILITY. I would not recommend Living Spaces.

Infuriating experience. I purchased a chair and a couch in August, and was promised an October delivery date. Understandable considering supply chain issues. In October I follow up and I'm informed it won't be in until November. Then December. December first I am promised my delivery. I plan to work from home, and get a text at 0530 that my delivery window is between 16:00 and 20:00 on a Friday. At 19:00 I still hadn't gotten a call, and notice the tracking says no one was home, undeliverable. I never got a call and never left my home. I can only assume the delivery drivers didn't want to work until 20:00 on a Friday. I called XPO 3 times and got hung up on. A few days later, I get a reschedule. I work from home again. They come in the morning, and deliver the chair, but not the couch. The delivery driver says oh I have the paperwork but didn't get the couch loaded. Recommends I call XPO. I call XPO, they say I have to call Living Spaces. Living spaces says XPO will call me. A week later I have called and called and called. I get transferred to no one, hung up on, get told someone will follow up. No follow up. No answers. No response to emails. The "National" team who is supposed to help has a recording saying you're calling outside of hours allll day. Today I call and beg for a refund and they refuse, so now I've filed a claim with my credit card company. Run. Run fast. I can only hope they pay their customer service reps 6 figures for the blocking and tackling they do along with dealing with frustrated people like me.

We had a win-win voucher to be used from a previous purchase. Their T&Cs stated that the purchase must be double the amount of the voucher when we got it. It was not sold that way and a bit deceptive. There's another reviewer that ran into the same problem.

We made a daybed purchase in store. Excited about the purchase, we decided to look at pictures online to imagine its fit in our room when we got home. We realize that the color pattern on our receipt was put in wrong by the store sales people based on seeing what the colors are called on their website. We called customer service immediately the morning after to get the product in the right color and ran into problems. Living spaces could not do anything about the wrong color.

They would have to cancel the order, put in a new order again to get it right but we would lose the value of the win win voucher.

They made it such a complex problem for such a simple mistake to fix considering how immediate the mistake was realized.

Their customer service call center people were very rude. I was being very polite asking for their help. I had trouble understanding them on the phone and had to ask for clarity. I guess they didn't like that. I was put on hold for a long time and then was asked to call back and they hung up. For a business that runs a furniture showroom with sales people to help you, they aren't very helpful with their customer service after the sale. To our chagrin, we ended up keeping the order, electing not to pay for their cancellation fees and losing the value of our voucher. It's easier to deal with purchases and returns from other retailers when little things like this go wrong. Needless to say, I most likely will not be shopping at Living Spaces again after this customer service experience.

I was excited to visit the new location, it's absolutely gorgeous for a furniture store. The sales associates were all very friendly and helpful. But after we made our purchase is when they showed their true colors of being a total $#*! company. I made sure the sectional we were buying was in stock by calling customer service beforehand and having the sales associate double check. It would take 3 weeks, fine. 3 days before our delivery date, my husband called to move the date up 1 day, they said sure, no problem. But then the very next day, 2 DAYS before delivery I get a call saying the sectional is on back order and they have no idea when it will be back in stock! I was furious! He offered me the option of getting the floor model on my delivery date if I went to the store to approve the floor model. I did, I made sure they would ship it by talking to customer service there. I wait for our furniture. It didn't show up, no call, nothing. I call and they tell me it will be another week. I'm frustrated, but I have no choice, so I agree. The next delivery date, it doesn't show again, no call, nothing. I call and am given another date 3 weeks later. I can't get a manager to call me back. So I go to the store and whoops they lost or sold my floor model sectional! I canceled the order and spoke with the district manager. He promised to find out the issue, and/or find another sectional for us. He never called! Screw them, they are horrible with customer service. Don't be fooled by their pretty pieces. You won't be happy. This is 1 of MANY reviews like mine. Go down the street to Nebraska Furniture Mart. We got our furniture in 5 days!

Worst place ever do not buy from living spaces they do not work with customers in damage merchandise delivered,,

If I can leave a 0 star I would. The amount of miss communication of this company with their customers is so horrific. Long story short, I ordered a couch in stores in June, said I was to receive it In July… July comes I have not received any email or any update on my order. So I call and now they told me early august. August comes… still not update from living spaces. I call, the lady has no idea what's up with my order, she puts a "ticket" and says I will receive a call in the next 42 hours… NOBODY CALLS. I let a week go by, I call again today and he told me I won't receive it until OCTOBER! If I knew this from the start I wouldn't even have ordered it. So I asked for a refund to cancel my order… NOW THEY WANNA TAKE 25% away from my purchase… which I was never told when I brought the couch. A couch I have not received. No updates. No nothing and they wanna take 25% off from my purchase. What type of customer service is this… my order being delayed by months and months and now taking away 25% from my order because I no longer want it due to the horrible miscommunication with my order and delays… I'm over it.