From the business
Let’s get you hired!
At LiveCareer.com, we’re all about giving you the tools you need, from resume templates to a cover letter builder, to land the job you want. Our team includes career development experts, certified resume writers, and passionate professionals, all laser-focused on helping you get hired. See why professionals place their trust in LiveCareer Resume Builder to improve their online job search by reading our user reviews.
LiveCareer Reviews Summary
The company's customer service approach is characterized by a mix of commendable support and significant concerns regarding billing practices. Many customers praise the helpfulness, professionalism, and genuine nature of the representatives, noting positive experiences in resolving issues quickly. However, a troubling trend emerges with numerous complaints about unauthorized charges and difficulties in canceling subscriptions, leading to feelings of frustration and distrust. While the quality of the service, particularly in resume building, is acknowledged, the company's billing transparency and communication practices require urgent improvement to enhance overall customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Charged twice for my signup. Waiting for reply from LiveCareer.
Dont recommend this service based on my experience.
No reply from their support, looks like a Fraud.
Stay away!
Going to ask my bank to cancel/query Transactions
I accidentally bought a package for 95 dollars and when I called customer support a nice female by the name of Sara went with me through the process and got my refund back!
Karon thanks for the nice shout-out for Sara! We're glad that she was able to help!
Vanessa assisted me for quite sometime, she is competent, very helpful, excellent personality worked on my resume and got it perfected was very pleased with her abilities. She is top Notch should be recognized for her skills and excellent customer service skills have not had such experience as such before.
Richard, we're thrilled to hear you speak so highly of Vanessa and the excellent level of customer service she provided you with! We greatly appreciate you taking out the time to leave such wonderful feedback!
Steve was helpful. I explained that I had forgotten that I signed up and that I was billed twice within a week. I decided well, the first $24.95 charge - which was attempted a couple of times until it finally billed late in the cycle - I'll eat, but the second $24.95 came a little soon thereafter on schedule but messed up my personal cash flow.
Steve got me a refund of the second $24.95 charge, and offered my full access to the site for only $4.95 a month. I will review the site tools to see if it can help me truly find another better paying job. Thanks much to Steve for his help.
Hello, Leroy -
You're very welcome! We offer plenty of learning material on the website to help you out in lots of different ways. We provide guides and tips on how to build a professional resume and cover letter. You'll also find an interview preparation tool, with sample videos and the types of questions that are typically asked, to make sure you make a lasting first impression. Plus, we have a ton of articles and reading material to help you out as best we can.
If you need help in the future, please do not hesitate to contact us directly, as we'll be very happy to assist you personally with anything you need.
Hi dear all,
I would love to get this review reviewed by the owner and founder of the company!
I am a subscriber who called to cancel the *******@livecareers! The employee named as "Victor Vargas" assisted me with everything!
He literally solved all the issues i had! Took care of all the concerns i had! Convinced me to stay with the company!
Being a marketing manager of a company i can identify the talent of a person!
I would say victor is one of the best customer service rep. That your company can ever have!
Thanks a lot for the best service!
Regards,
A happy subscriber.
Meet.
Hello, Meet -
We're so happy to hear that you decided to keep our services, we are committed to providing excellent service and it’s great to hear that Victor delivered our promise to you. If you need further help, let us know!
When I had questions about my account, Manny was on it. He resolved all of my concerns, and did so very quickly. 10/10 would reccomend.
Hello, Katy -
Thank you for recommending us, we always strive to make our customers happy and we take your feedback to heart. In fact, we rely on it to continually improve our customer’s experience.
We called to cancel an account that was cancelled 9 months ago with a documented email and they did not refund the money. I am opening a dispute with my credit card company.
2 days later: updated to 2 stars from 1 star.
After my credit card company contacted them I was able to get all my money back. They sent me an email stating that they were wrong and the account should have been canceled based on my email.
Hello, Judy -
We sincerely apologize for this whole misunderstanding, we absolutely understand your concern. Our goal is to make sure you’re satisfied with our service. If we’ve fallen short on that for you, we deeply apologize. If you ever need help in the future, please do not hesitate to contact us directly, as we'll be very happy to assist you personally with anything you need.
Really - for the money you can't go wrong. I found the online services easy to use and saved me tons of time trying to do this myself. Customer Service Representative, Elizabeth Ram was extremely friendly and helpful. I was able to get through to her right away! I would recommend LiveCareer's services to anyone wanting a professional resume and cover letter service.
Hello, Chris -
Thank you for sharing your experience, we’re thrilled to hear that is was easy to use and that you managed to save time by using our services. Our Customer Service Team is committed to providing excellent service and it’s great to hear that Elizabeth delivered our promise to you. If you need further help, let us know!
The site is very good it's easy to fill out information about your resume in your life and they just send you updates on new jobs that come in so I really appreciate that and I had a problem and called the 800 number and the person was very nice and very understanding and helped me to get what I needed to continue with life recovery app
Hello, Laurie:
Thank you for trusting us with your resume, we’re happy to hear that is was as easy as 1, 2, 3! It’s great to hear that you’re pleased with our services. We hope it makes all the difference in helping you get the job you desire.
Customer Service Rep Romaine was amazing! He took his time and not only resolved my issue but he also make sure I was aware of benefits available for me!
Hello, Lashonda:
Thanks for sharing your experience with Romaine, it's great to hear that he took the time to resolve your issue and provided you with all of our benefits. We’ll be sure to pass along your positive feedback. If there’s anything else we can assist you with, don’t hesitate to ask!
I used their website for a day to build my resume, and paid 3$ which I feel is fair. They charged me 25$ after 2 weeks which seems their policy. I spoke to their customer service and the guy was polite and promised me the money will be refunded. Which never happened, so I had to get with my bank and dispute the charge Looks like they fought back with BOA and reverted the charge. Their customer service is outsourced and the sweet words are a lie. I would suggest to be careful, they were unwilling to send any details thru email when I called them again regarding the same.
