Steven G.

I purchased a bedroom set to be delivered, I was given a delivery date and time (a large window for the delivery time), the delivery driver called to tell me he was having problems locating me in the apartment complex. The driver who could speak very little English was difficult to understand and I told him I would go outside and watch for him. I waited outside for 15-20 min in 102-degree heat, and I received another call from the delivery driver advising me that he was here, I could not see him and advised so. Based on his information, he was at another apartment complex. I noticed one of the maintenance men on property and asked if he could speak Spanish, he did and attempted to direct the driver to my location - this did not work, as he could not get the delivery driver to understand. The driver was then asked to stay where he was, and I would go find him. I did locate him, and he followed me 2-3 blocks back to my apartment. I did confirm that entering my address into Waze took me right to my building. Once the bedroom set was unloaded and, in the apartment, it was determined that they were missing several bolts and could not assemble the bed. The only option they offered me was to send someone out between 6 pm and 12 midnight with bolts and assemble the bed. I asked for a shorter delivery window, and they said that they could not provide one. I told them to come pick up the bedroom set and return it. I would purchase from another company who cares about their customers. Please note all of the BAD reviews posted about this company. You should not purchase anything from them.

After ordering a $1,400.00 desktop computer from HP I had my computer guy come over to transfer all of the data, computer programs, etc. from my old computer to the new HP. As we were taking the computer out of the box we could hear something rattling around in the computer. My computer guy opened the computer only to find a screw loose and inside the computer. Then we had difficulties getting the new HP to boot up. After several attempts it booted up, only to see lines all over the screen and a message telling us the video card was not working. Apparently HP does not have ANY quality controls.
So here we go with calling HP Customer NO Support in some 3rd world country. You know,
The type of call were you can not understand the person talking to you. So I provided my name, address, model number, serial number, phone number - not once, but each of the 3 times I was transferred. Hey HP... here is an idea for you. Have all of your employees use the same computer system so customers do not have to repeat all of this information each of the 3 times they are transferred. I know, it takes someone with a GED to figure this one out.

So I told "highly trained" third world country representative, we are getting an error message that is telling us the video card is not working. The brilliant HP representative said, "what type of cable are you using from the computer to the screen(s)"... Me: HDMI, "Oh... Are you using HP screens the HP representative asked?", Me: no Acer. Me: Mr. HP. Guy with your 3rd grade IQ... It can't be the screens and it can't be the cable because the screens are receiving the message that that the video card is not working and there are lines running all over the screen... Can I send you a photo of it? Yes, please send the photo I was told. So our 42 min. Phone conversation ended with what I wanted to start out with and they are having the repair tech call me. $1,400.00 and a computer that does not work.
So the HP repair guy comes to my office to replace the video card, but he does not bring a video card. HP gave him a Mother Board! He replaced the Mother Board and that fixed nothing, So the computer is STILL broken and he has to order a video card. This repair drama lasted all week.
No more HP products for me.

If you have a question on a charge they have made to your credit card, they will NOT talk to you on the phone. You can to email them at Customer NO Service or dispute the charge with your credit card company.