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Lenskart.com Reviews Summary
The company has garnered a mixed reputation, with some customers appreciating the affordability and unique product offerings, such as organic frames. However, a significant number of reviews highlight persistent issues with product quality, including incorrect prescriptions and substandard materials. Customer service is frequently criticized for being unresponsive and unhelpful, particularly regarding order delays and return processes. Overall, while there are positive experiences noted, the overwhelming sentiment suggests a need for improvement in service reliability and product quality to enhance customer satisfaction and trust.
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I was lured by buy 1 and get one. And had a life time learning of this online scam. Dont tryst and buy from these guys.
Never received my order - all i get hear is an apology or no response when i ask for a refund or resend the items. BE CAREFUL.
Do not fall for 14 days exchange or return policy. This company is a sham. No customer sevice phone, no respose from their email
You dont get to talk or chat with Lenskart.us. I've asked customer service for a contact number multiple times and they dont answer this particular questions but they do answer others. The email response is way too slow and the average turn around time is 4 days.
I ordered kids glasses they sent me a adults glasses after that they said they will send me right order but after that email no reply I sent so many mails but no reply very bad experience please don't waist ur money
While I like the glasses, I had issue with the fit and reach out for a return within the 14 days. I emailed and got of course you have to give a reason why you're returning although they advertise "no questions asked." After that initial email, I am still waiting on address to ship them back, not sure how long this is supposed to take. Also, I could not find a phone number to contact them.
Worst customer experience ever! Ordered 6 pairs and received only 5. Also a couple of pairs do not fit my size even when i made sure I tried thr virtual tryon and carefully selected pairs within the same size family. Secondly some other f them seem a little off from the prescription. Tried Contacting customer service several times but no one ever responded to my emails and texts. Certainly thr customer service sucks big time and thr returns and refund process is not even close to what they make it sound on thre website. Will be filing a claim with the bureau and my credit card company to try and get my money back!
My order ID is *******599, i bought frames from sec 10 store by paying through credit card. I have placed the exchane request and refund on 15 sep and the item was picked and lenskart and then by 18 sep they have refeunded the ammount. But i have not received it till now i have even sent them bank statements too. But still these guys are not trusting me and saying me check with bank and i already spoken to bannk. I will attach details of my complaint with bank too. I was checking their app the item received by lenskart is 23rd then how come they can initiate the refund before receivng the product. They are just torchuring from week.
THEY ARE NOT GIVIN ME SETTLEMENT REPORT TOO, BIG LIARS
I have asked for a refund multiple times and I have received only 1 reply that took over a few days to receive. Do not purchase from this company. You will be left frustrated.
Amazing after sales services. Staff are very helpful and kind. I requested for my glass exchange as Earlier one was big and loose for my face. They sent another glasses of perfect size
I purchased two pieces of goggles. I am satisfied with your service and delivery price and quality.
First time for me to order prescription glasses on line. Great quality. But the fit was a bit loose. I haven't recv'd them yet, but replacements are being sent They really are #1 in customer satisfaction. Attentive and professional. I hoping the replacements are on track and same quality..
I woke up, went downtown and hung out at 63rd and Lexington. A naked woman walked by and I noticed she had very small nipples. I put on my new Lenskart lenses, and OMG, the woman had BEAUTIFUL LARGE ROUND NIPPLES! THANK YOU LENSKART!
I had a very nice experience and the quality of the glasses were great.
Great glasses, super fast delivery. And the best prices on the internet..
Very happy to see lenskart delivering to overseas customers. We got our specs delivered in a week and they were excellent quality.
Fantastic experience! Love my new eyeglasses. I bought one pair clip on and an eye cat shape in red. Absolutely happy with both, they fit better than when I go to the store. The price was perfect for my budget and the progressive is just great. I could only wish for more variety in the frames but I know that will happen very soon because this people know what they are doing!
Thank you Lenskart!
From the business
? Shop online for Sunglasses, Eyeglasses and Contact Lenses for men & women and Get upto 50% Flat Discount at lenskart. Com.? FREE shipping? Cash on Delivery? 14 Days Return.?
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members