From the business
Let’s get you hired!
At LiveCareer.com, we’re all about giving you the tools you need, from resume templates to a cover letter builder, to land the job you want. Our team includes career development experts, certified resume writers, and passionate professionals, all laser-focused on helping you get hired. See why professionals place their trust in LiveCareer Resume Builder to improve their online job search by reading our user reviews.
LiveCareer Reviews Summary
The company's customer service approach is characterized by a mix of commendable support and significant concerns regarding billing practices. Many customers praise the helpfulness, professionalism, and genuine nature of the representatives, noting positive experiences in resolving issues quickly. However, a troubling trend emerges with numerous complaints about unauthorized charges and difficulties in canceling subscriptions, leading to feelings of frustration and distrust. While the quality of the service, particularly in resume building, is acknowledged, the company's billing transparency and communication practices require urgent improvement to enhance overall customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
My experience is not good. I was expecting to be able to print off a resume and I cant even find it.
Omg. After spending HOURS trying to put together a resume that will get past the talent bots, I've finally done one that was fast and FUN.
Stephanie,
We just love your feedback! Thank you so much for sharing!
Enjoyable, feel a bit baited by the pricing after I built the 'free resume.'
Hi Geoffrey,
We appreciate your honest feedback and we're happy to hear that you're pleased with the results!
Making the resume was good. But not being clear that this is a paid service in the beginning is not cool
Hi Michael,
Please know that all of our 14-day trials come with a 100% money-back guarantee! Nevertheless, we truly appreciate your honest feedback!
Love this resume assist site. Totally a 5 star experience. Very simple and straight forward to use and helpful on the suggestions feature. I will definitely be creating various versions of my resumes.
Henrietta,
We're thrilled to hear that your experience with us merited 5 stars all around! Thank you so much for providing the great feedback!
Great experience. Easy to use and navigate, looks fantastic
We love your feedback Catherine! Thank you so much for sharing!
Easy resume builder that features quick customisation and editing.
Hi Donald,
Thank you for sharing the positive experience you had with us! We greatly appreciate it!
Appropriate words, all words stuck at your mouth can be filled in with ease. Thank you.
Thank you Raj! We're happy to hear that we could be of assistance and thank you for the 5 stars!
I jus cudnt afford $24.95mth anymore. So the agent offered $4.95/mth, which I could not pass up. Kristina was kind and understanding about my financial situation. I was definitely ready to cancel but her considerate service changed my mind.
Hi Shavonne,
We're thrilled to hear that Kristina was able to find you a better rate so that you can continue to use our services! Thank you so much for taking a moment to share the positive feedback and we wish you all the best as you continue on your search!
When I joined LiveCareer I fell in love with how easy it was to make a professional resume. What i didn't like was the charge on my account because I, like most bus people, forgot the date of the automatic deduction. When I called, Amalia was very understanding and attentive. She helped me with my account and gave me a discount so I could continue to enjoy the website which will let you apply to jobs from there!
Shalace,
Thank you so much for your feedback! We love it that you love our site and we're glad that Amalia was able to find a solution for you to continue using our services! We appreciate the 5 stars and know the position you're looking for will come along soon!
Hope I got acct no right, she talked fast. Tho I was canceling, she said something about $3 per month after this year. I will be calling to ensure acct is canceled as I already pd for one yr in full! She was nice enough to try to explain but I am not yet convinced I'm not going to get charged $3 per month! Even got an email from you guys claiming thanks for my service of $3 a month. I will be calling again!
Hi Tami,
We are very sorry to hear that you were left confused and frustrated. We pride ourselves on our customer service and would certainly like to make sure everything has been resolved to your satisfaction. Please be on the lookout for a private message from us shortly. Thank you.
Kenneth answered my formatting questions and made a few content suggestions that helped give my resume a more polished look.
Thank you for your expertise, kindness, and patience, Kenneth!
Madelyn, we greatly appreciate you taking out the time to give Kenneth a shout-out for his impeccable customer service! We love it when our customers are happy with their new resumes and we hope you land the position you're looking for soon!
The customer support was amazing. Mr. Ronnie Grant (I.D. 23) walked me through step by step with much patience. My original score was boost up with my resume once he made the changes while coaching me on the phone. My cover letter is marketable and a sure fit for my anticipated new role as an Assistant Dean of Business School. Thank you Ron for your help. I truly appreciate it!
Hi Rhonda,
Firstly, we wish you all the best in landing your new role as the Assistant Dean of Business School! Thank you for taking out the time to recognize Ronnie's above and beyond customer service!
