We called to cancel an account that was cancelled 9 months ago with a documented email and they did not refund the money. I am opening a dispute with my credit card company.
2 days later: updated to 2 stars from 1 star.
After my credit card company contacted them I was able to get all my money back. They sent me an email stating that they were wrong and the account should have been canceled based on my email.
Hello, Judy -
We sincerely apologize for this whole misunderstanding, we absolutely understand your concern. Our goal is to make sure you’re satisfied with our service. If we’ve fallen short on that for you, we deeply apologize. If you ever need help in the future, please do not hesitate to contact us directly, as we'll be very happy to assist you personally with anything you need.