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From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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It is a nice product as expected. It is also cheap. The time for shipment was 3 weeks.
Everything was as expected.The product came out the same as i saw it on the pictures.The delivery date was exact.
Je suis ravis de la petite robe commandé...
I like Light In The Box, the varity of all kind of diff items is so cool, you cant miss the plank for new interesting things. There is mosdef always smt for anyone.
Ricevuto in ottimo stato, tutto funzionante. 5 stelle per forza
The product that I ordered was delivered yesterday and I would like to inform you that the items in the package is exactly the same that I ordered and the quality is also very good as shown in the website.
I'm from Colombia, and I've received all purchases I've done. Sometimes I paid fast shipping and it's really fast. Despite of exchange colombian peso to american dollar, I'm satisfied with the prices and discounts.
Ordered dresses for my dog, and a few shirts. They all fit her well and it was great how fast all the items came.
I've received good and bad things from here but customers service works very hard to mAke it tight
Realice un pedido pero por problemas con la aduna en mi país, Chile, No llego el pedido realizado que trabaja de prendas de vestir y artículos electrónicos. Realice el reclamo a los 60 días de haber solicitado el pedido, los cuales me respondieron he realizaron la devolucion de mi dinero. He realizado otras compras y han llegado en tiempo prudente y sin impuestos
Ottimo prodotto. Bei colori e tante funzioni. Mia figlia ne è rimasta entusiasta!
A little small. I am a size 4/6 in dress and size 7 in pants and this is definitely tight on my hips, just a forewarning! But the material is thick and really nice. Fringe is lovely. Comfortable and super cute! The sides of the hips are snaps which makes me worried it'll come open easily. Overall, very nice. Thanks!
I'm really so glad, because I've receive best quality from LightInTheBox.
I've bought a lot of clothes and I've receive all my products with high quality and the best cloth.
Thank you so much LightInTheBox.
Adoro esta tienda online... excelente ropa. Hermosa... los vestidos son muy hermosos... muy feliz con mis compras
I have placed a small handful of orders from this website. I know going in the shipping time may be a little longer and I'm OK with that. First items were fine, second shipment OK, third shipment was bad! It was a lovely dress my daughter wished to wear for a spring concert, but when it came it was like one of those horrible dresses people talk about on DressLily or Sammydress. BUT, I did contact customer service and within a week I had a shipping label and returned the dress for a full refund. I'm kind of nervous to place another clothing order based on that experience, but I can't knock anything else I've received from there yet. Hopefully next time will be 100% positive!
In the past years i have bought a lot from LITB. Everytime i but something i am very happy About the product. It is not very expensive and great quality!
DO NOT BUY FROM THIS COMPANY... After waiting a very long time for my order to arrive there were 11 light bulbs missing that clearing were advertised as included from my order... you are unable to call this company and can only email 1 person that ignores your questions. They refused my requests to post the remainder of my order... in the end I gave up as it was impossible to raise an adequate response. Being vintage led bulbs it well and truley left me out of pocket... never again!
I buy two items last week, and they was good... really good as they has descrepted with full free shipping to my counrty except a 2 day delay but that is something normal specialy when it delevry is free. I really like the website and i will buy more item soon i get the money xD.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
This is Pinni from Lightinthebox. I am glad to help. After review your case, i had conducted ticketId=12673764 in our ticket center and provide a solution for your case. Please log in your mini in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.