Hello, Muralidharan:
We are truly sorry for any inconvenience that this may have caused and we're deeply sorry to hear that you experienced this with our company, under no circumstance do we like to hear this kind of news. Upon further account evaluation, we are unable to offer you a refund at this time. Our decision is based on the fact that as a customer, you chose to contact your financial institution before contacting us to provide the refunds to your account. Since these charges were disputed, you will need to contact your bank so they can provide you with the proper resolution. Once your bank intervenes, it is no longer up to us, because the charges were already disputed.
We hope that this information helps clear things up. If you need help in the future, please do not hesitate to contact us directly, as we'll be very happy to assist you personally with anything you need. We are sorry for the inconvenience this may have caused. Please feel free to contact us in case you have further questions.
By far helped me out with what I needed 10/10 would recommend because was by far satisfied. Also customer service is really nice and helps you out a lot
Hello, Jessica:
You just made our day, thanks for scoring us with 10/10!: D
We strive to make all of our customers happy and we take every feedback to heart. In fact, we rely on it to continually improve our customer’s experience.
Customer service rep Jorge V was excellent with me helping me when I like others failed to pay attention to auto renew terms but credited back my registration fee and helped with understanding to guide me with true professionalism about there company. With that being said I decided to continue to be a customer Thanks for your Help
Hello, Rob D:
Thank you for sharing your experience with our agent Jorge, we're happy to hear that he was able to help and guide you. If there’s ever anything that we can assist you with, please don’t hesitate to ask!
I am a retiree living on a fixed income who clicked on the LiveCareer website. Not paying close attention to the auto renew terms for the 14-day trial period, I took advantage of certain services. When confronted by the renewal charge, I called the company and spoke with Lenny (Badge #418). He was super professional, credited back my full registration fee and proceeded to offer me access to the website for a modest continuing fee. I accepted but also acquired the cancellation date in the future to stop all future charges if I chose. All in all, the experience was highlighted by the knowledge and professionalism of Lenny. I would highly recommend this website for the job seeker.
Hello, James:
Reviews like this really make our day! We’re excited to hear that Lenny was able to assist you with your request and provide you with excellent service. We’ll be sure to let him know your positive thoughts. :)
Excellent resume & letter templates. BUT BEWARE it will charge you to save/send any docs & automatically debits your account monthly unless you cancel within 14days which isn't as easy as it should be. The job search & other features are only useful if you live in the US.
Hello, D. G:
Thank you for taking the time to let us know your feedback, we’re always happy to hear it! We’re constantly looking to make our services better and listening to our customers is a big part of that. With that in mind, we’ve passed your comments to our team so we can keep improving.
It was really good working with LiveCareer. They listen to our issues patiently and try to resolve them which gives us complete satisfaction.
Hello, Sahithi:
Thanks for sharing your experience! We're committed to providing excellent service and it’s amazing to hear we delivered our promise to you. If you need further help, let us know!
I love the assistance with my cover letter but I couldn't justify the monthly fee. So I called & spoke to a rep who was beyond helpful with his suggestions and answers to questions about my resume & work history. He even offered to reduce the fee to an affordable amount. He was very patient and kind. I will always be thankful & grateful for his help with my job search approach.
Hello, Dawn:
Way to make our day, reviews like yours keep us going. We are always here for you, so if there’s anything else we can assist you with, just get in touch at any time! :D
I had created my account only an hour back to get myself a resume print. I don't want this subscription and when i try to cancel my subscription online under the settings tab the website doesn't allow me to cancel. Error / warning i get is that there is more than one subscription on this account. I have dropped the customer support an email regarding this.
Also my account was charged 4 times for the subscription as the first time when i tried making the payment i got http :// 502 bad gateway. I refreshed the page and payment was done multiple times.
I NEED TO CANCEL MY ACCOUNT IMMEDIATELY
Can the customer support please deactivate my account immediately and also refund my money charged additionally
Hello, Kashyap:
We apologize for any inconvenience that this may have caused you, under no circumstance do we like to hear this. However, we would love to take this opportunity to clarify some information regarding the error on the account. After verifying the account it seems that you contacted our Customer Service Department on November 23,2018, requesting cancellation, as well as a refund, do to the error our system generated. Both requests have been successfully processed as requested.
We hope that this information helps clear things up and again we apologize for this issue. If you need help in the future, please do not hesitate to contact us directly, as we'll be very happy to assist you personally with anything you need.
I couldn't login is correctly and I didn't see my resume. I asked a million questions and she was so respectful and patient with me.
Hello, Eric -
Our apologies for this inconvenience, we're happy to hear that our agent was able to resolve this issue in a patient and respectful matter. If you need help in the future, please do not hesitate to contact us directly, as we'll be very happy to assist you personally with anything you need.
I had no idea on how to write my resume in English at first place. However, thanks to this LiveCareer I had no problem in generating my resume in a couple of hours. Besides, first I made a mistake of paying higher rate plan than I originally planned. There was this chatting facility that resolved my concern. She/he accepted my requested and changed my payment plan to a cheaper one which I wanted to purchase.
Thank you very much, I hope you prosper.
JB
Hello, Jongbum:
You're very welcome and thank you for taking the time to review us! We’re proud to know that our agents were able to offer you a better pricing option and that you were pleased with our services. If you need anything in the future, please get in touch at any time.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello John,
We apologize for any inconvenience you may have experienced. Our records indicate that one of our customer service representatives has reached out to you to resolve your issue. We certainly do not partake in any fraud and maintain that we would like to find a resolution for you. Please be on the lookout for a private message from us so that we can resolve the matter. Thank you!