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My resume turned out fantastic, being titled a FREE printable resume is completely misleading as it cost me money to print it, disguised as a 2 week sign up. I swallowed the couple of dollars to print it which i believed to be approximately $3-$4AUD after conversion.
I have just checked my credit card statement and i have the following charges...
$2.71AUD and $1.34AUD (same day) plus 0.12AUD in international fees.
Then 2 weeks later, when my sign up should have lapsed, i was charged another $33.84AUD as well as another $1.02 in international fees!
So this one resume has cost me $40.01AUD already! ABSOLUTELY DISGUSTED.
Clearly we have a different idea of what FREE means!
When I went into my 'account' just now i see that t is set to active with a monthly subscription. And i KNOW I did not select that option.
Mrs-s S.'s review of LiveCareer earned 7 Very Helpful votes
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I recently signed up on this website LiveCareer and I am really frustrated! First of all, the...
The CV review I originally paid for was vague and uninformed. Lots of "in this section what you...
Hello, Mrs-S. S:
We apologize for any inconvenience or confusion this may have caused and we're deeply sorry to hear you experienced this with our company, under no circumstance do we like to hear this kind of news. However, we would like to take this opportunity to clarify some information regarding our products and services.
We are in fact free, we offer a free account that gives you the chance to try out our resume builder before deciding to purchase. You can download a plain text version of your resume for free. For the benefit of our users, we provide the option of a 14-day trial for a small fee. The ability to print, e-mail or download your resume and cover letters are features included in our paid subscription, these are NOT listed as features included with a free account.
When you signed up for our product you agreed to our 'Terms and Conditions' as well as our 'Privacy Terms'. Once you select our 14-day trial enrollment, you are automatically enrolled in our monthly subscription service, which we let you know at this stage that you may cancel at any time. Also when we request your credit card information, we clearly explain that unless you self-cancel or request a cancellation you authorize us to charge your account every four weeks at the current rate of the subscription. The auto-renewal information is listed on multiple areas such as:
-Sales Page
-Payment Page
-Processing Purchase
-Confirmation Page
-Payment Confirmation E-mail
We want to thank you for bringing this issue to our attention, since we are always looking for ways to better our service, and your feedback is an invaluable part of that process. If you need help in the future, please do not hesitate to contact us directly, as we'll be very happy to assist you personally with anything you need.