Lenskart.com

I have the worst ever experience with the Lenskart. I have placed order from store and they placed to my home address. In my app it shows it is already delivered. But never got a call or txt abt it. Contacted store and got lame excuses as it was courier service fault and they have replaced the order which I will have to wait all the way again.

Another thing is I already had a Lenskart glasses which the frame was broken. Store told that they can't do anything with the lens and cant find the same frame or suitable one. My glasses were of 1year old. From this I understand their is no use to buy costly frame and costly lenses. Because Lenskart will never help u if they were damaged. If ur frame gets damage or if u loose glass you will have to buy a whole new set in either of this situations.

Lenskart and their shipping partner FEDEX messed the paper work on some certifications required in order to import the glasses to the USA. Now me ( the customer) have to invest time and effort trying to sort out this issue between the manufacturer and the shipper ( they should pay me for my time!) Lenskart phone support can only say over and over " I understand " but can not seem able to understand that this is an issue between them and the carrier. Calling FEDEX is a waste of time as they put you on hold on the provided telephone number forever.

Be cautious of this company. I've never heard of this company until they charged my card for $113.44 on 9. 9. 21, when the charge came through I immediately disabled my card, I'm glad I did 10 minutes later they tried to pull another $87.29. It's been 11 days and I'm still trying to get the $113.44 refunded! I will update review when/if they refund. TAKE CAUTION GIVING THEM ANY FINANCIAL INFORMATION!

Order I'd: *******422. Never seen this type pathetic service in my career. I've ordered sun glasses on 29-Aug due to some size issue same has been returned in nearest Store (Takshila, Andheri East, Mumbai) due to store technical issues they didn't marked my order as "Return" till 10 day's after doing multiple follow-ups with CS team Store has been my order to their Wearhouse. Today is 19-Sep it means almost 20 day's still refund is not yet proceed. Strongly recommended don't purchase here.

Disgusting experience, they are giving products without tag and if we return they will not accept.
Don't buy from lenskart..

I bought 4 spects from Lenskart M G road Pune in October'21. One of it broke down in 15 days due to some mishandling by me. I visited the M G road store on 22nd October for same new spects. Afroz ma'am who is sales executive attended me again and managed to get the frame repaired free of cost and saved my Rs 5500. Thank you so much Lenskart and Afroz.

I bought from them last oct,31 and it delivered by nov2 and i exchange nov3. Up to now im still waiting but they didnt send the exchange of the eyeglass. Its already 12days now but Ms. SONALI no response on this. NOT RECOMMENDED, POOR SERVICE, POOR QUALITY.

I check eyetest to my mother in lenskart pudhur branch, That branch sales girl "Bhavani" well good support for customers and smart speake to customers.i really satisfied for the eye test and buy the glasses

Feels more like a made in china stuff,normal cheap frames.sold at an inflated price.nothing special.just have good marketing and celebrity as a presenter is enough for a product these days..

Pathetic customer rep and incorrect lens
Customer service of Lenskart has huge knowledge gap. They do not have any knowledge on lens business.
They screw up your lens dimension and then ask to return the product back. Once its returned they will torture you by not refunding and say policy.
Suffering second time with incorrect lens dimension. Never choose Lenskart online

Mala Sharma one of the customer is super rude and has no sense of customer service. All the customer reps will say someone is going to call you within 24 hours, which never happens. They only call to sell you incorrect product but not fix the issue

The way Lenskart online make money is by ordering, dispatching, Obviously with not matching customer requirement. Purposely send broken piece or incorrect dimension lens. Then say that we have the best refund policy and ask for return.
From the order placement till the return, it will take 10 business days. They earn huge profit with that money

Never go with Lenskart online. You will end up wasting time by endless conversation with customer rep as the product always seems to fail the expectation or lens dimensions are incorrect. Then you have to bear the head ache of return and refund

They changed my look instantly... Good service nd good in quality with vast collections... Thank you lenskart

Lenskart having low quality products I make a eye glasses above rs 7000 but lens are totally grooming and company no take the responsibility. I suggest pse not purchase costly chasma from this firm