From the business
Let’s get you hired!
At LiveCareer.com, we’re all about giving you the tools you need, from resume templates to a cover letter builder, to land the job you want. Our team includes career development experts, certified resume writers, and passionate professionals, all laser-focused on helping you get hired. See why professionals place their trust in LiveCareer Resume Builder to improve their online job search by reading our user reviews.
LiveCareer Reviews Summary
The company's customer service approach is characterized by a mix of commendable support and significant concerns regarding billing practices. Many customers praise the helpfulness, professionalism, and genuine nature of the representatives, noting positive experiences in resolving issues quickly. However, a troubling trend emerges with numerous complaints about unauthorized charges and difficulties in canceling subscriptions, leading to feelings of frustration and distrust. While the quality of the service, particularly in resume building, is acknowledged, the company's billing transparency and communication practices require urgent improvement to enhance overall customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Miss Grijalba was by far the best customer support I've ever talked to within my years of battling customer services across various companies. I highly recommend this support tech to any one. Quick, very kind, helpful, and a terrific problem solver. This website is very helpful even to those simple minded people such as myself when it comes to creating a resume. Very simple to use as well as helpful when choosing the right type of words to add onto your resume. 10/10
I have faced a problem with my subscribtion renewal and i found a professional customer service team who were able to solve and help me, thank you
Hello, Mohamed:
You're very welcome and thank you for sharing your experience with us! It's great to hear that we were able to help you solve this issue in a professional way. If there’s anything else we can do, don’t hesitate to get in touch with us.
I used this service for a class in school which required me to update my resume. The experience couldn't have been better. My resume turned out great and when I called to cancel my subscription, Lennin was extremely professional and helpful. I would definitely recommend this service to my family, friends and colleagues.
Hello, Grosbyn:
We hope it makes all the difference in helping you get the job you desire and thank you for trusting us with your resume, it’s great to hear that you’re pleased with your resume.
Ronney was very helpful and professional in spite of my rude opening statement. Well done. He explained how the system works and why I was charged for a premium membership. I only needed a copy and he took care of the charges for me.
Hello, Joe:
We’re thrilled to hear that Ronney was able to assist you with your request and provide you with excellent service. We’ll be sure to let him know your possitive comments.
I was highly impressed with the customer service team. They were extremely helpful with any questions/issues, and were extremely courteous and knowledgeable.
Hello, Brooke:
Thank you for sharing your experience! Our Customer Service Team is committed to providing excellent service and it’s great to hear we delivered our promise to you. If you need further help, let us know!
Great customer service. They really went above and beyond. Very quick to resolve the issue and very courteous.
Hello, Samar:
Way to make our day, reviews like yours keep us going. Our Customer Service Agents are always here for you, so if there’s anything else we can assist you with, just get in touch.
I am considering switching either jobs or careers. LiveCareer has everything necessary for the job-seeker. It's been a few years since I needed to look for a job, but their customer support counselors are helpful, patient, and kind.
Hello, Kelly:
Thank you for sharing your experience! Our Customer Service Team is committed to providing excellent service and it’s great to hear we delivered our promise to you. If you need further help, let us know!
Josue was very polite and quick in responding. Best thing was that he also gave me a compliment offer to continue my subscription. But sadly i do not use this website that much for a monthly subscription.
Hello, Shibu:
Reviews like this really make our day. We’re thrilled to hear that Josue was able to assist you with your request and provide you with excellent service. We’ll be sure to let him know your comments.
Responded immediately and solved my problem with great enthusiasm. They also asked my how my Friday was doing while they were working on my query. Would recommend.
Hello, Wico:
Thank you for taking the time to review us, we’re proud to know that our experts were able to resolve your situation and that you were pleased with our service. If you need anything in the future, please get in touch at any time.
I used LiveCareer to update my resume and the website gave me great options. It is one of the best that I worked with so far, I will surely recommend all my friends. I even got my refund back from them the moment I asked. I didn't know that it was a monthly payment, but then Joyce Johnson helped me in cancelling the subscription and also helped me get my refund back.
Hello, Deepthi:
Thank you for trusting us with your resume, we’re proud to know that our experts were able to resolve your situation and that you were pleased with our service. If you need anything in the future, please get in touch at any time.
I called today because I was uncertain about the services rendered by LiveCareer. I spoke to Sebastian Cardenas, whose extensive knowledge and excellent customer service swayed me to continue on with my subscription. Thanks for going the extra mile to help a first time user like me. I'd recommend this service to anyone.
Hello, Fredric:
Thank you for sharing your experience with Sebastian. We strive to provide an A+ Customer Service experience with a one-stop approach to any situation. Your feedback helps make our service even better.
