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From the business
Let’s get you hired!
At LiveCareer.com, we’re all about giving you the tools you need, from resume templates to a cover letter builder, to land the job you want. Our team includes career development experts, certified resume writers, and passionate professionals, all laser-focused on helping you get hired. See why professionals place their trust in LiveCareer Resume Builder to improve their online job search by reading our user reviews.
LiveCareer Reviews Summary
The company's customer service approach is characterized by a mix of commendable support and significant concerns regarding billing practices. Many customers praise the helpfulness, professionalism, and genuine nature of the representatives, noting positive experiences in resolving issues quickly. However, a troubling trend emerges with numerous complaints about unauthorized charges and difficulties in canceling subscriptions, leading to feelings of frustration and distrust. While the quality of the service, particularly in resume building, is acknowledged, the company's billing transparency and communication practices require urgent improvement to enhance overall customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I called an was on the phone with a rep with in 2 minutes. Very nice to talk to and was very helpful with my issues.
I thought the online collaboration was excellent. She was patient and understanding beyond her call. Though there were major communication issues, she did try to deliver the best quality of service with what she had to work with.
Hello,
Thank you for acknowledging the efforts and patience during our collaboration. We truly appreciate your kindness and are committed to continuous improvement to provide the best possible support on your journey. Looking forward to assisting you again in the future!
Unless you want YS$20 deducted from your bank for the rest of your life. After attempting to unsubscribe, which they make very difficult, I had to report them to the bank. It was only via the bank that I could block them. Scammers.
Hello,
We take feedback of this nature extremely seriously and are genuinely sorry to hear about your experience. Please know that our service operates on a subscription-based model, and all applicable charges are outlined during the sign-up process, including in the confirmation email sent at the time of registration.
We encourage you to contact our customer support team through our official page: https://www.livecareer.com/contact-us. We are committed to reviewing such matters thoroughly and assisting with any clarification needed.
Your experience is important to us, and we appreciate the opportunity to address your concerns directly.
Best regards,
Customer Service Team.
The person I spoke with on the phone was courteous and he tried to be helpful, but in the end, he wasn't able to solve my problem. I have an outdated credit card that I need to update in order for my billing to continue, but when I try to add my credit card, I get an error saying that the update wasn't successful. The final suggestion was to reboot my computer and try it again. I'll try that tomorrow, but my guess is that it won't change the outcome. I may try to revisit this again next week.
Hello,
Thank you for reaching out to us. We have located your account and thoroughly reviewed it. A detailed response will be sent in a private message. Please kindly check your inbox.
If you require any further assistance or clarification, please do not hesitate to contact us directly at customerservice@livecareer.com. We are happy to help.
Best regards,
Customer Service Team.
This site subscribes you without your knowledge to take money from you, avoid this website and protect your money.
Hello,
Thank you for taking the time to leave us a review, we appreciate your honesty, and we sincerely apologize for any dissatisfaction experienced. We would like to offer further clarification.
Our service includes a 14-day trial that auto-renews to a monthly subscription unless canceled. To avoid any misunderstanding, we provide this information before, during, and after the subscription process. We also include these details in the welcoming email sent upon purchase. We understand this information may be overlooked and recognize the importance of clarity at all stages of the customer experience.
We have located your account and confirmed that it has been canceled, no further charges will apply. You received an email confirmation about this information.
Upon further review, we have also provided you with a refund as a sign of goodwill. Please allow 7–10 business days for the refund to be available on your account. We greatly appreciate your feedback as it helps us identify and address any issues. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time,
Customer Service Team.
No consent for any subscription and yet I was charged already for 5 months. Every month the charge comes 3 days earlier so even if you did consent you will be charged 13 times each year. This is clearly organized fraud.
When logging into your account you will not find any possibility to retrieve past payments nor an option to cancel your "so-called subscription".
Hello,
We are genuinely sorry for any confusion and frustration you’ve experienced. We want to take this opportunity to offer further clarification.
Our 14-day trial auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription. To avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent after the purchase.
To provide you with the support you need, please look for a message asking for your account information, or also you can reach to us directly at customerservice@livecareer.com. We are fully committed to changing your opinion about us and ensuring you receive the excellent customer service we take pride in.
Best regards,
Customer Service Team.
I never had this experience before, she solved my problem in couple of minutes. Thank-you for making my day wonderful 💯
Hello,
Thank you for taking the time to leave us a review!
It was SO nice to talk to a real person instead of the AI chat! Maureen was able to quickly handle my issue and was so pleasant on the phone. Thanks!
Hello,
Thank you! We are thrilled to hear that our agent was able to assist you with your request and provide you with excellent service. We will be sure to let them know your amazing comments.
I was calling to cancel my subscription, Amilia walked my through benefits and features of my subscription in detail and she went above and beyond her job description which we all taking phone calls and listened to complaints all day! Thank Amillia for being you in a world where everyone try to be everyone else!
Hello,
Thank you so much! We appreciate the positive review!
Josh listened to my issue and made the required changes to correct my profile. Very easy to work with. Many Thanks!
Hello,
Thank you! We are thrilled to hear that our agent was able to assist you with your request and provide you with excellent service. We will be sure to let them know your amazing comments.
Best support I ever received! Very helpful and was able to resolve my issue very quickly.
Hello,
Thank you! We are thrilled to hear that our agent was able to assist you with your request and provide you with excellent service. We will be sure to let them know your amazing comments.
