Lenskart.com

My spects were supposed to come 4 days back, still no sign of it. Customer service is dodging the call. Inspite of explaining I need my order urgently, they keep delaying it. Highly unprofessional delivery partner they gave

I ordered 2 pair of glasses. I received 1 set of glasses with the wrong prescription, a few days later received the second pair that the prescription was better but still not right. Frames were super cheap material and one of the ear paddles keeps falling out. Had to glue it in. Don't waste your time and money. Not worth the savings.

Lenskart sells brand and not Quality. Once upon a time their quality was good. But now they sell brand only not quality. The quality of both the glass and the frame are of substandard and of very poor quality, street vendors do see better quality.

I have purchase 16 specs from LensKart in last 3 year. Lens quality is very poor. It's reflecting coating get tint/ teared in my 3 specs each cost Rs. 7000 to Rs.8000. Order no *******799 and *******771.
I have registered my complain on LensKart website there reply me that they provide only 1 year warranty and you will get 10% discount on next purchase.

Lenskart can be rated as India's worst eyewear chain. When you enter their showrooms, you are welcomed royally but when you raise a complaint, their real nature will be known. I am a customer since few years with a comic name-Gold member. I & my family would've given them a business of about Rs.1 lakh so far. Recently, my premium priced specs glass got scratches which they sold saying it's scratch-proof but when I raised complaint, they refused any support citing their policies. Never buy from lenskart.
They are no.1 crooks and cheats.
They will give you all colourful pictures to spend on their excessively priced products but have absolutely no ethics when you go back to them with issues.
I urge all to never buy anything from lenskart but buy from Titan Eye+ or other eyewear chains which are much customer-centric organizations.

Visited Kailash colony and bought Specs worth Rs 20,000/two months back. Today I visited as one of my glass lens came out. They were not experienced at all even to fix lens in glass frame. Over and above, frame was also broken by them.They were so rude that one can not expect from executive of lenskart. I will never buy lenskart anymore and also wil never recommend to my friends and relatives as it's service post purchase is far below expectations and not trained to handle such services. Very very bad experience of such premium purchase too. I do not know the name of woman executive, her behaviour was too rude to me.

They are pathetic service providers, they don't have stock ever. Whenever order created they get out of stock. And keep you waiting for refund for more then 15 days.

Recommendation: don't buy from lenskart ever.

I bought an expensive frame with Premium Tokai Lens for $300. The lens had vision issues, the frame was of a v poor quality and damaged upon arrival. I couldn't use it at all.

I filed a complaint with LENSKART and they ignored me!

This company has probably the worst customer service in the world which is strange because it's based in India, a country known for their customer service. I ordered a pair of glasses with them with a delivery guarantee. Needless to say 3 weeks after the delivery date I get a email asking about my order. I returned the email, and said they hadn't arrived. Shakya apologized and said we will replace them but the frames are out of stock. I promptly gave different styles, it took 3 days to respond. She said ok, those are too expensive. So I gave her other options. 5 days later I get a response with "will credit your order for your next purchase." Confused, I said I thought I was going to get a new pair. 3 days later I received another email this time Shakya said it looks like your frames made it to you. Sorry we couldn't be of assistance

Third class service I got from lenskart...very unhappy
Only a week has passed i purchased a spect from Ganadham Branch of lense kart Pune
Worst after sale service my eyes are paining and they are not ready to repair my spect and give to me...

I want my money back...😡😡😡😡

A big zero rating
Contact no*******143

I had my client come in from California. He wanted to get vision glasses built. Praising lens kart a lot I took him to lens kart, mahagun greater noida branch.

Over there a few employees were having lunch in eye test room. Respectfully I said that I will do my market work and come back in 30 mins.

On reaching back after 30 mins the employees were still having lunch. They were least interested to even show a pretence of customer service. I requested for manager name and was given name of Gopal Goswami who was very continently not present at store. I was really astonished to see lack of customer service from a lens kart store. Guess they have made enough business and don't care about customers anymore.

Thanks if someone from store reads it.

Amit Rai Ahuja
Residence: Gaur city 1

Worst customer experience ever! Ordered 6 pairs and received only 5. Also a couple of pairs do not fit my size even when i made sure I tried thr virtual tryon and carefully selected pairs within the same size family. Secondly some other f them seem a little off from the prescription. Tried Contacting customer service several times but no one ever responded to my emails and texts. Certainly thr customer service sucks big time and thr returns and refund process is not even close to what they make it sound on thre website. Will be filing a claim with the bureau and my credit card company to try and get my money back!

I bought a pair of glasses from them that were perfect and inexpensive. I ordered another pair with the same prescription and they came back with distorted lenses. When I told them about it, they wrote back, saying I should wear them for a couple weeks and then go to an optician and have them checked. I clearly explained that they were manufactured wrong. It was so insulting that they paid no attention to what I wrote to them. What team wanted me to do was like asking me to walk 100 miles and call them from the phone booth. Just crazy and totally inappropriate. They are supposed to offer 14 day return policy. They did not honor it. I have read many good reviews of them, so maybe it's just the occasional bad experience, but, they also have many bad reviews, so you can't really trust that you will be treated well.

I've bought several pairs of reading glasses from them. They were good quality and I have enjoyed them. However, I specified an incorrect prescription for the two pairs I most recently ordered and received. I was encouraged by their return/exchange policy which welcomed exchanges. Then I tried to exchange those glasses for ones with the correct prescription. For weeks now, I have received nothing but delay and runarounds from them. I've received repetitive emails from them asking again and again for the same prescription information that I already provided. Then, I got two different emails stating that the case had been closed. And finally, I began to get no response to my emails. I am not sure what is going on, whether the problem is financial, manufacturer delays or simple incompetence. I now doubt I will ever be able to exchange these useless glasses.

During my India visit online I bought 2 sets 1 sunglass with prescription and other normal glasses, I got some gold member offer buy 1 get 1 free and paid Rs9600. When I returned to US and started using glasses realized that quality is poor... first week only my one glass fell off and not able to fix as its keep falling upon given small push. Also sun glasses are fragile. I wish had bought them from some authentic local shop.

I ordered two pair of glasses from this company. I never received them and getting a refund is like pulling teeth. Also, during the entire process, they got the shipping address wrong. I tried numerous phone calls to get it straighened out and they can barely speak English and very hard to understand. I don't know if I'm every going to receive my money back. My advice, steer clear of this company. They have literally no idea what they are doing.

I bought John Jacobs steel frame glass(Rs.4200) and with membership one more pair(free). After 4 months, that steel frame started to rust. I didn't even use water on it and moreover used it very rarely. So went to claim warranty. Now hear the scam. By buying thru membership, the other glass is not free. They just split the amount of the highest priced glass that you buy. So now, only half the amount can be claimed while exchange. And the other half amount, must be paid again. They just cut the price of the glass by half in the name of membership and wondering what's the real value of it. Based on the quality I received, it won't even cost 500Rs.