LensablReviews 1,591

My glasses came back! So excited. Was a little apprehensive of trying this new service but my glasses were so scratched I wasn't going to use them anyway, so I'm really thankful I can use my old faithful frames again with an updated prescription. Lensabl was super communicative throughout the process, letting me know when they received my frames, that I would be refunded if they cracked in the process, asked for consent to move forward with order, and emailed me tracking info and to let me know when they arrived. Super cute messaging and feels like a luxury service with eco values. Will use again. Have already recommended to a friend. Thanks Lensabl team, please keep this level of service and quality! It was a great consumer experience.

This was my first purchase at Lensabl, and I was seeking lenses for new frames I'd acquired. I found the website easy to navigate, the process of mailing my frames to Lensabl was simple, the turnaround time relatively quick, and the product fantastic! Thank you!

I ordered mirrored sunglasses. You can see straight through the lenses. Every pair of mirrored sunglasses I have ever seen are not see-through. Waiting to hear back. They should have a customer service phone number. At least for people who have already paid and placed orders.

Ordered my glasses, they came incorrect. Sent them back, Lensabl held them for weeks without fixing them. Kept checking in with updates. Slow responding customer service said the lab had to recreate them because they were made incorrect again. Finally received them after letting them know I would post on reviews of the thread of emails back and forth of them stalling to fufill my order. Meanwhile I didn't have any glasses. What considerate company does that without a good reason? I get errors or mistakes are made but it was literally a couple months from the first order, to me actually receiving glasses that were correct. The finished product it good, it just took way too long and the responsiveness of customer service is disappointing.

I uploaded my prescription on Aug. 10th, 2020 and received my glasses on Sept 30,2020. You found a flaw in my lenses and had to make a new pair, it happens and that is acceptable. I had to call you after 3 weeks to find out about the delay and never received a call or email to advise me that my order would be delayed. If you promise 10 days on the original order why did it take 8 weeks to complete my order? In the meantime I received emails about following you on Facebook and the rest? The quality of the glasses is as represented but your customer service is terrible. I won't be doing any further business with you.

Love my new glasses. Used my favorite pair of sunglasses for a frame. Now I have glasses that transition into sunglasses and am so excited about it. Took about 3 weeks to receive it. I only wish they got make the lenses were a little thinner. They're a little thicker than my other pair and both were ordered progressive.

After sending in my glasses, it took close to an entire month to receive them (28 days, to be exact). This is too long. Every time I queried where my glasses were, I was told that they were in production and would be done soon. After more time elapsed and I queried again, I was told that my lenses hadn't passed inspection and were back in production. This is nonsense. Clearly, they have more business than they have the capacity to handle. Also, the fact that I was not routinely contacted to be given updates was extremely annoying. I will not use this service again.

I've had several prescriptions filled with Lensabl, so when I had sunglasses made I was expecting the best. When I got my sunglasses, I tried them out and the prescription was completely different from my regular glasses. I emailed customer service, and, through a series of messages, together we figured out the problem and I got my glasses, correct and ready to use. The customer service individual I dealt with was friendly and helpful, asking all the right questions and finally getting my sunglasses right. Even though there were issues this time, I will still continue to recommend this company to anyone who needs glasses. They are awesome.