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Get the high-quality lenses you need, in your own frames, all from the comfort of home starting at just $97. We also carry designer frames, contacts, and provide at-home vision prescription renewals.
Upgrade your vision today at lensabl.com
Lensabl Reviews Summary
Lensabl has garnered a reputation for providing high-quality lenses and a convenient service for replacing lenses in existing frames, with many customers expressing satisfaction with the product quality and the speed of delivery. However, concerns have been raised regarding customer service responsiveness, particularly during issue resolution, as well as occasional discrepancies in prescription accuracy. While many customers appreciate the transparency and communication throughout the process, there are notable frustrations related to the handling of returns and remakes. Overall, Lensabl is viewed positively, though improvements in customer support could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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It took longer than expected and (frankly) the "AR" picture they created of how the glasses frames I purchased would look on my daughter look nothing like them in real life, but at least we got some glasses without having to enter a doctor's office during COVID...
I have a very pricey frame that I wanted to use again but my prescription recently changed. I decided to try Lensabl. Received my frame return box and shipped label, dropped them into the mail on Nov 5th and received an email stating they received them on Nov 10th. On Nov 18th I received my glasses back! I'm very pleased with Lensabl.
Several months of back and forth with disjointed CSR. Lensabl screwed up the original order and we had to pay extra and wait nearly 3 months for a lousy pair of glasses
I waited a month due to "reviewing" lens and you guys didn't even follow the script! I could not read with them so I took them to the person who performed by eye exam and they said they are completely wrong. RT sphere is. 25 and you have the lens at +1.50! My cylinder would be 1.00 and you sent 1.75! My prism was Add 2.5 and you gave me. 25! Did you even read it? Really?! Did you?
Lensabl was in constant communication with me to insure the best product and experience. Thank you!
Took a really long time and the lenses are not straight. The bifocals have a line on then that are not level. Looks horrible. Already sent a note to customer service. Takes a week to get a response. Why don't you guys have a phone number. Call me. Please. This is ridiculous. I paid you close to 300 bucks for useless lenses. Take a look at the photo. You can see how crooked they are.
Paul C
I have entrusted Lensable with 2 pair of old glasses and the results have been phenomenal. The proceess is easy, they communicate about each step, turn around is fast and the finished product is of good quality all with reasonable pricing. The 1st pair I sent was to just try this process out, after receiving those back I immediately sent another pair. Keep up the good work Lensabl!
Prompt attention and cost effective, doctor office wanted 430 for new lenses and lensabl was so much more affordable
I loved these frames but every time my prescription changed they wouldn't change only the lenses and I had to pay hundreds of dollars to just upgrade the lenses with the same "new" frame (even though my old frame was just fine). Well Lensabl did the trick. Took less than 2 weeks and the glasses are perfect. It is a fantastic discovery.
I was skeptical that this online process could work, but it did. I am very pleased with the results.
I had to wait so long for glasses that I'm not going to be able to use. I don't know if I ordered the wrong thing but I always have progressive lenses. Having the bifocals lines makes it impossible for me to use them.
Easy to get your old frames that you love replaced with your new prescription lenses
Glasses came out perfect. No problems at all. Total time roughly 12 days.
Lensable did an awesome job making my sunglasses useful. I had a beautiful pair of glasses with awesome lenses and they put a new set of lenses and the measurement for the progressive lenses were spot on. Thanks for the great instructions and beautiful job with my beautiful glasses
I sent the glasses in to Lensabl on the 9th of October, they were received on October 13th and showed the 6 days to complete. After 8 days I contacted the company to find out that they could not insert the type of lens I ordered and had to use a different one and it would cost an additional $30 (No one bothered to contact me to tell me this). I told them to go ahead and charge me and please put a rush on the order. I paid the $30 the same day and after another 7 days I kept noticing there was no progression on the lens, kept showing 6 days to completion. Contacted them again after another 8 days asking why aren't the lens being done, they said they had not heard back from me, fortunately I kept the email string to show we had talked and the payment was made the same day, I asked again could they rush the order since so much time had already passed. Another 6 days passed with a status on my lens still showing 6 days and I contacted them again and request to rush the order, I was told there were layers of checks that the lab had to go through. I finally received my glasses November 12th. When I received my glasses, they kept my lens that came out the glasses which are replacement sunglasses lens. I'm done with this company. Beyond all this, I used a Groupon but could not use the 15% at the same time which they offered me. I only used this company because Bose recommended them for prescription lens for their Tempo glasses.
Laboratory is too slow. Quality check failed and send back to lab. Took another week to start on lens.
Still do not know when they are able to complete. Do not use this company.
Customer service is fantastic. They took care of all my questions and requests to my 100% satisfaction. I highly recommend them and will use them again.
Took some additional time due to the current pandemic environment but they communicated well around progress and delivered when they said they expected to do so. What more can you ask for a client experience? Loved working with them and will do so again in the future!
This is my second time with lensabl. And I love the lenses. However, this time, the frame has some strange marks that look like it was scraped. Im not sure what caused them during the lens changing process. Im happy to send pictures if needed
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members