From the business
Let’s get you hired!
At LiveCareer.com, we’re all about giving you the tools you need, from resume templates to a cover letter builder, to land the job you want. Our team includes career development experts, certified resume writers, and passionate professionals, all laser-focused on helping you get hired. See why professionals place their trust in LiveCareer Resume Builder to improve their online job search by reading our user reviews.
LiveCareer Reviews Summary
The company's customer service approach is characterized by a mix of commendable support and significant concerns regarding billing practices. Many customers praise the helpfulness, professionalism, and genuine nature of the representatives, noting positive experiences in resolving issues quickly. However, a troubling trend emerges with numerous complaints about unauthorized charges and difficulties in canceling subscriptions, leading to feelings of frustration and distrust. While the quality of the service, particularly in resume building, is acknowledged, the company's billing transparency and communication practices require urgent improvement to enhance overall customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
From a mere skeletal outline, I was able to
Build a relevant, informational and professional looking resume in no time. It was easy; helped me to develop a theme and was consistent all the way through.
I needed to get a particular template that I could not find on the site. Bob went over and beyond, helping me modify the template to be what I wanted. More than satisfied and will definitely recommend this service for career seekers!
Hi Caitlin,
Thank you for sharing your experience with Bob; we’ll be sure to pass along your positive review. If there’s anything else we can assist you with, don’t hesitate to ask!
These folks are the worst. Stay away. They took money from for three months after trying to cancel. If you try and cancel you have to call because they will not let you go easy and they will not refund the money they took.
Hi Forrest,
We're sorry to hear this was your experience with us. We do have several ways to cancel the subscription (customer service, e-mail and live chat), so that our customers can complete their cancellation successfully. We hope this information is useful for a future occasion, Forrest.
Excellent tools and Juan Morales in Customer Support went above and beyond! I will recommend this service to any who are looking to make a resume, cover letter, and get hired!
Hi Jay,
Thank you so much for sharing your excellent experience with Juan and our Customer Service team. We strive to provide an A+ Customer Service experience with a one-stop approach to any situation. Your feedback helps make our service even better.
Ariel Cordero was very attentive and helping me cancelled my membership with Myperfectresume, he gave me options why I shouldnt cancel it and he was very helpful :) Thank you again for your great customer service. Good luck
- Yesenia Jaramillo
Hi Yesenia,
Thank you for sharing your experience with Ariel; we’ll be sure to pass along your positive review. If there’s anything else we can assist you with, don’t hesitate to ask!
I unfortunately was billed due to an ex using my card for their resume trial and was told he cancelled it. Here we are and I've been charged due to him giving me false information. BUT, with their live chat I was helped by Karla P. & given EXCELLENT customer service! After a few easy steps and information needed by her I was thankfully able to get my refund! :)
Hi Nick,
Thank you for sharing your experience with Karla; we’ll be sure to pass along your positive review. If there’s anything else we can assist you with, don’t hesitate to ask!
I have called 5 different times and asked for this to be removed. I have been told 3 different things about how long it takes to get it removed. Read the fine print because they have the right to your content. Been trying to get mine removed and am getting the run around.
Hi James,
Thank you for sharing your experience with us, James. We strive to deliver A+ customer service and apologize if we haven’t met that standard. Shortly, you will receive a direct message so we can look into what’s happening for you. We’ll be in touch soon! Thanks again.
LiveCareer.com word-for-word has my resume advertised on their website. I never authorized them to do so and they never informed me it would posted - I flatly would have declined. It's intrusive and unsettling seeing it up there. Very deceptive practices. I've asked them to take it down. I was told it would be taken down in 5 days. Friday made the 5th day. If it isn't taken down next week I'll be reporting them to everyone I can think of.
Hey P. D,
Thank you for sharing your experience with us, and we'll make sure to remove your resume as you requested. However, here’s some information (Stated in our Terms and Conditions of LiveCareer) which we hope will clarify your concern:
16. User Content.
Subject to Section 17 below, your account information, resume, career history, educational history, reviews, responses, profile entries, posts, questions, career materials or any other information you provide on or through the Site or that we may create for you may not be able to be deleted once uploaded. For some of our features, other members may be able to request email notifications of your new public content or publish their own comments to your comments. We may use the public content to develop products, make connections with potential employers, personalize site views, market products or identify or feature popular members. By posting or uploading any content to this Site, including personal account information and resume information and/or providing any communication or material to Provider (“User Content”), you automatically and irrevocably:
(a) Retain ownership of your User Content, and grant and assign to Provider and any employer to which your User Content is provided a royalty-free, perpetual, non-exclusive, unrestricted, worldwide license to any and all rights in the User Content including without limitation all copyright, together with all consents (if any) necessary to enable its reproduction, distribution, modification, publishing and/or other exploitation by Provider and/or by any person authorized by Provider, by any means and in all media now known or hereafter devised, without payment or other reference to you or any other person, and to advertise and promote such exploitation, for the full period of all such rights (together with any extensions and renewals) and insofar as possible in perpetuity;
(b) Waive all moral rights in the User Content which may be available to you in any part of the world and confirm that no such rights have been asserted.
If you have any questions, feel free to contact us at 800-652-8430. https://www.livecareer.com/contact-us
I contacted them because I was looking to update my resume after being gone for 31/2 and seeing a example of my old resume being used as a example on Google. I contacted them and my representative gave me a awesome deal for my repeat business!