Ron really helped me out when I needed a refund for an accidental charge. He was very patient and listened to me present my problem. He then helped as best he could and I really appreciate it.
Thanks for the great feedback Lorraine! We're so glad to hear that Ron was able to assist you all the while leaving you with a great impression!
The software itself is pretty good, but they will keep charging you until you see it on your bank statement. They will not reimburse very much, not a fan of this kind of service.
Hi Andrew, we're glad to hear that you enjoyed our software! Customers continue to incur charges until they cancel their subscription with us. We do not aim to be sneaky with our clients and we do disclose the terms of our subscription at several points. We welcome the opportunity and hope that you'll change your mind about us!
LiveCareer's aim is to help us get work and they are not an expensive service for doing so, so thank you, LiveCareer.
I thought I had a good CV but the LiveCareer service helped me improve it by a lot more and it was much simpler to use than any editing in MS Word, etc. The robo auto filler is a good idea that had a hit and miss success rate, but it was still very easy to just open two windows and copy and paste the relevant content from my LiveCareer account.
Customer service was amazing and very responsive to my requests.
In all, when I am back on the job market, I will definitely use their services again and appreciate that they are trying to automate a very tedious part of the modern online job search (filling information online on countless web pages) and doing so at a cheap price.
John,
Thank you so much for your glowing review of our product and customer service! We truly do try to help all of our customers and we're glad that you noticed! We'll certainly be here waiting to help you should you ever go back on the job market!
Hi Team,
I have used live career for resume making on 21st Jan 2019 it cost me 2.95$.
After that I never used your site but my credit card has be billed 4 times after that (4* 24.95)$. Without any intimation that your subscription has started, this is absolutely fraud business model in terms of payment point of view, You should at least sent a mail for subscription start confirmation and each bill should be mailed as well.
Is this just a loophole or you guys are trying to exploit. Please think about it some one is making their resume on your site and your way of subscription is costing him 96$, Kindly process the refund and change your subscription model so that before monthly subscription will start you should take confirmation from user whether they want to go ahead with this subscription or not.
Hello Shubhangi,
We deeply apologize if there was any confusion on the terms of our subscription. Please allow us a moment to clarify. Once customers are enrolled in our 14-day trial, they are automatically enrolled in our monthly subscription service. This is the first instance in which notify customers that they may cancel at any time. We also indicate that if they do not wish to be charged for the recurring subscription, then they must cancel their subscription before the end of the 14-day trial either through their account or by contacting us. We clearly explain that unless you self-cancel or request cancelation before the 14-day trial expires, you authorize us to charge your account every four weeks at the current rate of the subscription.
The auto-renewal information is listed in multiple areas such as the:
-Sell page
-Payment information page
-Processing payment page
-Order confirmation page
-Payment confirmation e-mail
Again, we apologize for any inconvenience and hope that we were able to leave you with a better impression of us!
After the trial period i was charged two months even though i didn't use their services.
There is no any email or any information regarding the charges every month. I just randomly checked my credit card and found out that i was charged.
Customer service is horrible. They said it is how they work. They said they don't have the policy of refund once paid.
Hi Vasudha,
We were quite disturbed to hear that initially, you did not receive the best customer service that we have to offer! It is common that some of our customers overlook the terms of our subscription conditions and we're glad that we were able to clarify any confusion. Our records indicate that after reaching out to you, as a courtesy (and based on your service usage), we issued you a full refund for the recurring subscription for which you were charged. We're glad that we were able to find a resolution, provide you with our top-notch customer service on which we pride ourselves, and leave you with a better impression of us! Thank you!
Getting assistance with my cover letters was very helpful. And, they were very easy to work with when I was ready to cancel.
Patsy, we're so glad to hear that you found us to be helpful! We thank you for sharing your positive experience!
I let my trial lapse and contacted LiveCareer via a chat option on their site. A staff member named Jerickson was incredibly pleasant helpful in providing a solution (refund and a more affordable monthly subscription rate). They could have told me no since it was my fault that the trial lapsed, but that wasn't the case! A+ customer service. I am also very happy with the resume and cover letter that I created with this service. Highly recommend!
Wow Alexis! We really appreciate you taking out the time to share your positive experience with us! It makes us ecstatic to hear that you had such a smooth process and that we were able to help you get the resume and cover letter you wanted! Thank you for the glowing recommendation!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Keith,
We can certainly help you out with this! At your earliest convenience, please send us an email at: social@livecareer.com or where it's most convenient for you!
https://www.livecareer.com/contact-us