Pls don't use this service, they will sell something and add you to a subscription, pls be aware, is a total Scam, customer servise is awful and be aware dont add you CC details with this place
Hello,
We are genuinely sorry for any confusion. We would like to take the opportunity to explain the reason for the recurring charges.
Our 14-day trial auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription. To avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We have provided you with refunds as a sign of goodwill. Please allow 7 - 10 business days for the refund to be available on your account. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
I called because I was upset about that l was being charged for a service I was not using. I went on to mention that I had got the job as a teacher. I only needed to use the service for the resume. Alejandro was determined to make me happy. He told me that I qualify for a 1 year subscription because I am a teacher and processed me a refund. He also offered to help me navigate the website and explain all of the benefits that I can use to help me be a great educator in the classroom.
Great Job Alejandro!
Hello,
We're truly grateful for your feedback! It brings us immense joy to learn that our agent, Alejandro, was able to meet your needs and deliver exceptional service. We'll make sure to pass along your kind words to them. If you ever need assistance again, please don't hesitate to reach out!
Its a site where they suck your account to the last penny. Be cautious………………………———/////////////////..
Hello,
Thank you for sharing your feedback. We take all customer concerns seriously, and we apologize for the negative experience you have had.
Our goal is to provide clear and transparent billing processes for our customers, and we regret that this was not your experience. We would like to address the situation and resolve any outstanding issues you may have.
Please reach out to us directly to customerservice@livecreer.com. Your satisfaction is important to us, and we want to ensure that your concerns are addressed promptly.
Thank you for bringing this to our attention. We appreciate your time and patience.
I recently signed up on this website LiveCareer and I am really frustrated! First of all, the customer service is to beg for. With a deadline to submit my cover letter for a "Masters" Degree 📜 program, I failed to download the cover letter on one page. I revised the cover letter, meaning I counted the number of words that appeared on the second page, edited the original letter by removing the same amount of words in hope that I would eventually get my one page to no avail. I re-edited the letter again and again loosing almost two times the amount of words that were on my original letter and kept on getting two pages. So I decided to change the cover letter to a different version and same results. After wasting almost two days, I eventually gave up.
But "Oops" now I can't get them to delete my mode of payment off there website, even though I have made it clear, I am not interested nor will I ever be interested in their services ever again. Websites are hacked all the time and I don't want my credit card staying on sites that I no longer have use for. What will it take for these people to delete my account and payment information off their site?
PS - The number in the Account number field is my cancellation number. I don't have an account number as I don't use the services any longer.
Hello,
We are deeply sorry to see your rating towards us. We always want our customers to have the best experience with our products or services, and we would like to find a way to make that happen.
Your account has been successfully deleted, and you will not incur any further charges. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
All of the customer service reps at Live Career have really impressed me. They are so friendly, and positive, kind and genuine! Shoutout to Victor! He was such an expert I had to ask how long he's been serving people in such a professional and helpful way. I got another year of Live Career and I'm feeling grateful! Thank you!
Hello,
We're truly grateful for your feedback! It brings us immense joy to learn that our agent was able to meet your needs and deliver exceptional service. We'll make sure to pass along your kind words to them. If you ever need assistance again, please don't hesitate to reach out!
Very impressed with customer service (Omar) when calling. A big thanks to LiveCareer and the amazing assistance for helping me along the way.
Hello,
Thank you for sharing. It’s awesome to know how pleased you are with how everything turned out.
The CV review I originally paid for was vague and uninformed. Lots of "in this section what you should focus on depends on the job you're going for"... No examples! Signed up for a trial for two weeks and then they proceeded to continue to take money from my account for the next seven months until I happened to get a notification from my bank which brought it to my attention.
They never once emailed a reminder that the charge would increase etc. They actually never emailed again even though I was signed up to receive every possible news letter.
I imagine this is to avoid people noticing they are still signed up so they can continue to syphon money whilst providing absolutely no service what so ever.
They've robbed me of nearly £120 and the best they've offered is one months refund of £16.85.
Absolutely disgusting business practices.
Avoid like the plague.
I'm going through my bank to try and get the money back but it could take months.
Hello,
We deeply regret any confusion or inconvenience you may have experienced. It's important for us to clarify our service offerings to ensure transparency and clarity for our users.
Certain premium features do require a subscription. We understand the importance of clearly communicating this, and we strive to provide this information before, during, and after the subscription purchase process, including in the welcome email sent upon purchase.
Regarding our subscription model, our 14-day trial is designed to automatically renew to our monthly access until you decide it meets your expectations and choose to cancel your subscription. We aim to prevent any misunderstandings by providing this information upfront.
We genuinely want to address your concerns and assist with your refund request. Please keep an eye out for a message from us requesting your account information so we can expedite the process. Rest assured, we are fully committed to improving your perception of our service and ensuring you receive the exceptional customer service we pride ourselves on.
Thank you for your understanding and patience.
Cv has been submitted 2 weeks ago,guaranteed 2-3 bus.day to be corrected. No-one answered the phone,poor customer service, no support,you practically paid to recieved anything. CHOOSE DIFFERENT COMPANY,PLEASE!
Hello,
We apologize for the delay. We are deeply sorry to see your rating towards us. We always want our customers to have the best experience with our products or services, and we would like to find a way to make that happen. Please be on the lookout for a private message from us to obtain your account details.
Thank you!
I called to discuss my subscription. Santos was extremely helpful and efficiently handled my call.
Hello,
Thank you for your review. Glad we were able to help!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello,
Thank you so much for taking the time to leave us a review! We're glad to hear that your experience was fast and friendly, and that our team could help with your concerns. We’re here to support you every step of the way!