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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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This is my second review, and it is as honest as it can get:
Wanted to start with quality: I've ordered a mother-of-the-bride dress. The dress was awesome, in the poctures as it was in reality.
Size: you have to be reaaly careful with that. Look at the measurements provided by the site: if it says it is a 10, well, you are getting a 10. Do not order a bigger size. Communicate with Customer Service during the transaction.
Return: I received a bigger size (in fact, the size that I've ordered)that, despite of the beuty of the dress, looked terrible on me (again, the dress itself was BEAUTYFUL and with good quality!) However, with a few emails exchanges, Customer Service took care of the return.
Shippment is OUTSTANDING! Received the dress in less than two weekes, I was able to thoroughly track the package(sent thru DHL).
Overall, I recommend doing business with LightInTheBox, but you need to know what to order upfront, to avoid all the inconveniences.
En esta pagina puedes encontrar infinidad de articulos los cuales tienen garantia... les aseguro que quedaran satisfechos con los productos que aqui encuentra y a un buen precio.
Light in the box is amazing! I recommand it, there customer service is really good!
Excellent product quality, delivery within the expected timeframe and post purchase high-level feedback. Super recommend.
J'ai commandé plusieurs articles. Je recommande le bustier sur poitrine (corset), l'étole en taffetas et la veste satin de mariage sans problème. J'ai commandé une robe de demoiselle d'honneur, sur mesure: très bonne qualité mais malgré les dimensions fournies, la robe était trop grande, j'ai du refaire retoucher.
Truth am very happy with the merchandise received the product, I will continue being a customer for a long time. Should only improve the days it takes to get the product.
Amo vocês caras, mesmo estando longe vocês sempre me ajudam com seus produtos ótimos
Light in the Box is a great site where you really recommend buying.
Products and unbeatable prices.
It really is everything you look for.
I have always had a great time!
I had a problem with one of the items from a recent purchase from LightInTheBox and could not give a favorable review on it. As a result of the review, a ticket was created and the customer service unit quickly responded to resolve the issue. I was completely satisfied with the way they handled the issue and the quick response from them.
Was very cute went perfect with my dress. The material was also good so it was a comfortable wear
Ordered a black dress in 2 sizes, didn't like them, contacted to get a return shipping label. They told me they were custom made for me (not true) so they could not take them back. I have "contacted the supervisor" so we will see if they can figure out how to read. Until then, I would not recommend this site to anyone. Ever.
La página tiene cosas muy bonitas, por lo que me anime a comprar, es mi primera compra y todo los artículos de mi pedido fueron como me los imagine, no tardo mi pedido. En aduana se retuvo mi paquete debido a los aranceles de mi país (México), pero ya sabia que al enviarlo por DHL es normal ese pago de impuestos. En general una buena experiencia que ya me anime hacer otro pedido, y espero seguir comprando en un futuro.
This package was just as expected, and the parts fit my GoPro Hero as though they were made by GoPro themselves. The tripod was a bit smaller than I thought, however that will just allow it to fit in smaller places. The clips are very strong and should hold through any jostling around. The head and body gear seem very good as well, however I haven't tried them on yet.
So in a nutshell, this is a good package for the money, especially if you don't have any GoPro mounts to work with, which I didn't.
Since I met this site, lightinthebox, I learned to trust in global online shopping, and I could appreciate its advantages: excellent quality products, prices are among the lowest, guarantee on shipping, on customs, on the product... seriously by the staff that puts the customer at the center, fulfilling every need in the shortest time possible.
And its feedback speak for themselves... like the one I recently left to purchase well-made lithium batteries, soon I'll buy the other... word of toddy1977 ;)
Comprei dois produtos e gostei muito do material, estava dentro do que estava esperando.
E mais o tempo foi satisfatório. Chegou em 45 dias corridos.
Mostrou-se empresa séria.
Compraria novamente.
:)
Nice tablet, works perfect and fast with multiple apps opened.
La palla grande è più grande di come l'avevo immaginata, ma mi piace lo stesso!
Se debe revisar la talla antes de hacer el pedido cuando sea ropa ó zapatos, la imagen del productos en pantalla es igual presencial, los accesorios verificar el tipo de material antes de solicitarlo, aprovechar las ofertas ya que son reales.
The shipping projection date says 7 - 10 business days. When I did not receive my package after 3 weeks, they said that the items were shipped from China and to wait until 2 or 3 more weeks. Now, after 6 weeks, I have still not received my order.
Further, it's almost impossible to find the link to contact customer service. There is no phone number or email address. It's completely website-based with circular links. They discourage communication and completely lack customer service.
I have requested a refund and I'm considering filing a claim of fraud against them. We'll see how long this takes... if ever.
Hi, Peggy. This is customer service from lightinthebox. Sorry for the trouble. We have created a CS ticket for you regarding the refund, ticket 12630603. You can login your lightinthebox account and find it on your personal center. Please feel free to contact us if you have any further questions, it is always a pleasure to help.
Embalage parfait, recu dans les delais, conviens parfaitement aux attentes.
Compatible avec la SJ4000
Je recommande!
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, Krystel. Sorry for the trouble. I noticed that you have already submitted a complaint ticket for this order, ticket 12626586. This case, has been forwarded to our complaint team, they will respond soon in less than 12 hours. For more information, you can check your ticket. Please feel free to contact us if you have any further questions, it is always a pleasure to help.