Let’s get you hired!
At LiveCareer.com, we’re all about giving you the tools you need, from resume templates to a cover letter builder, to land the job you want. Our team includes career development experts, certified resume writers, and passionate professionals, all laser-focused on helping you get hired. See why professionals place their trust in LiveCareer Resume Builder to improve their online job search by reading our user reviews.
The company's customer service approach is characterized by a mix of commendable support and significant concerns regarding billing practices. Many customers praise the helpfulness, professionalism, and genuine nature of the representatives, noting positive experiences in resolving issues quickly. However, a troubling trend emerges with numerous complaints about unauthorized charges and difficulties in canceling subscriptions, leading to feelings of frustration and distrust. While the quality of the service, particularly in resume building, is acknowledged, the company's billing transparency and communication practices require urgent improvement to enhance overall customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Quick resume builder with well designed software layout
Fill out the whole thing just to be hit at the end with a charge to download. Not cool. Not cool at all!
Hi Lauren,
We appreciate your feedback. Please know that we give our users the option of continuing with our premium services based on their satisfaction with the end result. We hope this clarifies any confusion.
Excellent format and so easy to create good resume!
Hi Kathleen,
Thank you for your 5 star review.
Quick and simple to edit --- lots of suggestions to edit a resume
Hi David!
We are excited to hear that you had such a great experience with our builder! We wish you the best of luck in your career search!
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Thanks for the feedback!
Loved this it made making my resume easy and quick
We love this kind of feedback Esperanza! Thanks for the 5 stars!
It was a great help to me. Haven't done a resume in years.
Hi Teresa,
Thank you for your kind words, Teresa! It’s excellent to know how you feel about our resume builder. Wishing you the best of luck in your career!
I was not able to change the color of the line across the top; I would have liked that option.
Hi Beth,
We greatly appreciate this feedback and we can certainly look into this. Thank you!
Seems ok so far but have not seen finished resume yet
Keep going John! We're sure you'll be happy with the finished product!
Good templates but it would be nice to know from the beginning that you are charging a fee.
Hi Peter,
We appreciate your honest feedback! If we may, the basic text version of any resume created can be downloaded free of charge. Thank you!
Pleasant and educational experience up to this point.
Thank you for the positive feedback William!
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Thanks Stephen!
Excellent service highly recommended and very easy.
We love recommendations. Thank you so much Patricia!
Very easy to use, lots of different templates to choose from
We appreciate the feedback Vivienne!
Easy and simple process for building fantastic resumes!
We love the positive feedback Jared! Thank you!
It made typing a professional resume easier than I've ever done it!
Thank you for taking a moment to share the positive feedback Shannon!
So far, so good. I liked the format and it was easy to follow and make edits. I will review after I make use of it and see if it is adequate. If so, I may continue using in the future.
Thank you for the honest feedback John!
Great application, could use some more work though
Hi Francisco,
We appreciate the honest feedback. Please do not hesitate to reach out to us to share in detail where you feel as though we could improve!
Good. Lost items when creating because undo sent me back two pages.
Thank you for the feedback Ben! We hope that your experience was smooth moving forward!
Answer: Our free account gives you the opportunity to try out our resume builder before deciding to purchaser ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. However you can download a plain text version of your resume for free. To be able to use all premium futures of the service we offer customer a 14 days access for $1.95 and we indicate up front that it will auto renew after the 14 days and that it can be cancel at any time. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings. We are very committed to providing great customer service. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact us directly if you have any further issues. You can email me at customerservice@livecareer.com or send us a private message here, we will be more than glad to address all your concerns. Best Regards, Live Career
Answer: This is what the site advertised: For 14 day access, $14.95, and for a year $39.80. However, signing up for ANY service aloows the site to store your payment information for further billing, and getting in touch with them, much less obtaining help is nigh impossible. After two weeks they will pull $39.80 MONTHLY from your payment method (please see my review and others on Google and yelp for further verification of this).
Answer: Do not use this site!
Answer: I had to cancel my Debit Card account with Bank of America, because the Bank refused to block LiveCareer from my account. I wonder if they are in cahoots or what? I believe a class action suit may be required so we can get our funds back.
Answer: Call your bank and change your card number Call them and let them know you have contacted your bank and will contact the better business bureau of you don't get a full refund. Then contact the better bBB and file a formal complaint. You will have a refund within a week. That's how I got my money back
Answer: Dont waste your time trying to contact them. I went to my bank and had all future billing refused AND I went to the State Attorney General and reported them.
Answer: Hello, Sarah - Thank you for getting in touch with us, our subscriptions are auto-renewing, we have a continuous billing feature that charges your account after the 14-day period and every month for the regular price afterward. However, if you are only interested in the 14-trial and wish to avoid any recurring charges simply cancel your subscription before beforehand. We hope that this helps clear things up for you, if you have any other questions or concerns, please let us know. Best regards, LiveCareer US
Hi Paul,
Thank you for your kind words, Paul! It’s excellent to know how you feel about our resume builder. Wishing you the best of luck in your career!