Very satisfying customer assistance from leonje.
She was efficient and very helpful. She is well worth a promotion.
Hello, Frances C:
That’s what we like to hear, thank you for sharing your feedback about our agent Leoje, we’re always here to help whenever you need us!
I just used LiveResume to completely revamp my resume and cover letter and it was a very smooth and very good experience. Their costs was reasonable as well. The agent I spoke with was extremely professional, understanding, and efficient. I highly recommend this company based on my experience.
Hello, Kevin K:
Thank you for sharing your experience! Our Customer Service Team is committed to providing excellent service and it’s great to hear we delivered our promise to you. If you need further help, let us know!
My customer service rep Sebastian listened to my concerns and went out of his way to help me get the most from the LiveCareer online services.
Hello, Alix:
Thank you for sharing your experience with Sebastian. We strive to provide an A+ Customer Service experience with a one-stop approach to any situation. Your feedback helps make our service even better.
My resume turned out fantastic, being titled a FREE printable resume is completely misleading as it cost me money to print it, disguised as a 2 week sign up. I swallowed the couple of dollars to print it which i believed to be approximately $3-$4AUD after conversion.
I have just checked my credit card statement and i have the following charges...
$2.71AUD and $1.34AUD (same day) plus 0.12AUD in international fees.
Then 2 weeks later, when my sign up should have lapsed, i was charged another $33.84AUD as well as another $1.02 in international fees!
So this one resume has cost me $40.01AUD already! ABSOLUTELY DISGUSTED.
Clearly we have a different idea of what FREE means!
When I went into my 'account' just now i see that t is set to active with a monthly subscription. And i KNOW I did not select that option.
Hello, Mrs-S. S:
We apologize for any inconvenience or confusion this may have caused and we're deeply sorry to hear you experienced this with our company, under no circumstance do we like to hear this kind of news. However, we would like to take this opportunity to clarify some information regarding our products and services.
We are in fact free, we offer a free account that gives you the chance to try out our resume builder before deciding to purchase. You can download a plain text version of your resume for free. For the benefit of our users, we provide the option of a 14-day trial for a small fee. The ability to print, e-mail or download your resume and cover letters are features included in our paid subscription, these are NOT listed as features included with a free account.
When you signed up for our product you agreed to our 'Terms and Conditions' as well as our 'Privacy Terms'. Once you select our 14-day trial enrollment, you are automatically enrolled in our monthly subscription service, which we let you know at this stage that you may cancel at any time. Also when we request your credit card information, we clearly explain that unless you self-cancel or request a cancellation you authorize us to charge your account every four weeks at the current rate of the subscription. The auto-renewal information is listed on multiple areas such as:
-Sales Page
-Payment Page
-Processing Purchase
-Confirmation Page
-Payment Confirmation E-mail
We want to thank you for bringing this issue to our attention, since we are always looking for ways to better our service, and your feedback is an invaluable part of that process. If you need help in the future, please do not hesitate to contact us directly, as we'll be very happy to assist you personally with anything you need.
Add new features. E.g., let customers add their altmtrics into the their CV, information such as google scholar, or I'd, etc.
Hello, Conrad:
Thank you for taking the time to let us know your feedback, we’re always happy to hear it! We’re constantly looking to make our products and services better and listening to our customers is a big part of that. With that in mind, we’ve passed your comments along to our team so we can keep improving.
AMAZING! Very satisfied with the service I received. Not only a great product, but great staff! I have been happy with all levels of service.
Hello, Megan:
We appreciate you taking the time to write this review. Your feedback will help us provide an even better experience for our customers. Please let us know if there’s anything we can help with
I've got a professional resume that helped me get a job quick. They have a lot to choose from. I'd recommend this to anyone who needs help with creating a resume.
Hello, BShakira!
Congrats on the new job!
We appreciate the positive feedback, it’s great to hear that you’re pleased with your resume and we’re glad we were able to help you in your job search.
Lenny took me from irritated to satisfied within minutes, and I highly recommend him! He helped me get refunded where I needed to, and also offered added value as well.
Great tools, excellent service and good support with Larry Gonzalez. Went very well and beyond in my expectation. I would highly recommend anyone who is looking for work. Gave me a positive outlook in persuing advance my career.
-Hello, Ethel!
Thank you for sharing your feedback! We’re excited to hear you feel that way about our resume builder, and we’re thrilled to hear that our agent Larry was able to assist you with your request, and provide you with excellent service. We’ll be sure to let him know your positive thoughts.
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Marcus:
We’re thrilled to hear that Miss Grijalba was quick, kind, helpful and provide you with excellent service. We’ll be sure to let her know your positive thoughts.