LensablReviews 1,591

I sent my eyeglass and sunglass frames over a month ago, with my new prescription. When it came (after a bit of wait), i was tilting my head up to see. I wear progressives. Idk what happened, but lensabl asked me to send them back to be fixed. I just received them back after almost a month of waiting for them, and at expedited shipping at that, and Im seeing rainbow waves in my eyeglasses? I emailed them back, and im waiting what they will say. I paid $450 for both, and 2 months to wait to wear them. Not sure what can be done, and obviously im sad about this. I used lensabl last year, and my eyeglasses and sunglasses were great, so Im wondering now what happened to their lab?

I ordered new lenses for my glasses on September 3rd & went my glasses the same day priority mail. It's now the 22nd & they haven't even finished them yet! I had to reach out to customer service through chat bc there's no way to call since it said they were in final inspection then all of a sudden jumped back to being at production in the lab. You can't call them so only way is through chat where they tell me they were rejected at final inspection. Now even since they restarted it's taking a super long time. It's Tuesday & been saying applying coatings since last Friday. I reached out to customer service again & ask what the delay is & they email me telling me that they were rejected at inspection & had to be restarted! I already knew this! That's the first thing I told them bc I already talked to customer services before! Can't even answer my question as to why they've been saying est time till shipping has been 5 days & stuck on applying coatings for the past 5 days! Anyways they claim the glasses will be shipped in 1-2 business days... we will see. Will update based on ifthey actually stick to what they are saying now & if lenses aren't actually correct..

I was feeling really confident on having lensabl change my lenses. However, the process took longer because they had inspected a flaw in the first batch of lenses they created for me.

Although the lenses were well made and are in the highest quality, my frames, on the other hand, came back with damage, and multiple dents. I am not sure what caused this, but lensbl has ben good with responding to this concern and has offered to buy me a new set of frames.

I ordered three pairs of glasses - first one pair that I was thrilled with, so I decided to order a 2nd pair and a pair of sunglasses. Unfortunately, the 2nd and 3rd pairs had lenses that were obviously super thick and not the same as the first - I had ordered high-index for both. I contacted customer service and over the course of several really frustrating and illogical requests, I was told that I could be sent a return box and charged a restocking fee (as the back and forth with the customer service rep took so long that the return period had lapsed). I was willing to keep the glasses, I just wanted to be reimbursed for the extra cost of the high-index that these were obviously not. Just disappointing on a lot of different levels, especially the constant requests for pictures, 2-3 days before response and the general condescension from the customer service representative telling me that "buying glasses online can certainly be complicated..." actually, not really - I've been wearing classes for 25 years and ordering online for 5. Not really that complicated at all. Too bad.