Let’s get you hired!
At LiveCareer.com, we’re all about giving you the tools you need, from resume templates to a cover letter builder, to land the job you want. Our team includes career development experts, certified resume writers, and passionate professionals, all laser-focused on helping you get hired. See why professionals place their trust in LiveCareer Resume Builder to improve their online job search by reading our user reviews.
The company's customer service approach is characterized by a mix of commendable support and significant concerns regarding billing practices. Many customers praise the helpfulness, professionalism, and genuine nature of the representatives, noting positive experiences in resolving issues quickly. However, a troubling trend emerges with numerous complaints about unauthorized charges and difficulties in canceling subscriptions, leading to feelings of frustration and distrust. While the quality of the service, particularly in resume building, is acknowledged, the company's billing transparency and communication practices require urgent improvement to enhance overall customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
I have not updated my resume for over 20 years and it made it easy for me to do.
Haven't done a resume for quite a while appreciate the cues & assistance to complete
Hi Kathryn,
Thank you for taking a moment to share the positive experience you had with our resume builder!
Great tool to remain relevant in the workforce! This site provides specific industry language across the spectrum.
Thank you for the great feedback Margaret!
Great templates an lots of prompts to choose from.
That’s what we like to hear, we’re always here to help whenever you need us, Dan!
Excellent very helpful, found my job. It's just amazing. I would define recommend to my family and friends.
Thank you for the awesome review and for letting us know that you landed a job, that’s terrific news, Asiya!
Wishing you the best of luck in your career!
I like the ease of use so far. I also like the low price to try it.
We truly appreciate the 5-stars, Stephane! Happy customers make our days brighter.
Said free resume-went through all the resume and get to the end and you charge me... NOT happy! You should have mentioned in the beginning.
Hello, Eric, we are in fact free, for the benefit of our users, we offer a free account that gives you the chance to try out our resume builder before deciding to purchase, and you may download a plain text version of your resume for free. We also provide the option of a 14-day trial for a small fee, which gives you the ability to print, email or download your resume and cover letters, but these features are NOT listed within the free account.
I am happy that my old resume was retrievable from 4 years ago.
It’s great to hear that you’re pleased with your resume, Alisha. We hope it makes all the difference in helping you get the job you desire.
The format was quite easy to work with. The only issue I had was after spending a couple hours creating my first resume, all the information was erased! Very discouraging and irritating. Also pricing was not made clear upfront.
Hi Clara,
This is certainly something we can look into. Thank you for providing your feedback!
Excellent, easy-to-use service. Really, really well-designed!
We appreciate the 5-star feedback Joshua! Thanks!
It was a very good experience, it made building a resume much easier than working from scratch.
Thank you for sharing your experience with us Laura!
For the education part of the resume, the date of the graduation is not mentioned.
Thank you for the feedback Parvaneh! As a tip, try adding it in when you download the Word version!
I have never made a resume before.
This was very helpful.
Thank you for the honest feedback Lynnette!
Creating my resume was easy and it looks wonderful
Thank you Sharon! We're happy to hear it!
Easy as pie, multiple choice fill ins were awesome
Thank you for the feedback Melinda!
So far so good
Not finished yet
Hopefully all will be great
We're glad to hear it Ed! Keep going! We're sure you're going to like your new resume!
Great tools and advice as to what to put in your resume to get hired in todays competitive job market.
Richard, thank you so much for leaving the wonderful feedback! We appreciate it!
Loved the pre-generated descriptions. Helped a lot with jogging memory as well
Thank you so much for the thorough feedback Jack!
Definitely had a lot of pointers that i didn't think
We're glad to hear it Treven! Thanks!
The site said "FREE" resume templets but you have to pay to get resume. At no time does it say that you have to pay to get resume until you are done. Technically the templet is free but what good is it if you can't print or save it without paying? I didn't want to pay nor have it re-new automatically.
Hi Julia,
The text version of any resume created can be downloaded free of charge and our 14-day trial comes with a money-back guarantee! Thank you for your feedback!
Answer: Our free account gives you the opportunity to try out our resume builder before deciding to purchaser ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. However you can download a plain text version of your resume for free. To be able to use all premium futures of the service we offer customer a 14 days access for $1.95 and we indicate up front that it will auto renew after the 14 days and that it can be cancel at any time. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings. We are very committed to providing great customer service. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact us directly if you have any further issues. You can email me at customerservice@livecareer.com or send us a private message here, we will be more than glad to address all your concerns. Best Regards, Live Career
Answer: This is what the site advertised: For 14 day access, $14.95, and for a year $39.80. However, signing up for ANY service aloows the site to store your payment information for further billing, and getting in touch with them, much less obtaining help is nigh impossible. After two weeks they will pull $39.80 MONTHLY from your payment method (please see my review and others on Google and yelp for further verification of this).
Answer: Do not use this site!
Answer: I had to cancel my Debit Card account with Bank of America, because the Bank refused to block LiveCareer from my account. I wonder if they are in cahoots or what? I believe a class action suit may be required so we can get our funds back.
Answer: Call your bank and change your card number Call them and let them know you have contacted your bank and will contact the better business bureau of you don't get a full refund. Then contact the better bBB and file a formal complaint. You will have a refund within a week. That's how I got my money back
Answer: Dont waste your time trying to contact them. I went to my bank and had all future billing refused AND I went to the State Attorney General and reported them.
Answer: Hello, Sarah - Thank you for getting in touch with us, our subscriptions are auto-renewing, we have a continuous billing feature that charges your account after the 14-day period and every month for the regular price afterward. However, if you are only interested in the 14-trial and wish to avoid any recurring charges simply cancel your subscription before beforehand. We hope that this helps clear things up for you, if you have any other questions or concerns, please let us know. Best regards, LiveCareer US
We're happy to have simplified the process for your Sandra! Thank you for sharing!