Hi Robert,
Thanks for your review, Robert! Glad we were able to help. Have a great day!
My customer service representative was very nice and helpful. I was not aware of a monthly charge for this service after I paid the $1.95 for a template. The customer service representative cancelled my subscription for me. Thank you.
Hi Chris,
Thanks for sharing your feedback and experience with us, Chris!
I canceled my membership on the 3rd day of my 14 day trial and 3 years latter they are still billing my credit card!
Do not use this service
Hi Vickie,
We apologize for this inconvenience, and we certainly understand your frustration. I'm here to help, I would like to take a look into your account to provide a solution. We’ve put your situation at the top of our list and we want to make this right! Shortly, you'll receive a private message!
Be Carefull when you subscribe, they charge per mouth but they let you think is for the year their customer service number it doesn't work. STAY AWAY FROM THIS SITE
Hi Giuseppe,
We’re sorry that you may have gotten the wrong impression of our service and subscription resume builder service. We would like to provide you some information which may clear up any concerns about your account:
Our free account gives you the opportunity to try out our resume and cover letter builder before deciding to purchase. The ability to print, email, or download your resumes and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free. In order to use all premium features of the service, we offer customers a 14 day access for $1.95 USD and we indicate up front that it will auto renew after the 14 day period and that it can be canceled at any time. The auto renewal is listed with the features of the 14-day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation e-mail stating the date and amount of the auto-renewal. We do offer several ways to cancel including via phone, live chat, e-mail and self-cancellation in your Account Settings. If you have any additional concerns regarding your account, please feel free to contact us so we can provide with further assistance. Thank you!
Customer support brilliant, unclear the payment fees, good layouts offered, same as suggestions. Some technical issues at the end of the process, hopefully it will be sorted out
Hi Ivana,
We’re always thrilled to hear from happy customers. Thank you for sharing your experience! If you need further help, please do not hesitate to contact us.
As for writing resumes, this template worked well. However, we experienced the same issue the prior reviewer experienced. Printing a resume resulted in recurring charges of $20.55 USD/month. Then, for some reason we were charged an additional $98.26 USD during that time period. We have been charged at total of $180.46 to PRINT a resume. I had a chat conversation with Rosa Arryoyo requesting to be reimbursed for the $98.26. As she repeatedly asked me numerous questions trying to extend a monthly charge, I explained I was late for a meeting and needed to resolve the issue immediately. Again, she persisted with the questions trying to retain my business. I finally had to tell her I had to drop the chat line due to being IN a meeting. She replied that she will reimburse me 1 of the $19.95 fees (not the $98.26 I was duplicate billed) and she had no choice but to close the chat. Disappointing! No choice but to notify the bank of fraudulent charges.
Hi Kim,
We sincerely apologize for any inconvenience this situation may have caused. We take customer satisfaction very seriously. In order to fully assist you with your concern, we encourage you to contact us at Social@LiveCareer.com. With your message, we would appreciate it if you could include the e-mail address or account ID used to create your account with us. Thank you!
A total scam. Stay clear of this Company that offer free CV's. My daughter needed a simple CV for a summer job and used their format. She discovered that she had to pay 1.95 euro to print it and we then discovered that they rolled this into a monthly subscription.
Its turned into a very expensive CV.
Hi Angela,
We’re sorry that you may have gotten the wrong impression of our service and subscription resume builder service. We would like to provide you some information which may clear up any concerns about your account:
Our free account gives you the opportunity to try out our resume and cover letter builder before deciding to purchase. The ability to print, email, or download your resumes and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free. In order to use all premium features of the service, we offer customers a 14 day access for $1.95 USD and we indicate up front that it will auto renew after the 14 day period and that it can be canceled at any time. The auto renewal is listed with the features of the 14-day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation e-mail stating the date and amount of the auto-renewal. We do offer several ways to cancel including via phone, live chat, e-mail and self-cancellation in your Account Settings. If you have any additional concerns regarding your account, please feel free to contact us so we can provide with further assistance. Thank you!
The guy was really helpful very patience great service :) he understood everything I said spoked clear and very kind so thank you
Hi Linnie,
That’s what we like to hear, Linnie. Our customer service team is always here to help. Thank you for sharing your experience.
Nicole was really understanding and helpful. I have no reason to complain about the service I received because it was excellent. Merry Christmas in advance.
Hi Ejura,
Thank you for sharing your experience with Nicole; we’ll be sure to pass along your positive review. If there’s anything else we can assist you with just contact us.
Mari was very helpful and am happy with my service... Mary Christmas in advance
Hi Ousman,
We’re always thrilled to hear from happy customers. Thank you for sharing your experience! If you need further help, please do not hesitate to contact us.
I was having issues accessing my cover letter and Juan Morales was very helpful. He knew exactly where to look in order to help me and my issue was quickly resolved.
Hi Carolyn,
We’re proud to know that Juan was able to provide assistance with your request. Since we’re committed to providing top-notch customer service, reviews like this one really make our days. Thank you so much!
Pertinent review of my cv. Showed me many handy suggestions to improve. Dissect the problems in my cv in a number of ways.
Hi Mason,
Thank you for your feedback and for rating us with five stars!
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for trusting us with your resume, Anne! We’re happy to hear that is was as easy as 1, 2, 3! It’s great to hear that you’re pleased with your resume. We hope it makes all the difference in helping you get the job you desire.