Lenskart.comReviews 109

Order I'd: *******422. Never seen this type pathetic service in my career. I've ordered sun glasses on 29-Aug due to some size issue same has been returned in nearest Store (Takshila, Andheri East, Mumbai) due to store technical issues they didn't marked my order as "Return" till 10 day's after doing multiple follow-ups with CS team Store has been my order to their Wearhouse. Today is 19-Sep it means almost 20 day's still refund is not yet proceed. Strongly recommended don't purchase here.

Following an eye exam, a young girl advised that a pair of glasses were suitable. Having paid R******* for them we then received a call to say that she had made a mistake and we needed to choose a different frame. She didn't like any others, so we asked for a refund. We went to the store a couple of days later. The girl and her manager refused to do a charge back to the account - I now know that this is due to them having to pay an 18% fee to visa. The manager then laughed in my face when I said I wanted either a refund to card or the cash as it was in no way our fault. After 90 mins on hold to head office, the manager' decided that he would ignore me and approach a male friend who had just walked into the shop to find out why I was still waiting. I have never been so disrespected in my life. This store is an embarrassment to Indian culture and people. Tried to cheat me out of R******* and cover their inability to do a professional job properly. It cost me R500,3 hours and a lot of anger and upset to finally get the money returned to me. I would advise everyone to avoid this shop at all costs. They obviously don't understand the needs of spectacle wearers and have no self respect or professionalism. The glasses are not of a good quality and are all very bland, hence she could not find another pair she would be happy with. Disgusting customer service and the manager is a joke in the Commercial Street store.